TROUBLESHOOTING GUIDE
PROBLEM
SOLUTION
There is no power to the unit.
1. Make sure the power cord is plugged into a working 120V
AC electrical outlet.
2. Check for a tripped circuit breaker, or a blown fuse.
3. If the unit had been working, but then turned off by itself, the
temperature limiting control must be reset. Please see
instructions on Page .
The flame effect does not work.
The flame effect does not turn
off when I press the flame button.
The heater does not work.
Hot air does not blow when the
heater is first turned on.
The fans blow cool air before the heating elements turn on, and
after they turn off, to prevent overheating. This is normal.
The remote control does not
work.
The power cord, or the outlet
faceplate, is hot.
Turn the heater off immediately. Wait for the cord to cool and
unplug the heater. See the warnings on Page for possible
causes. Call an electrician to examine your home’s wiring.
The thermostat (TEMP button)
does not work.
1. Make sure the heater is turned on. The thermostat will not
work unless the heater is turned on.
2. Make sure the thermostat is not set too low. If the thermostat
is set lower than room temperature, the heater will turn off.
3. If the thermostat was overridden by the heater button, press
the temp button to restart the thermostat.
5
3
6
10
Make sure the POWER switch on the control panel is turned on.
The flame effect stays on until the POWER switch is turned off.
1. Ensure the POWER switch is turned ON for the heater
to operate.
2. Make sure the thermostat control is not turned down too
low. If the thermostat is set lower than the room temperature
the heater will not turn on.
1. Make sure the batteries are properly installed.
2. Replace the batteries if they are old or out of date.
3. Don’t press the remote control buttons too quickly. Give the
unit time to respond to your commands.
