Ford Connected Wall Box, Operation Manual, Page: 9 / 242

Ford Connected Wall Box
Ford Connected Wall Box Operation manual 9 SKLJ98-10C823-BA
State Statu
s in-
dic-
ator Description Explanation
Power On Blue, center
single LED, solid The wall box is
powered and un-
locked (default
state)..
Standby Blue, full bar,
solid The wall box is
powered and ready
to be charged but
the charger is not
charging the
vehicle.
Charging Blue, full bar,
pulsing The wall box is
successfully char-
ging the vehicle.
Locked Blue, center
single LED, in-
termittent The wall box is
powered and is
locked and will not
charge until un-
locked.
Plugging In White, full bar,
cycling to
middle The wall box is con-
necting to the
vehicle, preparing
to charge.
Setup Mode White, full bar,
pulsing The wall box is in
setup mode for
managing settings
such as Wi-Fi.
Update/Re-
booting White, wipe left
to right The wall box is
downloading firm-
ware or rebooting
after changes to
settings.
Pairing Mode White, full bar,
cycling to
middle The wall box is con-
necting to a phone
for setup and
changes to set-
tings.
State Statu
s in-
dic-
ator Description Explanation
Self-Check
Mode White, full bar,
solid The wall box is
checking that all
status indicators
are working.
Charging Re-
duced (Over-
heating) Amber, full bar,
solid back-
ground. Blue,
center, pulsing The wall box is
charging at a re-
duced rate due to
overheating.
Station Error
State Amber, full bar,
solid The wall box has a
fault and requires
troubleshooting,
see the App for de-
tails.
Station fault Red, full bar,
solid The wall box has
experienced a non-
recoverable fault.
Station Elec-
trical fault Red, full bar,
blink The wall box has
experienced a
ground fault.
Unplug
White, full bar,
solid The EVSE (electric
vehicle supply
equipment) is be-
ing disconnected
from the vehicle (a
few seconds).
Table 2: Status indicator
5.5
Troubleshooting
HMI State Recommended Actions
Unpowered Make sure that the circuit is operational and
that the circuit breaker is switched on. If the
problem persists, please contact Ford Cus-
tomer Service.
Not Charging 1. Make sure that the station is not in a
locked state.
2. Make sure that the station has its
power switched on.
HMI State Recommended Actions
3. Make sure that the vehicle coupler is
properly inserted into the vehicle.
4. Verify and adjust your vehicle charge
scheduling or time preferences.
5. Verify that the vehicle is not fully
charged already.
Unexpected
Standby 1. Make sure that the vehicle coupler is
properly inserted into the vehicle.
2. Verify and adjust your vehicle charge
scheduling or time preferences.
3. Verify that the vehicle is not fully
charged already.
Update
/Rebooting Wait for the wall box to finish its updates.
Note: Unplug the vehicle coupler before cyc-
ling the breaker off and back on. Then plug
the vehicle coupler back into the vehicle.
If the issue persists, please contact Ford Cus-
tomer Service.
Charging Re-
duced 1. Unplug the wall box from the vehicle.
2. Switch the wall box off and back on at
the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
General
Trouble-
shooting 1. Unplug the wall box from the vehicle.
2. Switch the wall box off and back on at
the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
Non-recover-
able Fault 1. To prevent unnecessary replacement
of the wall box evaluate the error code
provided to on by the FordPass™ App.
2. For example in case of an over-temper-
ature fault.
3. If the issue persists, please contact
Ford Customer Service.
Ground Leak-
age Fault 1. Unplug the coupler from the vehicle.
2. Switch off the circuit breaker.