iTView Mac User’s Guide
38
Returns
Returning a Damaged or Failed iTView Mac
Unit
To return a iTView Mac unit, follow these steps:
1.
Contact FOCUS Enhancements Technical Support at 1-408-
370-9963. A representative is available from 8:00 AM to
5:00PM Pacific Standard Time (PST). Explain the nature of the
problem and any evidence of damage you may have found. The
customer representative will either assist you with the specific
problem or give you a Return Materials Authorization Number.
Note: No goods will be accepted for warranty repair or return
without an RMA number.
2.
Pack the iTView Mac carefully. If possible, use the original
shipping package. Send the package pre-paid and insured via
United Parcel Service (UPS) or US Mail to:
ATTN: RMA# (
Your RMA Number
)
FOCUS Enhancements
1370 Dell Avenue
Campbell, CA 95008
FOCUS Enhancements will repair or replace your iTView Mac within
5-15 working days. For units not covered under the 1-year warranty,
or where the warranty has been voided, a minimum fee of $90.00.
