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FLIR Saros DM Series, Installation And User Manual

The FLIR Saros DM Series is a cutting-edge security camera system that ensures optimal safety and surveillance. To make the most of its features, refer to the comprehensive Installation and User Manual available for free download from manualshive.com. This manual provides step-by-step instructions and valuable insights for seamless installation and usage.

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Installation

9

427-0200-00-12 Revision 100

November 2019

This document does not contain any export-controlled information.

CX-ARMX-G3 dimensions

2.4.2

Wall Mount Bracket with Power Box CX-ELBX-G3

Wall mount bracket (1.5 inch threaded) with IP68 power box.

Item

Details

Qty

Wall mount bracket
with power box

CX-ELBX-G3

1

Accessory bag

No. 3 Allen key

1

No. 5 Allen key

1

Hex head cap screw 
M6 x 20 (stainless
steel)

2

Cable gland

1

Quick install guide 

Summarized below

1

Summary of Contents for Saros DM Series

Page 1: ...Installation and User Guide Saros PTZ DM Series Camera i This document does not contain any export controlled information 427 0200 00 12 Revision 100 November 2019 ...

Page 2: ...es and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s own expense Note 2 If this equipment came with shielded cab...

Page 3: ...ntitled to an Extended Limited Warranty Obtaining an Extended Limited Warranty requires product registration For more information refer to the FLIR Security Limited Warranty policy This document does not contain any export controlled information Product Registration and Limited Warranty Extended 427 0200 00 12 Revision 100 November 2019 iii ...

Page 4: ...Mount with Power Box CX GSNK G3 12 2 4 3 Mount Adapters 13 2 4 4 Corner Adapter CX CRNR G3 13 2 4 4 1 Pole Adapter CX POLE G3 15 2 4 4 2 Camera Connections 17 2 5 Initial Networking Configuration 18 2 6 3 Operation 22 Accessing the Camera 22 3 1 View Settings Home Page 23 3 2 Video Page 24 3 2 1 Visible Page 27 3 2 2 Thermal Image Setup Thermal Page 29 3 2 3 Input Output I O Page 31 3 2 4 PTZ Page...

Page 5: ...ber 2019 v This document does not contain any export controlled information 802 1x 43 4 7 2 TLS HTTPS 43 4 7 3 Services 43 4 7 4 ONVIF Page 44 4 8 Firmware Info Page 45 4 9 5 Maintenance and Troubleshooting Tips 47 Cleaning 47 5 1 Troubleshooting 47 5 2 ...

Page 6: ...sment capability around the clock in one easy to use package If help is needed during the installation process contact the local FLIR service representative or call the support number that appears on the product s page at https www flir com support All installers and integrators are encouraged to take advantage of the training offered by FLIR visit https www flir com support center training for mo...

Page 7: ...Rate Optical Characteristics Model Thermal FOV Focal Length Visible FOV DM 392 92 69 2 3 mm 110 x 59 DM 350 50 38 4 3 mm 110 x 59 DM 324 24 18 9 1 mm 55 x 30 DM 312 12 9 18 mm 36 x 20 DM 695 95 72 4 9 mm 110 x 59 DM 650 50 38 8 7 mm 110 x 59 DM 624 24 x 18 18 mm 54 x 30 DM 612 12 x 9 36 mm 36 x 20 Digital Zoom Continuous up to 4x Spectral Range Longwave infrared 7 5 µm to 14 µm Video Video Compres...

Page 8: ...rol Interfaces FLIR SDK FLIR CGI ONVIF Profile S Network Supported Protocols IPV4 HTTP HTTPS Bonjour UPnP DNS NTP RTSP RTP TCP UDP ICMP IGMP DHCP ARP Pan Tilt Performance Pan Angle Speed 360 continuous 0 1 to 90 s Tilt Angle Speed 10 to 90 0 1 to 60 sec Programmable Presets 128 Preset Accuracy Pan 0 16 Tilt 0 18 Sequence Pattern 8 each Mechanical Flip Enable disable General Camera Platform Type PT...

