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16 SERVICE
The customer is king at Flysurfer! Not
only do we believe that the customer
should be guided to the right product
before a purchase, but it is also our
view that the customer should be
guaranteed 100% fun and function of
their product over the entire lifespan
of the product. With a worldwide
network of dealers, importers, team
riders, opinion leaders, etc. and of
course the head office team, we want
to offer the best possible post-sales
service to our customers. We will
gladly inform you about the entire
Flysurfer product range, service and
any other questions you may have.
We regularly reach out to Flysurfer fans
and people interested in our products
through our year-round national and
international test events. The friendly
atmosphere and the open, helpful spirit
at the onsite test events has planted
a happy smile on the face of many satis-
fied testers countless different spots
arround the globe.
16.01 Free-Repair
The Free-Repair is more than just an
example of unrivalled service. Thanks
to the Free-Repair guarantee, every
individual customer can get any dama-
ge to their Flysurfer kite repaired for
free within the first 12 months of use.
Please register for the Free-Repair
Service within two weeks after the
purchase of your kite.
This can be done
by filling out the form at http://www.
flysurfer.com/support/free-repair
The service does not apply to kites
that are used commercially (teaching,
rental, etc) and does not apply to
damage resulting from acts of ne-
gligence (e.g. contact with obstac-
les) or damage that has been done
on purpose by the user.
In case of
a claim, please contact Flysurfer
directly, either by email or phone:
✉
☎
+49 8641 6948 30
All further steps will be explained by
our very competent colleagues in the
head office on an individual basis.
16.02 Repair & Spare Parts
Repairs can be done at either our work-
shop in the head office, or by a Flysurfer
sales partner who offers a repair ser-
vice.
Please contact Flysurfer directly
first!
High quality original spare parts
for all our Flysurfer products can be
ordered directly from our Online-Shop:
http://shop.flysurfer.com
We hope that one day, we may
have a chance to meet you and in
the meantime, we wish you many
fun hours and experiences kiting
with your Flysurfer products.
Summary of Contents for VIRON 2
Page 1: ...GEAR GUIDE ...