14
If you cannot perform a normal transmission and a red ERR LED
indicator is lit, or the gateway sounds long beeps, please check if all
the installations are correct.
Status
Possible Cause
Problem Solving Suggestion
No LED
indicator is lit
A red ERR
indicator with a
long beep
A red ERR
indicator with two
long beeps
A red ERR
indicator with three
long beeps
A red ERR
indicator with four
long beeps
No power supply to the
gateway
Problem of device
transmission
Internet access
problem, such as:
- Server error
- Telephone line in use
or ISP dial number is
busy
Operational error of
remote server
Connection error
of internet cable or
telephone line
● Check if PWR is lit.
● Check if the gateway power
is on.
● Check if the power supply is
securely plug-in the power
outlet and the gateway power
adapter port.
● Please check if RS232 interface
cable is securely connected to
the gateway and to the target
device.
Please contact your local
customer service for help.
Please check the internet cable
or telephone line is inserted
completely, and make sure the
internet access or telephone line
works.
● Please make sure that the
telephone line should not
connect through private
automatic branch exchange
(PBX.)
● If the problem persists, please
contact your local customer
service for help.