Page 9: ...ical and Electronic Equipment Directive Visible Light Camera Sensor Type Full HD 4K 1 2 3 type Exmor R CMOS Visible lens 1 Visible lens 2 Visible lens 3 Models DM 392 DM 695 DM 350 DM 650 DM 324 DM 624 DM 312 DM 612 Field of View H 110 V 59 H 55 V 30 H 36 V 20 Focal Length 2 8mm 6mm 12mm F F1 6 F1 6 F2 0 Sensitivity Color 0 25 Lux f1 6 AGC On 30FPS B W 0 10 Lux f1 6 AGC On 30FPS Color 0 40 Lux f2 ...

Page 10: ...r ground Using best security practices to design and maintain secured camera access communications infrastructure tamper proof outdoor boxes etc All electrical work must be performed in accordance with local regulatory requirements 2 1 Supplied Components The Saros DM Series camera kit includes these items 2 2 Site Preparation There are several requirements that should be properly addressed prior ...

Page 11: ...r network security measures should be in place to assure networks remain operating and free from malicious interference Install the unit on the backbone of a trusted network Electrostatic Safeguards The unit and other equipment connected to it relay outputs alarm inputs racks carpeting etc shall be properly grounded to prevent electrostatic discharge The physical installation of the unit is the fi...

Page 12: ...Entry Hole 2 4 Mounting the Camera The following accessories and adapters are available for mounting the camera Wall Mount Bracket CX ARMX G3 Wall Mount Bracket with Power Box CX ELBX G3 Gooseneck Mount with Power Box CX GSNK G3 Corner Adapter CX CRNR G3 Pole Adapter CX POLE G3 2 4 1 Wall Mount Bracket CX ARMX G3 Wall mount bracket 1 5 inch threaded Item Details Qty Wall mount bracket CX ARMX G3 1...

Page 13: ... models attach the waterproof gasket to the wall mount 3 Thread the cables through the wall mount 4 After threading the cables block the entry hole with the supplied sponge to prevent insects from entering The sponge can be placed in one of two ways 5 Thread the cables through the outdoor mount kit and attach the pendant mount kit to the wall mount using the supplied screws and washers 6 For outdo...

Page 14: ...G3 dimensions 2 4 2 Wall Mount Bracket with Power Box CX ELBX G3 Wall mount bracket 1 5 inch threaded with IP68 power box Item Details Qty Wall mount bracket with power box CX ELBX G3 1 Accessory bag No 3 Allen key 1 No 5 Allen key 1 Hex head cap screw M6 x 20 stainless steel 2 Cable gland 1 Quick install guide Summarized below 1 ...

Page 15: ...te assembly Detailed instructions for mounting a camera using the CX ELBX G3 wall mount bracket with power box 1 Cut a cable access hole in the wall 2 Attach the CX ELBX G3 to the wall using the appropriate screws and screw anchors not provided 3 Thread the cables through the wall mount and power box 4 Attach the wall mount to the power box mount using the supplied screws and washers 5 Thread the ...

Page 16: ...wall mount using the supplied screws and washers 8 For outdoor cameras adjust the waterproof gasket to the joint 9 Connect the cables to the camera See Camera Connections 10 Secure the camera to the outdoor mount kit 11 Ensure the camera is fixed completely and that the thread holes on the camera s fixing plate and the mount kit are aligned 12 Screw in the supplied screw and washer CX ELBX G3 dime...

Page 17: ... 1 No 5 Allen key 1 No 6 Allen key 1 M4x8 hex cap double washer 2 Quick install guide Summarized below 1 Step 1 Step 2 Step 3 Fix backplate on mounting surface Assemble power box and tighten screws with No 6 Allen key Assemble gooseneck pipe on backplate and power box Step 4 Step 5 Step 6 Attach pendant cap to gooseneck pipe complete cable connections and connect camera to pendant cap Rotate goose...

Page 18: ...ble for the DM Series camera Corner Adapter CX CRNR G3 Pole Adapter CX POLE G3 2 4 4 1 Corner Adapter CX CRNR G3 90 degree exterior angle corner adapter for CX xxxx G3 mounts Item Details Qty Corner mount bracket CX CRNR G3 1 Accessory bag Stainless steel truss head screw M8 25 4 Stainless steel truss head screw M8 30 4 M8 washer 6 M8 screw nut 6 M8 spring washer 6 Quick install guide Summarized b...

