Fortinet FortiGate FortiGate-5020, Administration Manual

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01-28008-0013-20050204 Fortinet Inc.
Support System Maintenance
Owners of a new FortiGate unit are entitled to 90 days of technical support services.
To continue receiving support services after the 90-day expiry date, you must
purchase a FortiCare Support Contract from an authorized Fortinet reseller or
distributor. Different levels of service are available so you can purchase the support
that you need. For maximum network protection, Fortinet strongly recommends that
all customers purchase a service contract that covers antivirus and attack definition
updates. See your Fortinet reseller or distributor for details of packages and pricing.
To activate the FortiCare Support Contract, you must register the FortiGate unit and
add the FortiCare Support Contract number to the registration information. You can
also register the FortiGate unit without purchasing a FortiCare Support Contract. In
that case, when you purchase a FortiCare Support Contract you can update the
registration information to add the support contract number.
A single FortiCare Support Contract can cover multiple FortiGate units. You must
enter the same service contract number for each of the FortiGate models covered by
the service contract.
To register a FortiGate unit
Before registering a FortiGate unit, you require the following information:
• Your contact information including:
• First and last name
• Company name
• Email address (Your Fortinet support login user name and password will be
sent to this email address.)
• Address
• Contact phone number
• A security question and an answer to the security question.
This information is used for password recovery. The security question should be a
simple question that only you know the answer to. The answer should not be easy
to guess.
• The product model and serial number for each FortiGate unit that you want to
register.
The serial number is located on a label on the bottom of the FortiGate unit.
You can view the Serial number from the web-based manager by going to
System > Status.
The serial number is also available from the CLI using the
get system status
command.
FortiCare Support Contract numbers, if you purchased FortiCare Support Contracts
for the FortiGate units that you want to register.
1 Go to System > Maintenance > Support .
2 Select FDS Registration.
3 Enter your contact information on the product registration form.
4 Provide a security question and an answer to the security question.
5 Select the model number of the Product Model to register.
6 Enter the Serial Number of the FortiGate unit.