10
Warranties
MAINTENANCE, NEGLECT, ABUSE, IMPROPER STOR-
AGE, FAILURE TO FOLLOW ANY PRODUCT INSTRUC-
TIONS, DAMAGE (WHETHER CAUSED BY ACCIDENT
OR OTHERWISE), OR ANY OTHER IMPROPER CARE
OR HANDING OF THE PRODUCTS CAUSED BY ANY-
ONE OTHER THAN FLIR OR FLIR’S EXPRESSLY AU-
THORIZED DESIGNEE.
THIS DOCUMENT CONTAINS THE ENTIRE WAR-
RANTY AGREEMENT BETWEEN PURCHASER AND
FLIR AND SUPERSEDES ALL PRIOR WARRANTY NE-
GOTIATIONS, AGREEMENTS, PROMISES AND
UNDERSTANDINGS BETWEEN PURCHASER AND
FLIR. THIS WARRANTY MAY NOT BE ALTERED WITH-
OUT THE EXPRESS WRITTEN CONSENT OF FLIR.
6. WARRANTY RETURN, REPAIR AND REPLACE-
MENT
.
To
be
eligible
for
warranty
repair
or
replacement,
Purchaser
must
notify
FLIR
within
thirty
(30)
days
of
dis-
covering
of
any
apparent
defect
in
materials
or
workman-
ship.
Before
Purchaser
may
return
a
Product
for
warranty
service
or
repair,
Purchaser
must
first
obtain
a
returned
material
authorization
(RMA)
number
from
FLIR.
To
obtain
the
RMA
number
Owner
must
provide
an
original
proof
of
purchase.
For
additional
information,
to
notify
FLIR
of
an
apparent
defect
in
materials
or
workmanship,
or
to
request
an
RMA
number.
Purchaser
is
solely
responsible
for
complying
with
all
RMA
instructions
provided
by
FLIR
including
but
not
limited
to
adequately
packaging
the
Product
for
shipment
to
FLIR
and
for
all
packaging
and
shipping
costs.
FLIR
will
pay
for
returning
to
Purchaser
any
Product
that
FLIR
repairs
or
replaces
under
warranty.
FLIR reserves the right to determine, in its sole discretion,
whether a returned Product is covered under Warranty. If
FLIR determines that any returned Product is not covered
under Warranty or is otherwise excluded from Warranty
coverage, FLIR may charge Purchaser a reasonable han-
dling fee and return the Product to Purchaser, at Purchas-
er’s expense, or offer Purchaser the option of handling the
Product as a non-warranty return.
7. NON-WARRANTY RETURN
. Purchaser may request
that
FLIR
evaluate
and
service
or
repair
a
Product
not
cov-
ered
under
warranty,
which
FLIR
may
agree
to
do
in
its
sole
discretion.
Before
Purchaser
returns
a
Product
for
non-warranty
evaluation
and
repair,
Purchaser
must
con-
tact
FLIR
to
request
an
eval-uation
and
obtain
an
RMA.
Purchaser
is
solely
responsible
for
complying
with
all
RMA
instructions
pro-vided
by
FLIR
including
but
not
limited
to
adequately
packaging
the
Product
for
shipment
to
FLIR
and
for
all
packaging
and
shipping
costs.
Upon
receipt
of
an
author-ized
non-warranty
return,
FLIR
will
evaluate
the
Product
and
contact
Purchaser
regarding
the
feasibility
of
and
the
costs
and
fees
associated
with
Purchaser’s
request.
Pur-chaser
shall
be
responsible
for
the
reasonable
cost
of
FLIR’s
evaluation,
for
the
cost
of
any
repairs
or
services
authorized
by
Purchaser,
and
for
the
cost
of
repackaging
and
returning
the
Product
to
Purchaser.
Any non-warranty repair of a Product is warranted for one
hundred eighty days (180) days from the date of return
shipment by FLIR to be free from defects in materials and
workmanship only, subject to all of the limitations, exclu-
sions and disclaimers in this document.
#T559822; r. AE/ 10036/10036; en-US
47
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Summary of Contents for MR77
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