iTView DV User’s Guide
Chapter 5
35
Returning a Damaged or Failed iTView DV
Unit
To return a iTView DV unit, follow these steps:
1.
Contact FOCUS Enhancements Technical Support at 1-408-
370-9963. A representative is available from 8:00 AM to 5:00PM
Pacific Standard Time (PST). Explain the nature of the problem
and any evidence of damage you may have found. The
customer representative will either assist you with the specific
problem or give you a Return Materials Authorization Number.
Note: No goods will be accepted for warranty repair or return
without an RMA number.
2.
Pack the iTView DV carefully. If possible, use the original
shipping package. Send the package pre-paid and insured via
United Parcel Service (UPS) or US Mail to:
FOCUS Enhancements
ATTN: RMA# (
Your RMA Number
)
1370 Dell Avenue
Campbell, CA 95008
FOCUS Enhancements will repair or replace your iTView DV within 5-15
working days. For units not covered under the 1 year warranty, or
where the warranty has been voided, we charge a minimum fee of $90.00.
