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Instruction Manual

FLIR IP Series

Firmware v2.210

Summary of Contents for IP Series

Page 1: ...Instruction Manual FLIR IP Series Firmware v2 210 ...

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Page 3: ...Instruction Manual FLIR IP Series LX400038 r 1 0 18537 18537 en US iii ...

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Page 5: ... 5 1 Camera 14 5 1 1 Settings 14 5 1 2 Profile Management 17 5 1 3 Zoom and Focus Motorized Lens Cameras Only 18 5 1 4 Video 19 5 1 5 Snapshot 20 5 1 6 Overlay 21 5 1 7 Privacy Masking 22 5 1 8 Path 22 5 1 9 Audio 23 5 2 Network 23 5 2 1 TCP IP 23 5 2 2 Connection 24 5 2 3 PPPoE Unsupported 25 5 2 4 DDNS 25 5 2 5 IP Filter 25 5 2 6 SMTP Email 26 5 2 7 UPnP 26 5 2 8 Bonjour 27 5 2 9 SNMP Unsupporte...

Page 6: ... General 46 5 6 2 Date Time 47 5 6 3 Account 48 5 6 4 PTZ Settings 50 5 6 5 Default 51 5 6 6 Import Export 52 5 6 7 Auto Maintain 52 5 6 8 Upgrade 53 5 7 Information 53 5 7 1 Version 53 5 7 2 Log 53 6 Firmware Upgrade Tool 55 6 1 Installing a Firmware Upgrade Over the LAN 55 6 2 Installing a Firmware Upgrade Over the Internet 56 7 Connecting to Cameras with FLIR Cloud CMS 58 7 1 System Requirement...

Page 7: ...iew Interface 90 9 1 4 Controlling PTZ Cameras 91 9 1 5 Viewing Snapshots and Videos with Local Files 92 9 1 6 Using Playback Mode on iPhone 93 9 1 7 Enabling Push Notifications 94 9 1 8 Using the Event List 96 9 1 9 Using Favorites 97 9 1 10 Using the E Map 98 9 1 11 Device Manager 100 9 2 iPad 101 9 2 1 Prerequisites 101 9 2 2 Connecting to your IP Camera on an iPad 101 9 2 3 Live View Interface...

Page 8: ... 3 9 Using Favorites 121 9 3 10 Using the E Map 122 9 3 11 Device Manager 124 10 Appendix A Camera Conditions Select models only 126 10 1 Image Sensor Setting 126 10 2 White Balance Setting 126 10 3 Exposure Setting 127 10 4 Noise Reduction Setting 129 10 5 Day Night Setting 130 10 6 Focus Setting 131 10 7 Zoom Setting 132 10 8 Sharpness Setting 133 10 9 Picture Setting 133 10 10 Restore Default S...

Page 9: ...e tablet apps See 9 Smartphone and Tablet Apps page 89 Note For physical installation instructions please refer to the Quick Connection Guide for your camera model Some settings described in this manual may not be available depending on the features supported by your camera model The following models have a different web interface and supporting software DND13TL2 DNB14L2 DNB13TL2 DNV14TL2 DNE14TL2...

Page 10: ...g format http IP address HTTP Port For example http 192 168 0 100 80 2 A notification bar appears asking if you would like to install ActiveX plugins Click In stall or Allow to install the plugins 3 Enter the camera user name default admin and password default admin and click Login 2 3 Safari Setup 1 Open Safari and enter the camera s IP address in the address bar in the following format http IP a...

Page 11: ...ormat http IP address HTTP Port For example http 192 168 0 100 80 2 A notification appears asking if you want to use the MMX plug in Click Allow to use the plug in 3 Enter the camera user name default admin and password default admin and click Login Note If video from the camera does not appear after installation quit Firefox by closing the browser win dow Then restart Firefox and log back into yo...

Page 12: ...ick the plug in in the downloads bar at the bottom of the browser window 4 Enter the camera user name default admin and password default admin and click Login Note If video from the camera does not appear after installation quit Chrome by closing the browser window Then restart Chrome and log back into your camera LX400038 r 1 0 18537 18537 en US 4 ...

Page 13: ...ol used in Live View Main Stream Click to view the Main Stream The Main Stream provides better pic ture quality and resolution but requires higher bandwidth Sub Stream Click to view the Sub Stream The Sub Stream is recommended for better performance when viewing the camera over the Internet Protocol Select the protocol that will be used to stream video TCP or UDP Note Multicast is not supported LX...

Page 14: ...ptive to adapt the image proportions to the size of the screen Realtime Fluency Click to select Realtime Normal or Fluency PTZ Controls PTZ cameras only Click to hide show PTZ camera controls For details see 3 1 PTZ Control Panel PTZ Cameras Only page 7 3 Menu Tabs Live Click to access Live View PTZ On micro PTcameras the PTZ Control Panel is opened using the PTZ tab which replaces the button on t...

Page 15: ...recording live video to your computer hard drive Click again to stop recording To configure the folder where manual re cordings are saved see 5 1 8 Path page 22 Manual Focus motorized lens cameras only Click to display the AF Peak and AF Max parameters for auto focus The closer AF Peak and AF Max are the better the focus effect is To configure auto focus see 5 1 3 Zoom and Focus Mo torized Lens Ca...

Page 16: ...e Scan function to have the camera move automatically between two points To configure scan function 1 Select Scan from the dropdown menu under PTZ Function 2 Click Start to begin the scan 3 1 3 Preset You can save preset positions in the camera to recall them later To go to a preset location 1 Select Preset from the dropdown menu under PTZ Function 2 Enter the number of the preset you would like t...

Page 17: ...n 3 1 5 Goto The Goto function allows you to move the camera to a position with specified parameters To move the camera to a specified position 1 Select Goto from the dropdown menu under PTZ Function 2 Enter the Horizontal Angle you would like to move the camera to between 0 3600 3 Enter the Vertical Angle you would like to move the camera to between 0 900 4 Enter the Zoom level between 1 128 5 Cl...

