When a malfunction occurs, it may not be serious and can be corrected easily. The follow-
ing describes the most common problems and solutions. Please refer to the following be-
fore calling FLIR Technical Support:
Error
Possible Causes
Solutions
•
System is not receiving
power, or is not powering up.
•
Cable from power adapter is
loose or is unplugged.
•
Confirm that all cables are
connected correctly.
•
Confirm that the power
adapter is securely con-
nected to the back of the unit.
•
Power switch is set to OFF (
) position.
•
Confirm that the power switch
is in the ON (
I
) position.
•
Cables are connected, but
system is not receiving suffi-
cient power.
•
Confirm that the system is
powered on (LED indicators
on the front should be ON).
•
If the unit is connected
through a power bar or surge
protector, try bypassing the
bar and connecting the
power directly to the wall
outlet.
•
Confirm that there is power at
the outlet:
•
Connect the power cable
to another outlet.
•
Test the outlet with anoth-
er device (such as a lamp
or phone charger).
•
Remote control is not de-
tected by the system.
•
Battery in the remote control
is drained.
•
There are no batteries in the
remote control.
•
Install two fresh AAA alkaline
batteries in the remote
control.
•
Hard drive is not detected by
the system.
•
Hard drive cables are loose
or not properly connected.
•
Remove the housing and
check that hard drive cables
are firmly connected.
•
There is no hard drive in the
system.
•
Open the housing and install
compatible hard drive. Make
sure to format the drive after
installing. For details, see 25
M4400 Series Hard Drive In-
stallation
•
Hard drive is full (0%) and
the unit is no longer
recording.
•
Overwrite is not enabled.
•
From the Main Menu, select
>Setting>Gener-
al>General. Select Overwrite
under HDD Full and click OK.
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