Page 19: ...dapter with the CX ARMX G3 wall mount bracket 1 Cut a cable access hole in the wall 2 Attach the assembled corner bracket to the wall using the appropriate screws and screw anchors not provided 3 Thread the cables through the corner mounting plate 4 Attach the wall mount to the corner mount using the supplied screws and washers 5 Thread the cables through the wall mount with the cables coming out ...

Page 20: ...erproof gasket to the joint 9 Connect the cables to the camera See Camera Connections 10 Secure the camera to the outdoor mount kit CX CRNR G3 dimensions 2 4 4 2 Pole Adapter CX POLE G3 Pole adapter for CX xxxx G3 mounts including 2 5 8 5 inch straps Item Details Qty Pole mount bracket CX POLE G3 1 8 5 ring 3 Accessory bag Stainless streel truss head screw M8 20 4 Stainless steel truss head screw ...

Page 21: ...ed instructions for mounting a camera using the CX POLE G3 pole adapter with the CX ARMX G3 wall mount bracket 1 Fasten the CX POLE G3 pole adapter to a pole with the supplied stainless straps as described above 2 Thread the cables through the pole adapter 3 Attach the wall mount bracket to the pole adapter using the supplied screws and washers 4 Thread the cables through the wall mount bracket wi...

Page 22: ...fixed completely and that the thread holes on the camera s fixing plate and the mount kit are aligned 11 Screw in the supplied screw and washer CX POLE G3 dimensions 2 5 Camera Connections Connectors Connector Connection 1 DC12V IN If using a 12 VDC power supply connect its wires to the two pin power connector 2 UPOE Attach a Cat 5e or Cat 6 cable from the network switch to the RJ45 connector for ...

Page 23: ...soldered to the PCB There is a risk of explosion if the battery is replaced by an incorrect type Do not replace the battery The battery should be disposed of in accordance with the battery manufacturer s instructions 2 6 Initial Networking Configuration By default DHCP is enabled on the camera and a DHCP server on the network assigns the camera an IP address If there is no DHCP server on the netwo...

Page 24: ...xe by double clicking The Discover List appears showing compatible devices on the VLAN and their current IP addresses 2 Authenticate the camera Right click the camera and select Login or click the Login icon in the navigation bar In the DNA Login window type the password for the admin user default admin Then click Login In the DNA Discover List verify that the camera s status is Online and Authent...

Page 25: ...n the camera s web page either by double clicking the camera in the DNA Discover List or by typing the camera s IP address in a web browser s address bar The camera s web page supports the latest versions of popular web browsers 2 On the login screen type admin for the user name and the password for the admin user default admin When logging in to the camera for the first time or for the first time...

Page 26: ...ettings and make sure the Network page appears 4 You can click Static IP addressing and manually specify the camera s IP address Netmask and Gateway You can also specify the DNS Mode Name Servers MTU maximum transmission unit and Ethernet Speed For more information about these settings see Network Page 5 Click Save If you have made any changes on the Network page the camera reboots ...

Page 27: ...ces on the VLAN o Type the camera s IP address in a browser s address bar when the PC and the camera are on the same network If you do not know the camera s IP address you can use the DNA tool to discover it 2 On the login screen type a user name and the password When logging in to the camera for the first time or for the first time after resetting the camera to its factory defaults type admin for...

Page 28: ... image frames per second FPS The view selected and the Live Video Refresh Rate setting only affect the live video they do not affect the camera s video streams Pan Tilt and Zoom PTZ You can toggle controlling the camera s pan and tilt between Emulated Joystick When the mouse pointer is over live video it becomes a directional arrow To move the camera you can Click and release Moves the camera once...

Page 29: ... V1 and V2 and one thermal stream T1 All video streams are available for viewing using a client program or third party ONVIF systems In general it is not necessary to modify the default parameters In some cases such as when an IP video stream is sent over a wireless network it can be useful to tune the video streams to reduce the bandwidth requirements To modify the parameters for a particular vid...