Page 18: ... 7 Tour Use tours to have the PTZ camera move automatically to several preset locations in a cycle To start a tour 1 Select Tour from the dropdown menu under PTZ Function 2 Enter the number of the tour you would like to move the camera to between 1 8 3 Click Start to begin the tour LX400038 r 1 0 18537 18537 en US 10 ...

Page 19: ...g using an SD microSD card To playback video from the microSD card 1 Use the calendar to select a day to search for video The bar on the bottom populates with video recorded on that day 2 Click in the time bar to start playback OR 1 Click in the calendar to select a day to search for video 2 Click A list appears with video files from the selected day LX400038 r 1 0 18537 18537 en US 11 ...

Page 20: ... time to select it 4 Click then to start playback 4 1 Playback Controls 1 Play 2 Stop 3 Next frame 4 Slow 5 Fast 6 Mute 7 Volume 8 Select playback time 9 Show hide recording type in time bar 10 Zoom into time bar LX400038 r 1 0 18537 18537 en US 12 ...

Page 21: ... can use the video player available from www flirsecurity com pro to play back up video files To backup video files 1 Click in the calendar to select a day to search for video 2 Click A list appears with video files from the selected day 3 Click next to the video file you would like to download to your computer s hard drive LX400038 r 1 0 18537 18537 en US 13 ...

Page 22: ...N Some camera models use a different interface to configure the image sensor settings shown on the right If the image sensor setting menu on your camera appears this way see 10 Appendix A Camera Conditions Select models only page 126 for instructions on using this interface To configure the image sensor settings 1 Under Profile select Day Night or Normal You can configure the image sensor set ting...

Page 23: ...e amount of noise in the image Set the minimum and maximum Gain Scope Increasing the max gain will increase the noise reduction Low Motion Blur The system will automatically adjust the shutter to reduce mo tion trails in the image Set the minimum and maximum Shutter Scope Manual Configure manual exposure settings Configure the Shutter Regulate and Gain Scope White Balance Select the white balance ...

Page 24: ...WDR setting HLC Highlight Compensation The camera dims the brightest areas of the im age to make them clearer Adjust the HLC level between 1 and 100 Example image for HLC setting Off Disable this function Mirror Select ON to flip the camera left and right Flip Select one of the options to flip the image or 0 to disable Note that 90 rota tions are not supported if the Main Stream is set above 720p ...

Page 25: ...educes your recording file size and makes videos clearer and more detailed Example image for 3D NR setting 5 1 2 Profile Management The Profile Management tab allows you to set which Profile to use at what times Choose to use a single profile at all times or set a schedule for the camera to switch back and forth between Day and Night profiles In order to get the full benefit of this feature ensure...

Page 26: ...re a schedule that the camera will use for Day yellow and Night black profiles Click and drag in the time bar to set the schedule 5 1 3 Zoom and Focus Motorized Lens Cameras Only For motorized lens cameras you can use the Zoom and Focus tab to adjust the lens Note This setting is only available on cameras with a motorized lens Check the technical specifications for your camera LX400038 r 1 0 18537...

Page 27: ...the currently selected zoom level Note Adjustments in this menu are automatically saved 5 1 4 Video The Video tab allows you to configure the encoding settings for the camera Video settings are divided into Main Stream and Sub Stream To configure video quality settings 1 Check Enable under Sub Stream to enable the sub stream or uncheck to disable LX400038 r 1 0 18537 18537 en US 19 ...

Page 28: ...if the Flip function is activated Frame Rate FPS Select the desired frame rate for the video stream between 1 and 30 FPS Bit Rate Type Select CBR Constant Bit Rate or VBR Variable Bit Rate If you select VBR you can select the Video Quality between 1 lowest and 6 best Reference Bit Rate Recommended bit rate range based on the resolution and frame rate settings you have selected Bit Rate Select the ...

Page 29: ...shots between 1 and 7 seconds 2 Click Save to save changes 5 1 6 Overlay The Overlay tab allows you to configure the text and information that appears overtop of the camera image such as time and date display To configure video overlay 1 Under Channel Title click Enable to show the name of the channel on screen Under Input channel title enter a personalized channel name 2 Under Time Title check to...

Page 30: ...the size of the privacy area Right click to delete the currently selected privacy area Click and drag outside of the privacy areas to create a new privacy area Click Save to save changes 5 1 8 Path The Path tab allows you to configure the folder where snapshots and manual recordings are saved to To configure the recording and snapshot folder 1 Configure the following Snapshot Path The folder on yo...

Page 31: ...eam or both to enable audio 2 Under Encode Mode select an encoding mode from PCM G 711A and G 711Mu 3 Click Save to save changes 5 2 Network 5 2 1 TCP IP The TCP IP menu allows you to configure the camera for DHCP or Static IP addressing To configure IP address settings 1 Under Host Name enter the Host Name for the camera up to 32 characters 2 Under IP Version select IPV4 or IPV6 3 Under Mode sele...

Page 32: ...ion to your camera UDP Port Enter the UDP Port number default 37778 The UDP Port is used for special applications only HTTP Port Enter the HTTP Port default 80 The HTTP Port is used to access the camera s web interface The HTTP Port must be port forwarded to enable remote access Note If you change the HTTP Port to anything other than 80 you must enter colon and the HTTP port in your web browser to...

Page 33: ...firmation email 4 Under Password enter the Password from the confirmation email 5 Click Save Note It may take between 10 15 minutes for the DDNS server to update with your new DDNS address 5 2 5 IP Filter The IP Filter allows you to create a white list of device MAC or IP addresses that can ac cess the camera If you use the IP filter menu devices that are not on the white list will not be able to ...

Page 34: ...ame enter the user name of the sender s account 5 Under Password enter the password of the sender s account 6 Under Sender enter the sender s email account 7 If the server uses encryption select SSL or TLS under Authentication 8 Under Interval select the interval for sending email alerts The system will only send email alerts after this interval has passed 9 Check Health Mail to enable the camera ...

