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Page 6
ForTheRecord
®
System Information
System information is saved in a collection of text files that are stored on your desktop and copied to your clipboard. When
system information is saved you can view the text files using the text viewer of your choice and you can send them to customer
support as required.
To save System Information:
1.
From the TheRecord Player click the product logo
(or
for the FTR Gold skin).
2.
From the
About TheRecord Player
dialog box, click the
System Info…
button.
3.
Observe a progress dialog box as system information is being saved.
4.
When complete, a message box confirms that saving was successful and that system information is available from the
desktop.
5.
Observe that a new folder is available from your desktop that is labeled
FTR System Information…
To view System Information:
1.
Save system information as described above.
2.
From your desktop double-click the
FTR System Information...
folder.
3.
From Explorer double-click the text file you wish to view.
To send System Information:
1.
Save system information as described above.
2.
Do one of the following:
a.
Compose a new email message to send to your customer support team and paste the contents of your clipboard.
Observe that your email message now has a number of text file attachments that contain the saved system
information. Send the message.
-or-
b.
From your desktop double-click the
FTR System Information...
folder. Press CTRL+A to select all system
information files. Right-click the selection, point to
Send To
and click
Mail Recipient
. Enter the email address for
your support group and send the attached system information files.