Possible Cause and Resolution
Symptom
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
–
Cell phone malfunction.
•
Switch your cell phone off, reset it and try again.
•
Install the latest cell phone firmware.
•
Delete your device from system and delete SYNC
from your device and try again.
•
Switch automatic phonebook download off. See
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•
Switch text message notifications on. See
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
–
Cell phone malfunction.
•
Switch your cell phone off, reset it and try again.
–
Device message sharing is not enabled.
•
Check the permissions on your device to ensure
text message sharing is enabled.
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
476
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC™ 3
(If Equipped)
Summary of Contents for ESCAPE 2021
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