Page 35: ...vice 1 Check Enable to enable Bonjour or uncheck to disable 2 Under Server Name enter the name of the camera that will show up when accessing the camera through Bonjour in Safari 3 Click Save to save changes To access the camera through Bonjour 1 In Safari click to open the Bookmarks menu 2 Click Bonjour the IP Camera will appear in the list LX400038 r 1 0 18537 18537 en US 27 ...

Page 36: ...vity method used by 3rd party software applications Note The instructions in this section are using VLC Media Player VLC Media Player is a free software provided at www videolan org FLIR cannot provide support for VLC Media Player or any other 3rd party software Please contact the software vendor for technical support related to 3rd party software applications To connect to the video stream using ...

Page 37: ...am of the camera or 0 for the Main Stream It is recommended to use the Sub Stream if connecting over the Internet The example below shows the correct format to connect to the Sub Stream on an IP camera 4 Click Play The video stream will open in VLC Media Player If it does not connect check the following Check that the syntax on the RTSP address is correct Make sure the IP camera is connected to th...

Page 38: ... delete to remove it from the list 5 3 2 Tour Tours will cycle through a set of presets To add a tour 1 Under PTZ Function click Tour 2 Click Add beneath the tour list to add a new tour 3 Optional Double click the tour name to enter a personalized name for the tour 4 Click Add beneath the preset list to add a location to the tour By default the newly added location will show the number 1 under the...

Page 39: ...controls move the camera to the leftmost point of the scan pattern you want to set and click Left Limit 5 Move the camera to the rightmost point of the scan pattern you want to set and click Right Limit 6 Under Speed click or use the slider to set the speed of the scan cycle Setting a higher number means the camera will move faster between the left and right limits 7 Press the Start button to test...

Page 40: ...cy Mask Configure privacy masks to hide certain parts of the camera image in video recordings CAUTION Privacy masks block out parts of the camera image entirely and appear as black boxes in recordings To add a privacy mask 1 Under PTZ Function click Privacy Mask 2 Under SN select a number for the privacy mask you wish to setup You can configure up to 24 privacy masks 3 Check Enable 4 Click Draw Cl...

Page 41: ...ck Enable to enable the idle motion feature 3 Select an idle motion for the camera You can choose from Preset Tour Scan or Pattern Note You must setup at least one of the corresponding functions to set it as the idle motion For example you must setup at least one tour to select Tour as the Idle Motion 4 Under Idle Time set the time in minutes before the idle camera performs the set idle motion 5 P...

Page 42: ... least one of the corresponding functions to set it as the power up function For example you must setup at least one tour to select Tour as the power up function 4 Click Save to save your settings 5 3 10 PTZ Restart Restart the PTZ camera To restart the PTZ camera 1 Under PTZ Function click PTZ Restart 2 Click PTZ Restart 5 3 11 Default Set all PTZ functions back to the default settings CAUTION Re...

Page 43: ...tep cannot be undone 5 4 Event 5 4 1 Motion Detect The Video Detect menu allows you to set up motion detection and recording Note Recording functions require an FTP server or an on board microSD card Some camera models do not support these recording features To set up motion detection settings 1 Check Enable to enable motion detection LX400038 r 1 0 18537 18537 en US 35 ...

Page 44: ...e up to 6 time periods when motion detection will be activated Click Save Repeat the steps above if you would like to apply a different schedule to different 3 Under Anti dither enter the anti dither time After a motion event occurs and motion stops if motion is detected within the anti dither time the system continues the motion event and includes the new motion within the first event rather than...

Page 45: ...y the horizontal line on the graph If the amount of motion in the area exceeds this line it will trigger an alert It is recommended to select a Threshold between 10 50 Each motion area can have a separate Sensitivity and Threshold value Click Save 5 Check Record to record when motion is detected microSD or FTP recording must be configured to use this function 6 Enter the number of seconds the came...

Page 46: ...eck Record to record when a sensor device is triggered Under Record Delay enter the amount of time the system will record when a sen sor device is triggered Check Relay out to activate an alarm output device e g strobe light when the sensor device is triggered The camera must have an alarm output to use this feature Check Send Email for the camera to send out an alert email when the sensor de vice...

Page 47: ...gs 2 Under Capacity Limit set the percentage of free space on the recording destination that will trigger a Capacity Warning For example if you enter 10 and your microSD card is 1GB a warning will occur when there is only 100MB of free space remaining 3 Check Relay out to trigger an alarm out device when Capacity Warnings occur Under Alarm Delay enter the number of seconds before the alarm out dev...

Page 48: ...the technical specifications for your camera 3 Check Send Email to send an email alert when SD Card Errors occur 4 Click Save to save changes 5 4 7 Disconnection A Disconnection error occurs if the camera is disconnected from the network To configure Disconnection Errors 1 Check Enable to enable Disconnection errors 2 Check Record to record to the microSD SD card when Disconnection errors occur No...

Page 49: ...cord to the microSD SD card when IP Conflict errors occur Note The camera must support microSD SD card recording to use this function Check the technical specifications for your camera 3 Under Record Delay enter the number of seconds the camera will record after an IP Conflict 4 Check Relay out to trigger an alarm out device when IP Conflict errors occur Under Alarm Delay enter the number of secon...

Page 50: ... The Storage menu allows you to configure recording settings 5 5 1 Record Schedule The Record Schedule determines the schedule for video recording to SD microSD card or FTP To configure the recording schedule 1 Click Setup next to the day you would like to configure 2 Use the checkboxes if you want to copy the schedule to other days LX400038 r 1 0 18537 18537 en US 42 ...

Page 51: ...ding Alarm Alarm activated recording 3 1 Check to copy schedule 3 2 Configure up to 6 periods 3 3 Enable recording types 4 Click Save 5 5 2 Snapshot Schedule The Snapshot schedule determines the schedule for snapshot recording To configure the snapshot schedule 1 Click Setup next to the day you would like to configure 2 Use the checkboxes if you want to copy the schedule to other days LX400038 r 1...

