Using the phone
Page 16
FortiFone User Guide
Putting a call on hold
When placing a call on hold, the held party cannot hear you and you will not hear the held party.
The held party will hear MOH (Music On Hold), if configured with the phone system.
While a call is on hold, you can answer or place other calls and can toggle between held calls on
the same dedicated extension key.
To place a call on hold:
•
Press the
button or the
Hold
softkey. The call status changes to hold and you receive
dial tone. You can then select another line to answer or place a call.
To toggle between two calls on the same line:
1.
Press the
button or the
Resume
softkey. To retrieve a call held on a different line:
2.
Press the flashing programmable key associated with the call on hold.
Attended call transfer
Calls can be announced to a transfer party before making the transfer.
To transfer an active call:
1.
Press the button or the
Transfer
softkey. The active call status changes to hold and you
receive dial tone to dial an alternate extension/number.
2.
Dial the extension or phone number, or press a programmable key linked to an extension.
3.
Wait for the remote party to answer and announce the transfer.
4.
Hang up the handset to complete the transfer, or press the
EndCall
softkey to cancel the
transfer.
Blind call transfer
You can transfer an active call to another extension without talking to the party receiving the
call. The call transfers to the new party without verifying that the new party is there or willing to
receive the call.
To transfer a call without announcing the transfer
1.
Press the
Transfer
softkey.
2.
Dial the extension or phone number, or press a programmable key linked to an extension.
3.
Hang up the handset to complete the transfer, or press the
EndCall
softkey to cancel the
transfer.
Summary of Contents for FON-370i
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