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126454-01B
30
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Fireplace produces a whis-
tling noise when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Dark residue on logs or inside
of fireplace
REMEDY
1. Turn gas control knob to
LO position and let warm
up for a minute
2. Operate burner until air is
removed from line. Have
gas line checked by local
propane/LP or natural gas
company
3. Clean burner (see
Clean-
ing and Maintenance
,
page 26) or replace burner
orifice
1. Inspect the opening at
the base of the burner by
removing log/grate as-
sembly to see that it is
NOT packed with any type
of material for log/grate
removal
2. Check vent configuration
specifications (see
Venting
Installation
, page 10)
1. This is normal. If noise is
excessive, contact quali-
fied service person
1. Replace 12-volt batteries
in receiver and hand-held
remote control
1. Clean out air holes at
burner inlets. Periodically
repeat as needed
2. Remove blockage or re-
place burner
3. Have vent system inspect-
ed, including termination
cap. Remove any restric-
tions or obstruction
4. Clear excess embers until
a minimum gap of 1/2"
remains under the grate
POSSIBLE CAUSE
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orifice
1. Debris around burner air
mixer
2. Improper vent configura
-
tion
1. Metal expanding while
heating or contracting
while cooling
1. Battery is not installed or
battery power is low
1. Air holes at burner inlet
blocked
2. Burner flame holes blocked
3. Improper venting or exces-
sive blockage
4. Excessive amounts of
embers and pan material
f i r e - p a r t s . c o m