Page 52: ...copy schedule 3 2 Configure up to 6 periods 3 3 Enable recording types 4 Click Save 5 5 3 Holiday Schedule The Holiday Schedule allows you to set certain days of the year as holidays To configure the holiday schedule 1 Check Record or Snapshot to enable holidays for that recording type 2 Use the calendar to select which days are holidays 3 Click Save 5 5 4 Path The Path tab allows you to select if...

Page 53: ...amera Click Read Only to set the microSD card on read only mode This disables microSD recording Click Read Write to enable recording on the microSD card Click Hot Swap to unmount the microSD card if you would like to eject it from the camera Click Format and then click Yes to format the microSD card The camera will reboot once the format is completed 5 5 6 FTP The FTP tab allows you to set up sett...

Page 54: ...ng parameters for the camera To configure recording parameters 1 Under Pack Duration enter the duration in minutes that the camera will use to pack video 2 Under Pre event Record enter the duration in seconds that the camera will pre re cord before motion events 3 Under Disk Full select Overwrite to overwrite recordings when the recording medium is full or select Stop to stop recording when the re...

Page 55: ...er the current time or click Sync PC to sync your IP camera to your PC s clock 2 If your area uses Daylight Savings Time DST check DST Enable If you enable DST configure the following DST Type Select Date to select a date for the time change or select Week to select the week and day for the time change Start Time and End Time Enter the start and end times for Daylight Savings 3 Check Synchronize w...

Page 56: ...ed to user accounts Accounts given permission to access the Account menu may change the password for other accounts Ac counts not given permission to access the Account menu may not change any account passwords including their own It is essential to change the password of the admin ac count from the default to prevent unauthorized access to your camera You may also check Anonymous Login to allow u...

Page 57: ...assword under Confirm Password 2 3 Group Assign the user account to a group The user account will inherit per missions from the group which will be updated under Authority List 2 4 Remark Optional Enter a description for the user account 2 5 Authority List Use the checkboxes to assign permissions to the user account 3 Click Save To create a user group 1 Click the Group tab 2 Click Add Group LX4000...

Page 58: ... User or Group tab 2 Click next to the account or group you would like to delete 3 Edit the account or group details and then click Save To delete a user account or group 1 Select the User or Group tab 2 Click next to the account or group you would like to delete 3 Click OK 5 6 4 PTZ Settings When connected to a FLIR NVR FLIR IP PTZ cameras support camera control over Ethernet cable which means th...

Page 59: ... PELCOD1 PELCOP or NONE 3 Click Save to save your settings Step 2 Configure protocol information 1 Click the Analog PTZ tab to configure the protocol information 2 Under Address enter the address of the PTZ camera 3 Under Baudrate select the baud rate from the available options 4 Under Parity select the correct parity from the available options 5 Click Save to save your settings 5 6 5 Default Clic...

Page 60: ...n menu allows you to reboot the camera manually or on a automatic schedule Rebooting the camera regularly ensures system stability It also allows you to automatically delete old video files To manually reboot the camera Click Manual Reboot and then click OK to reboot the camera To configure auto reboot 1 Check Auto Reboot to set the camera to reboot automatically on schedule 2 Select the day and t...

Page 61: ...nd extract the firmware from www flirsecurity com pro 2 Click Browse 3 Select the firmware file on your computer and then click Open 4 Click Upgrade The camera will upgrade the firmware and then reboot 5 7 Information 5 7 1 Version The Version menu shows you information related to the product and firmware version 5 7 2 Log The Log menu allows you to view system logs for the camera LX400038 r 1 0 1...

Page 62: ... for your search 2 Under Type select the type of log you would like to search for All Setting Data Event Record Account and Clear Log 3 Click Search Optional Click Backup to save logs to your computer hard drive Optional Click Clear to delete all system logs LX400038 r 1 0 18537 18537 en US 54 ...

Page 63: ...e Upgrade Over the LAN Prerequisites Connect your IP camera to a router or switch on your network Download a firmware upgrade from www flirsecurity com pro if one is available Extract the contents To perform a firmware upgrade over the LAN 1 Download the Config Tool from www flirsecurity com pro 2 Extract the contents into a folder 3 Open the folder and right click ConfigTool exe and Run as admini...

Page 64: ... the public IP address of the IP camera Download a firmware upgrade from www flirsecurity com pro if one is available Extract the contents 1 Download the Config Tool from www flirsecurity com pro 2 Extract the contents into a folder 3 Open the folder and right click ConfigTool exe and Run as administrator 4 Click Login 5 Under IP Address enter the public IP address of the IP camera Edit the User N...

Page 65: ... to complete Do not power off the system or disconnect the power cable during upgrade The system will restart when the up grade is complete 9 1 Click System Upgrade 9 2 Click Open and select the firmware file 9 3 Click Upgrade LX400038 r 1 0 18537 18537 en US 57 ...

Page 66: ...7 Vista Mac OSX 10 7 and above Memory 2GB Video 512 MB of video memory and above Network LAN 10 100 BaseT Network Network WAN 1 Mbps upstream High speed Internet service is required to remotely connect to your system 7 2 Installing FLIR Cloud Client 1 Download and install the client software PC Users Download and install FLIR Cloud Client for PC from www flirsecurity com pro Mac Users Download and...

Page 67: ... software will automatically scan the network for compatible cameras Prerequisites Connect the IP camera to a router or switch on the network Install FLIR Cloud Client on a computer in the same network as the IP camera To add a camera over the LAN 1 Click and then click 2 The client scans your LAN for connected cameras Check your camera a and click Add b 3 Enter the password for your system defaul...

Page 68: ...n up for a free FLIR DDNS address to connect to compatible cameras over the Internet Prerequisites Create a DDNS account at http ddns myddns flir com Input the DDNS address into the IP camera locally Port forward the required ports on the router to the camera s local IP address Install FLIR Cloud Client on a remote computer To add a camera using a DDNS address 1 Click and then click LX400038 r 1 0...

Page 69: ... Enter the Domain Name URL Request you received in the email when you registered for DDNS followed by myddns flir com Note For example if your Domain Name URL Request is tomsmith enter tomsmith myddns flir com 3 4 Client Port Enter the camera s Client Port 3 5 User Name Enter the camera s User Name default admin 3 6 Password Enter the system s Password default admin 4 Click Add 5 Click then LX4000...