Page 30: ...n be modified and tested incrementally to determine when bandwidth and quality requirements are met With the H 264 codec you can set the Rate Control o CBR constant bit rate The Bit Rate parameter defines the target bit rate the camera attempts to keep the video at or near the target bit rate o VBR variable bit rate The Bit Rate parameter defines the average bit rate I frame Interval Controls the ...

Page 31: ...e field controls the ability of IP packets to traverse network boundaries A value of 1 restricts the stream to the same subnet Greater values allow increasing access between networks The video streaming uses a protocol generally referred to as RTP the real time transport protocol although there are actually a number of protocols involved including the Real Time Streaming Protocol RTSP The video st...

Page 32: ... Mode Set the visible video to o Color day mode o B W night mode o Auto default Automatically switches the visible video mode according to light level When Night Mode is set to Auto you can set the thresholds at which the visible video switches from black and white to color Night to Day Threshold and vice versa Day to Night Threshold Move the sliders between 0 100 where 0 switches modes at a lower...

Page 33: ...in the range of approximately 2500 10 000K o Manual Define the Rgain and Bgain between 0 100 to increase the red and blue luminance Noise reduction settings Noise reduction settings are used to reduce or eliminate artifacts that can limit the ability to positively identify an object There are two types of noise luminance and color chroma noise 3D noise reduction and 2D noise reduction settings red...

Page 34: ...ick Reset 3 2 3 Thermal Image Setup Thermal Page In most installations it is not necessary to change the default settings of the thermal sensor However in some situations depending on weather time of day or scene modifying one or more parameters can improve the video stream image Be aware that when the conditions change the parameters might need to be adjusted again It is also a good idea to know ...

Page 35: ... entire ROI Hover over the ROI and then click and drag it As soon as you manually change the size of the ROI or move it the AGC ROI setting automatically changes to Custom AGC Image Settings In some cases changing the AGC image settings can provide a better image depending on personal preferences display devices and so on Brightness Gamma Determines the allocation of the 256 shades of gray produce...

Page 36: ...on of palettes for representing the detected levels of thermal energy as colors or gray scale values WhiteHot and BlackHot are grayscale palettes other palettes assign different colors to different temperatures Where relevant changing the settings on the Thermal page immediately affects the live thermal video images and stream To save changes click Save To discard changes click Reset and then Disc...

Page 37: ...age to Move the camera left right up or down pan and tilt Define the pan and tilt speed between 1x 10x Zoom in and out click once or click and hold for continuous zoom Go to the camera s home position Set the camera s current position as its home position Define preset positions a Under Preset Position click Set Preset b Select a preset index number from 1 128 Selecting an index number currently a...

Page 38: ...ng to keep tracking the object Note If a preset position or a point for another function for example a tour is set to a position that can only be reached by flipping the camera when Mechanical Flip is set to Off the camera cannot reach that position Where relevant changing the settings immediately affects the live video and video streams To save changes click Save To discard changes click Reset 3 ...

Page 39: ...in meters above the surrounding ground level must be greater than zero o Orientation the installation angle of the zero pan line of the camera between 0 360 degrees from North After making any change on the Georeference page click Save to save the changes The camera can report this georeference information via FLIR CGI or ONVIF which Allows the user or an application to o Show the camera on a map ...

Page 40: ...y defaults reboot the camera and configure other parameters 4 1 Network Page When a user assigned the expert or admin role clicks System Settings the Network page appears The IP address mode can be set to DHCP default or Static Define the camera s hostname which identifies the camera When the IP address mode is Static specify IP The camera s IP address Netmask The default value is 255 255 255 0 Ga...

Page 41: ...NS Mode is set to Static specify Name Server 1 The primary domain name server that translates host names into IP addresses Name Server 2 A secondary domain name server that backs up the primary DNS You can also specify the MTU Maximum transmission unit the largest amount of data that can be transferred in one physical frame on the network For Ethernet the MTU is 1500 bytes the default setting For ...

