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Try these trouble shooting solutions if you run into issues, or please contact our Customer Service Department.
TROUBLESHOOTING
Type
Problem
Factors to check
Toilet is not working
Blackout or loose socket
Electric leakage
Check the power cord is plugged in
No water in the supply
Water supply is turned off
Water hose is twisted
Water does no spray
Water pressure is weak
Spray is off-center
Water is not warm
Water is leaking
Wash function does not
activate
Dryer is not warm
Seat temp. not warm
Lid or seat closes fast
Functions cycles nonstop
Water level is set to LOW
Operational failure
Water temp. is set to LOW
Parts are loose or damaged
The body sensor can't detect your sitting down.
Body sensor is broken
Dryer temp. is set to OFF
Dryer is broken
Dryer will stop for every 4 minute
Seat temp. is set to OFF
Power-saving mode on
Damper is damaged
QA testing model activated
Unplug power cord, re-connect, then power on. If it is still not working,
please unplug again and contact us.
Wait for the water to restore to its normal level
Turn on the water supply valve
Stretch hose until it becomes untwisted
Turn up the water level to a higher setting
Unplug device and re-plug in after 1 minute.
Turn up the water level to higher setting
Contact us
Contact us
Contact us
Contact us
Adjust your sitting position so that the body sensor can be fully
activated.
Turn up the dryer temperature to a higher setting
Enable dryer again
Turn up the seat temperature to a higher setting
Turn off power-saving mode
Unplug device and re-plug in after 1 minute to reset the functions
Dryer stops during use