Page 70: ...oud CMS 7 6 Click and drag Default Group to the display window to open your camera in live view Congratulations You can now connect over the Internet to view and playback video on your computer Result LX400038 r 1 0 18537 18537 en US 62 ...

Page 71: ...a tab from the Home Page to open it or click the button at the top of the screen from within any tab to open a new tab 8 2 Live View The Live View tab is where you can view live video from connected systems To view live video from a system 1 Click and then click to create a Live View tab 2 Click and drag a DVR NVR group or individual camera to open live video To access individual cameras you can c...

Page 72: ... supported 1 6 Instant playback Plays back the most recently recorded video from the camera By default it will play back the last 5 minutes of recorded video from the camera 1 7 Digital zoom Click to enable digital zoom mode Click and drag over the display area to zoom on the camera Then click and drag to pan Click the icon again to zoom out 1 8 Disconnect 2 Split screen mode Click to select split...

Page 73: ...the display area 9 Devices Shows a list of groups cameras and systems connected to the client Drag items to the display area to open live video Right click to view additional options 8 2 2 Opening Live View in Multiple Monitors If your computer has multiple monitors you can open more than one Live View tab and move them to secondary monitors This allows you to monitor cameras on multiple moni tors...

Page 74: ...olling PTZ Cameras If you have PTZ cameras not included you can control them using the client Note You must ensure the PTZ camera is properly connected to your system and your system is configured to detect it before you can control them using the client To control PTZ cameras Click the display area with the PTZ cameras and use the on screen PTZ controls LX400038 r 1 0 18537 18537 en US 66 ...

Page 75: ...mode Then click and drag in the video area to zoom in the camera on an area 3 Zoom Click to zoom the camera in and out 4 Focus Click to increase decrease the focus 5 Iris Click to increase decrease the iris 6 Advanced Click to access advanced PTZ controls 8 3 1 PTZ Presets Presets will save a camera position for quick retrieval To add presets 1 Click to open the Advanced controls Select Preset 2 C...

Page 76: ...d preset 1 Select the preset number from the list or click to go to the currently selected preset 8 3 2 PTZ Tours Tours will cycle through a set of presets To configure a PTZ tour 1 Click to open the Advanced controls Select Tour 2 Click 3 Under Cruise ID select the number of the tour you would like to configure 4 Optional Under Cruise Name enter a name for the tour LX400038 r 1 0 18537 18537 en U...

Page 77: ... to save changes To run a PTZ tour 1 Select the tour number and click 8 3 3 PTZ Pattern Patterns automatically cycle the camera between two positions To create a pattern 1 Click to open the Advanced controls Select Pattern 2 Select the number of the pattern you would like to set up 3 Move the camera into the desired start position 4 Click to start recording the pattern 5 Move the camera to the des...

Page 78: ...on and click 3 Move the camera to the desired right position and click To run scan mode 1 Click 8 3 5 PTZ Pan Pan makes the camera continuously pan 360 To run Pan mode 1 Click to open the Advanced controls Select Pan 2 Click 8 4 Playback You can use Playback mode to playback video saved on systems connected to the client To access Playback mode Click and then click to create a Playback tab LX40003...

Page 79: ...system must support alarm devices not included to use this feature 3 Under Stream select Main Stream to search for Main Stream recordings high qual ity or Sub Stream to search for Sub Stream recordings smaller file size 4 Select the start time and end time for your search under From and To You may not search more than 24 hours of video 5 Click Search Wait for the client to find video saved to the ...

Page 80: ...ime 5 Pause play 6 Stop 7 Frame by frame Click to advance the video by a single frame 8 Playback speed Use the slider to adjust the playback speed 9 Mute 10 Volume 11 Split screen Select split screen configuration 12 Full screen Click to open playback in full screen Press ESC to exit full screen 13 Timeline zoom Use the slider to zoom in out on the timeline 14 Playback timeline Shows recordings fr...

Page 81: ...n 8 4 Playback page 70 2 Click to start a video clip at the current playback time Click to stop the video clip 3 Configure the following save options Path Use the default save folder or click Browse to select a different folder File Format Select Original Format to save to dav format requires the video player Select AVI to save files to avi format can be played in VLC Media Player Note The Mac ver...

Page 82: ...rred and which systems and channels triggered them 3 Alarm Process You can close alarms by selecting one of the options and clicking OK 4 Options Check to enable the following Display Link Video Open live video to monitor alarms on a continuous basis Display Overlay Window Show the overlay controls They allow you to enable dis able sound alerts and quickly jump back to the Alarm menu from another ...

Page 83: ...ice Log to view logs from connected systems 2 Configure the following Start Time End Time Select the start and end times to search for logs Log Type Select the type of logs to search for Device Name Select the system you would like to view logs from 3 Click Search 8 9 E map E Map allows you to place cameras over a still image For example you can use the E Map to create a virtual map of your camera...

Page 84: ...ng Name Enter a name for your e map of your choice Picture Click File and then select a png bmp or jpg image on your computer to use as the e map Describe optional Enter a text description of the e map 4 Click Save 5 Click Edit to edit the e map LX400038 r 1 0 18537 18537 en US 76 ...

Page 85: ...ce them on the map To open cameras from the e map 1 Click View 2 Double click cameras on the map to open live video 8 10 Devices The Devices menu is where you can manage systems connected to the client software To access the Devices menu Click and then click LX400038 r 1 0 18537 18537 en US 77 ...

Page 86: ... Delete the selected system 7 Import Import a list of systems from a saved xml file 8 Export Export a list of currently connected systems to an xml file This is useful if you need to re install the software or if you want to open the same list of systems on a dif ferent computer 9 Delete Delete system 10 Manual connect disconnect Manually connect disconnect the system 11 Edit Edit the connection d...

Page 87: ... you to configure alarms for the client software The client software will alert you by popping up live video and playing sound alerts Note Alarm upload must be enabled on the system in order for it to send the alarm to the client software To create alarms 1 Click and then click 2 Click Add to create a new alarm LX400038 r 1 0 18537 18537 en US 79 ...