Page 42: ... assigned the admin role can add users and change or set all passwords Users assigned the expert role only see the user currently logged in and cannot add edit or delete a user To maintain security of the system set up user names and passwords for each required login account Passwords must consist of at least 12 characters and include at least one uppercase letter one lowercase letter and one numb...

Page 43: ...tings pages menus controls and settings admin including the default admin user Can access and use all of the camera s web pages including adding editing deleting users but cannot delete the default admin user and setting all passwords All roles can access the camera s video streams which require authentication You can use the name and password for any of the camera s users Add User Edit User Delet...

Page 44: ...lobits per second kbps Sampling Rate The camera supports a sample rate of 8 kHz Enable Multicast Can be set to On default or Off When On specify the destination address and port and the time to live TTL Audio Out When audio is On you can adjust the audio line output gain from 0 100 percent The default gain is 80 percent Tips Test whether the camera s audio output is functioning properly by clickin...

Page 45: ...ne the number of input and output pins the device manages The following information appears for each pin I O pin number Type Input or Output State the pin s current state Open or Closed For each pin you can define the following Idle State Open or Closed Alarm Auto Ack Yes or No Enabled Yes or No Reset Interval for output pins only between 0 600 seconds specifying 0 seconds disables the auto reset ...

Page 46: ...02 1x you need to generate or upload a valid certificate You can Use the camera s web page to generate a self signed certificate Upload a self signed certificate Upload a certificate signed by a third party Certificates and keys must be in PEM format Common file extensions for TLS files in PEM format are For certificate and public key files crt cer cert pem For private key files key From the Certi...

Page 47: ...the Certification area click TLS HTTPS and then select Upload Certificates or click 802 1x To upload a certificate for TLS HTTPS To upload a certificate for 802 1x 2 If you are uploading a self signed certificate under Public Key and then under Private Key a Click b Select the appropriate key file c Click If you are uploading a third party CA signed certificate select and upload the Public Key Pri...

Page 48: ...d Private Key Password Changing these settings does not immediately take effect To apply a change to these settings click Save and then reboot the camera 4 7 3 TLS HTTPS Enable or disable camera control using Transport Layer Security TLS secure HTTP HTTPS Enable or disable HTTPS redirect Changes to these settings do not immediately take effect To apply the changes click Save and then reboot the ca...

Page 49: ... and ports can affect product functionality Changes to Services settings do not immediately take effect To apply changes to these settings click Save and then reboot the camera 4 8 ONVIF Page The ONVIF page provides settings for auxiliary commands and for output actions To configure the ONVIF interface 1 Select the number of auxiliary commands up to seven and the number of output actions also up t...

Page 50: ...Page o P T Stop Tour Stops the tour of the pan and tilt preset positions 4 9 Firmware Info Page On the Firmware Info page you can Upgrade the camera s firmware Specify a unique name for the camera Reset the camera to its factory defaults Reboot the camera Define a log level and download system information Enable the compatibility mode for legacy VMS versions To upgrade the camera s firmware 1 Make...

Page 51: ...he camera to power cycle and reinstall configuration files Tip You can also return the camera to its original factory configuration by pressing the camera s physical Default button for at least 20 seconds for example if you are unable to access the camera via its web page or other communication method The Default button is located on the camera s connector panel Support System Info Set the logging...

Page 52: ...a clean soft cotton cloth dampened with fresh water Do not use abrasive materials such as paper or scrub brushes as this will possibly damage the lens by scratching it Only wipe the lens clean when you can visually see contamination on the surface Use the following procedure and solvents as required Acetone removal of grease Ethanol removal of fingerprints and other contaminants Alcohol final clea...

Page 53: ...A tool or a packet sniffer utility such as Wireshark and confirm the packets are being received by the PC from the camera Unable to View Video Stream If the video stream from the camera is not displayed it could be that the packets are blocked by the firewall or there could be a conflict with video codecs that are installed for other video programs When displaying video with a VMS for the first ti...

Page 54: ...117 USA Corporate Headquarters FLIR Systems Inc 27700 SW Parkway Ave Wilsonville OR 97070 USA Support https www flir com support Document 427 0200 00 12 Revision 100 Date November 2019 This document does not contain any export controlled information ...

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