Page 88: ...ect the alarm type that will trigger an alarm For example you can select Motion Detect for the alarm to be triggered by motion Select the systems or channels you would like to trigger an alarm Continuing the example if CAM 1 is selected the alarm will be triggered if there is motion on CAM 1 Click Next LX400038 r 1 0 18537 18537 en US 80 ...

Page 89: ...h live video from the selected channel like the one below Record Record video from the selected channel Note PC Users You may need to run the client software as admin to record Preset If you select a PTZ camera you can select the preset that will be activated when an alarm occurs Stay Time Enter how many seconds the video window will stay open or record when an alarm occurs 5 Click Next 6 In the P...

Page 90: ...it Click to edit alarm settings 8 13 Tour Task The Tour Task menu is where you can set up custom views for the system You can also set up tours which sets the client to automatically cycle through views To start a tour Click in Live View to start a tour The live view will automatically cycle through all views you have set up in the Tour Task menu Click again to stop the tour To add views 1 Click a...

Page 91: ... Account menu is where you can set up user accounts and passwords for the client software To simplify management you can group user accounts according to role A role determines the permissions an individual user account can have To access the account menu Click and then click 8 14 1 Managing User Accounts By default the client software includes an admin account that has full access to all fea ture...

Page 92: ...arks Optional Enter a text description of the user account User Rights Check the permissions that will apply to the user account If you click on LiveView Playback and PTZ you can select which channels the user account can access in the Channel List section 3 Click Save to create the account To switch between user accounts Click To modify a user account Note Admin accounts with Account Setup permis...

Page 93: ...are assigned to To create a role 1 Click the Role tab 2 Click Add 3 Configure the following settings for the role Role Name Enter a name for the role Remarks Optional Enter a text description of the role Role Rights Check the permissions that will apply to user accounts assigned this role If you click on LiveView Playback and PTZ you can select which channels may be accessed in the Channel List se...

Page 94: ...work connection Resume Live View State Check for the client to resume live view when it starts up The live view will open to the last view that you had open Auto login application Check for the client to automatically login when it starts up without entering a user name or password Auto Login Windows Not supported Language Select the language for the client software Sync Time Check to have the cli...

Page 95: ...enable snapshot or video recording 8 15 3 Alarm Prompt The Alarm Prompt menu allows you to configure audio alerts The client will play audio alerts when events occur You can replace the default sounds with any wav file Note You must configure alarms in the Alarm CFG menu before the client will play alarm sounds The Alarm Prompt menu has the following options Open Audio Check to enable audio alerts...

Page 96: ... that will play for external alarms triggered by sensor devices which may not be supported on all systems E map flashes when alarm occurs If the camera has alarms enabled and is added to an e map a appears on the e map when an event occurs Note Click Save to save changes 8 15 4 Version The Version menu shows you which version of the client software you are using It is rec ommended to always run th...

Page 97: ...ve the DDNS settings configured in your IP camera The IP camera must have Internet access You must have a DDNS address to log in remotely An iTunes account Note You will need to create an iTunes account before you can download the app An iTunes store account requires a valid credit card number The app is free of charge 9 1 2 Connecting to your IP camera on an iPhone 1 Download FLIR Cloud for free ...

Page 98: ...s flir com 4 4 Client Port Enter the Client Port default 35000 4 5 Username Enter the IP camera s User Name default admin 4 6 Password Enter the IP camera s Password default admin 5 Tap Start Live Preview 6 The app opens in Live View and streams video from your camera 9 1 3 Live View Interface You can use FLIR Cloud in portrait and landscape mode Live View Overview 1 Menu Tap to bring up the Menu ...

Page 99: ...PTZ camera required 6 3 Streaming Quality Open close streaming quality panel 6 4 Not supported 6 5 Not supported 6 6 Not supported 6 7 Not supported 6 8 Color Settings Tap to access color controls for the currently selected camera 7 Manual record Tap to start stop manual recording 8 Connect disconnect all Connect to disconnect from all previously added cameras 9 Access Favorites 10 Device List Tap...

Page 100: ...e digital zoom mode on non PTZ cameras 6 Goto preset Tap to access preset controls Then use the sliders to select a preset and then tap the checkmark to goto the preset Note You must set presets for the camera using the system s local menus before you can use this feature 9 1 5 Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using the app you may open them with ...

Page 101: ...ideo files are saved to the Photos app Video files are saved to MP4 format 9 1 6 Using Playback Mode on iPhone You can access recorded video on your system using your iPhone Note You must enable Sub Stream Recording to use playback mode on mobile devices To use Playback Mode 1 Tap to access the Menu and then tap Video Playback 2 Tap and select a channel to playback 3 Select the date then the start...

Page 102: ... playback on all channels 4 8 Not supported 4 9 Manual Record Tap to start stop recording to your mobile device s local storage 4 10 Fast 4 11 Slow 4 12 Time Range Tap to change the range of time shown in the time bar 4 13 Next frame 9 1 7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion Once y...

Page 103: ...ur cameras must have motion detection activated to receive push notifications To enable Push Notifications 1 Tap to access the Menu and then tap Push Config 2 Tap the system you would like to configure LX400038 r 1 0 18537 18537 en US 95 ...

Page 104: ...f events that were sent to your device via push notifications Note You must configure push notifications before you can use the Event List To access the Event List Tap to access the Menu and then tap Event List Event List Overview 1 Events Shows the details of each motion detection event Tap the event to view the video or snapshot 2 Delete All Tap to delete all events in the Event List Note To del...

Page 105: ...tes 2 Tap a group to configure an existing group Note Tap to create a new group and then enter a name for the new group 3 To add cameras to the group tap 4 Select the cameras you would like to add to the group Tap to save changes Note To delete cameras that have been added to the group select the group in the group list Then press and hold to delete cameras from the group To open Favorites in Live...

Page 106: ... you to place cameras over a still image For example you can use the E Map to create a virtual map of your cameras over a floor plan of your home or business To add an E Map 1 Tap to access the Menu and then tap E Map 2 Tap 3 Select a jpg image on your mobile device LX400038 r 1 0 18537 18537 en US 98 ...

Page 107: ...rag the camera on the screen to place it on the map Repeat to add additional cameras 5 Click Choose a name for your E Map and then tap OK To open cameras from an E Map 1 Tap in Live View 2 Select the E Map in the Device List LX400038 r 1 0 18537 18537 en US 99 ...

Page 108: ... add delete or edit your systems To access Device Manager Tap to access the Menu and then tap Device Manager To edit a system 1 Tap the system in Device Manager Tap 2 Edit the connection details as needed 3 Tap Start Live Preview to save changes and connect to the system To delete a system 1 Tap the system you would like to delete LX400038 r 1 0 18537 18537 en US 100 ...

Page 109: ... You will need to create an iTunes account before you can download the app An iTunes store account requires a valid credit card number The app is free of charge 9 2 2 Connecting to your IP Camera on an iPad 1 Install FLIR Cloud for free from the App Store 2 Tap on the FLIR Cloud icon to start the app Note The first time it opens the app will ask for permission to send push notifications and to acc...

Page 110: ...smith myddns flir com 6 4 Client Port Enter the Client Port default 35000 6 5 User Name Enter the IP camera s User Name default admin 6 6 Password Enter the IP camera s Password default admin 6 7 Channel Amount Enter 1 7 Tap Start Live Preview 8 The app opens in Live View and streams video from all connected cameras 9 2 3 Live View Interface You can use FLIR Cloud in landscape or portrait mode LX4...

Page 111: ...t from the currently selected channel Note You can view or share snapshots using the Photos app 6 Change display view 7 Not supported 8 Manual record Tap to start stop manual recording from this channel 9 Not supported 10 Open menus 11 Select different camera 9 2 4 Controlling PTZ Cameras If you have PTZ cameras you can control them using the app To control PTZ cameras 1 In Live View tap the windo...

Page 112: ...t the focus 5 Iris Tap to adjust the iris 6 PTZ EPTZ Tap to switch between PTZ and EPTZ mode Use PTZ mode to control PTZ cameras Use EPTZ mode to activate digital zoom mode on non PTZ cameras 7 Goto preset Tap to goto a camera preset Note You must set presets for the camera using the system s local menus before you can use this feature 9 2 5 Using Playback Mode on iPad You can access recorded vide...

Page 113: ...e View tap then 2 In Portrait Mode Tap select the start time and end time for your search and select the camera you would like to playback OR In Landscape Mode Select the start time and end time for your search and drag the camera you would like to playback to the display area 3 Use the playback controls LX400038 r 1 0 18537 18537 en US 105 ...

Page 114: ...amera 7 Change display view 8 Menu 9 Next file 10 Time range Tap to change the range of time shown in the time bar 11 Time Bar Tap inside the bar to fast forward or rewind Note Playback controls are only shown in portrait mode 9 2 6 Using Local File to View Manual Recordings You can view manual recordings saved to your mobile device using the Local File menu To view manual recordings 1 From live v...

Page 115: ...te and tap 9 2 7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion Once you have received a push notification you can select it to open video or an image from the camera that detected motion LX400038 r 1 0 18537 18537 en US 107 ...

Page 116: ...meras must have motion detection activated to receive push notifications To enable Push Notifications 1 From live view tap then 2 Tap Push Config 3 Tap the slider for the system you would like to configure LX400038 r 1 0 18537 18537 en US 108 ...

Page 117: ... still image of the camera that detected motion 6 Tap OK to save change Whenever the selected cameras detect motion you will re ceive a notification 9 2 8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications Note You must configure push notifications before you can use the Event List To access the Event List 1 From live view tap then ...

Page 118: ...orites 1 In Live View tap to save the cameras that are currently open as a favorite 2 Enter a name for the favorite and tap OK To open favorites in Live View In Live View slide the dial to cycle through favorites To edit favorites 1 From live view tap then 2 Tap Favorites 3 Tap the favorite you would like to edit 4 Tap Edit 5 Select the cameras you would like to include in the favorite and then ta...

Page 119: ...cameras over a still image For example you can use the E Map to create a virtual map of your cameras over a floor plan of your home or business To add an E Map 1 From live view tap then 2 Tap Add 3 Select a jpg image file on your mobile device LX400038 r 1 0 18537 18537 en US 111 ...

Page 120: ... to select cameras to add to your E Map Then drag the camera to place it on the E Map 4 3 Delete E Map 5 When you are finished editing the E Map tap Save and enter a name for the E Map to save changes To open cameras using the E Map 1 In live view tap on an empty display window and select the E Map LX400038 r 1 0 18537 18537 en US 112 ...

Page 121: ...t it 2 Tap Tap Yes to confirm To modify a system 1 Tap a system to select 2 Tap the system again to open the edit screen 3 Update the connection details as needed and then tap Save 9 3 Android FLIR Cloud is an Android app that allows you to remotely view your IP camera 9 3 1 Prerequisites Port 80 and 35000 or your HTTP and Client Ports if you have changed them must be port forwarded on your router...

Page 122: ...figure the following 4 1 Register Mode Select IP Domain 4 2 Name Choose a name for your IP camera of your choice 4 3 Address Enter the IP address or DDNS address of your IP camera e g tom smith myddns flir com 4 4 Client Port Enter the Client Port default 35000 4 5 Username Enter the IP camera s User Name default admin 4 6 Password Enter the IP camera s Password default admin 5 Tap Start Live Prev...

Page 123: ... PTZ Controls Open close PTZ controls PTZ camera required 6 3 Streaming Quality Open close streaming quality panel 6 4 Not supported 6 5 Not supported 6 6 Not supported 6 7 Not supported 6 8 Color Settings Tap to access color controls for the currently selected camera 7 Manual record Tap to start stop manual recording 8 Connect disconnect all Connect to disconnect from all previously added cameras...

Page 124: ...de to activate digital zoom mode on non PTZ cameras 6 Goto preset Tap to access preset controls Then use the sliders to select a preset and then tap the checkmark to goto the preset Note You must set presets for the camera using the system s local menus before you can use this feature 9 3 5 Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using the app you may op...

Page 125: ...ideo files are saved to the Photos app Video files are saved to MP4 format 9 3 6 Using Playback Mode on iPhone You can access recorded video on your system using your iPhone Note You must enable Sub Stream Recording to use playback mode on mobile devices To use Playback Mode 1 Tap to access the Menu and then tap Video Playback 2 Tap and select a channel to playback 3 Select the date then the start...

Page 126: ... playback on all channels 4 8 Not supported 4 9 Manual Record Tap to start stop recording to your mobile device s local storage 4 10 Fast 4 11 Slow 4 12 Time Range Tap to change the range of time shown in the time bar 4 13 Next frame 9 3 7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion Once y...

Page 127: ...ur cameras must have motion detection activated to receive push notifications To enable Push Notifications 1 Tap to access the Menu and then tap Push Config 2 Tap the system you would like to configure LX400038 r 1 0 18537 18537 en US 119 ...

Page 128: ...f events that were sent to your device via push notifications Note You must configure push notifications before you can use the Event List To access the Event List Tap to access the Menu and then tap Event List Event List Overview 1 Events Shows the details of each motion detection event Tap the event to view the video or snapshot 2 Delete All Tap to delete all events in the Event List Note To del...

Page 129: ...es 2 Tap a group to configure an existing group Note Tap to create a new group and then enter a name for the new group 3 To add cameras to the group tap 4 Select the cameras you would like to add to the group Tap to save changes Note To delete cameras that have been added to the group select the group in the group list Then press and hold to delete cameras from the group To open Favorites in Live ...

Page 130: ... you to place cameras over a still image For example you can use the E Map to create a virtual map of your cameras over a floor plan of your home or business To add an E Map 1 Tap to access the Menu and then tap E Map 2 Tap 3 Select a jpg image on your mobile device LX400038 r 1 0 18537 18537 en US 122 ...

Page 131: ...ag the camera on the screen to place it on the map Repeat to add additional cameras 5 Click Choose a name for your E Map and then tap OK To open cameras from an E Map 1 Tap in Live View 2 Select the E Map in the Device List LX400038 r 1 0 18537 18537 en US 123 ...

Page 132: ... add delete or edit your systems To access Device Manager Tap to access the Menu and then tap Device Manager To edit a system 1 Tap the system in Device Manager Tap 2 Edit the connection details as needed 3 Tap Start Live Preview to save changes and connect to the system To delete a system 1 Tap the system you would like to delete LX400038 r 1 0 18537 18537 en US 124 ...

Page 133: ...Smartphone and Tablet Apps 9 2 Tap Tap OK to confirm LX400038 r 1 0 18537 18537 en US 125 ...

Page 134: ...figuration profile Configure camera settings within each profile to easily switch back and forth between different condition profiles To configure the image sensor settings 1 Under Config File select Normal Day or Night You can configure the image sensor settings differently for each profile allowing you to quickly apply different settings if required Normal Set based on normal camera conditions a...

Page 135: ... This mode allows you to configure the R GAIN red and B GAIN blue values to achieve proper white balance 10 3 Exposure Setting Select the camera s exposure mode different exposure modes allow you to configure different sets of attributes To select an exposure mode 1 Click Exposure to enter the exposure setting submenu 2 Under Exposure select one of the following exposure modes Auto The settings fo...

Page 136: ...lly create a brighter or darker image 5 Under Exposure Comp click or use the slider to set an exposure compensation value You can use exposure compensation with automatic exposure to brighten or darken an image to your preference 6 Under Slow Expo click or use the slider to set a slow exposure value Slow expo sure ensures stable video in environments with greatly varying brightness It is recom men...

Page 137: ...sh contrast between bright and dark sections of the camera image in backlit conditions Example image for BLC setting Note You can only configure one of the following features WDR HLC BLC If you attempt to configure 2 of these settings the first one you configured will automatically be set to Close 10 4 Noise Reduction Setting Set the camera s noise reduction levels you can set 2 types of noise red...

Page 138: ... Example image for 3D NR setting To configure the noise reduction settings 1 Click NR to enter the noise reduction setting submenu 2 Check 2D NR to enable 2D temporal noise reduction then click or use the slider under Grade to set the noise reduction value The higher the value the greater the noise reduction 3 Check 3D NR to enable 3D spatial noise reduction then click or use the slider under Grad...

Page 139: ...Night select one of the following options Auto The camera switches between day and night mode automatically with chang ing light conditions recommended Color The camera remains in full color This setting is not recommended unless the camera is in an area with constant lighting B W The camera remains in black white This setting is not recommended un less the camera is in a constantly dark environme...

Page 140: ...f 1M means that the camera will focus on objects further than a metre away or select Auto to auto focus on all objects regardless of their distance from the camera 4 Under Sensitivity select how sensitive you want the automatic focus to be The lower the sensitivity the more difficult it is for objects in the scene to activate automatic focus 5 Under IR Correction select Auto to have the image sens...

Page 141: ...harper when a higher value is set 3 Under Sharpness CNT click or use the slider to set the sharpness control level 10 9 Picture Setting Configure the color and appearance of the camera image To configure picture settings 1 Click Picture to enter the picture setting submenu 2 Under Style select one of the following options Standard Default image style Sharp saturated image with vivid colors Soft Lo...

Page 142: ...gamma value for the camera image 1 16 8 Check Picture Flip to manually rotate the camera image by 180 10 10 Restore Default Settings Restore the default settings for menu items in the camera conditions menu You can choose to reset a selection of submenus from the camera conditions or reset all values at the same time To restore default settings 1 Click Default to enter the factory default submenu ...

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Page 144: ...registered trademarks or trademarks of FLIR Systems and or its subsidiaries All other trademarks trade names or company names referenced herein are used for identification only and are the property of their respective owners Legal disclaimer Specifications subject to change without further notice Camera models and accessories subject to regional market considerations License procedures may apply P...

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