25
24
7.11 Heat Meter
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functionality. You can scroll through the menu by shortly pressing the black button next to the display. The serial number (8
digit number) can be found as shown in the picture.
7. Service
6 RAM40 1234 5678
Heat Meter
Quick Mode
Type 775
0102
LCD Loop3: Installation
Class 2
E2 / M2
IP 54
The Table shows the list of error codes which might be
shown on the display. “E-7“ is the general error that is
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comprehensive manual for the heat meter.
Error code
Description
C -1
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E1
Temperature range exceeded [-19.9 °C ... 199.9 °C] e.g. sensor
cable short circuit
E 3 **
Flow and return sensors inverted/confused
E4
Hardware fault in ultrasonic unit, e.g. transducer or trigger
faulty or short circuit
E5
Reading interval too short. No communication possible.
E 6 **
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E7
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E8
No (mains) power supply, running on the backup battery
E9
Battery discharged
E A*
Leakage, broken pipe
Eb *
Leakage, heat meter
EC *
Leakage, pulse input 1
Ed *
Leakage, pulse input 2
* optional, ** application dependent
7.12 Troubleshoot (technician)
7. Service
Complaint
LED indication light
Cause
Solution
Leakage
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Coupling nut shows leakage
Coupling nut is loose
Fasten coupling nut
Gasket is missing
Replace gasket
Temperature sensor shows leakage
O ring is missing
Fit original
O ring is damaged
Replace original
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Coupling is loose
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Space heating does not warm up
Radiator does not warm up
LED does not light up
No power at power source
Check power source
Unit is not connected to power source
Connect the unit to the power supply
Power cables not properly connected to
electronic regulator
Connect the power cables to the electronic
regulator
Fuse is broken
Check for any short-circuit problems and
replace fuse (3A)
Failure in the electronics
Contact your supplier
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Tap is opened, unit is in tapping operation
Close Tap
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Sensor(s) are not connected or bad contact
Check wire tree connections and connect the
sensors properly, then restart electronics
Sensor(s) defect
Replace broken sensor and restart electronics
Possibly faulty electronic cables or electronics
Contact your supplier
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Unit is in service mode
Remove USB cable
Reset the unit by removing and then
reconnecting the power supply
No heating demand from the room thermostat
Set the room thermostat to a higher
temperature than the actual room temperature
Radiator valves are closed
Open radiator valves
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Thermostat cable not properly connected to
room thermostat
Make sure the room thermostat is connected
properly
Short circuit connector of the room thermostat
is not connected or missing (when HIU is not
connected to room thermostat)
Connect the wire ends of the room thermostat
connection cable with a short circuit connector
Air in the SH system
Air vent the HIU and the SH system
Pressure in SH circuit is too low
Set SH pressure to 2 bar. This might indicate a
leakage in the SH system or a broken expansion
vessel. Check SH system for any leakages and
expansion vessel
Pressure or temperature of the DH system are
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Check temperature and pressure of the DH
system
The SH pump is not active (LED on pump does
not light up)
Check if the pump cable is properly connected
to the electronics
The SH pump is jammed or broken
Contact your supplier
Optional anti-fraud valve is closed
Anti-fraud valve is not electrically connected or
powered
Anti-fraud valve is jammed or broken. Replace
this component
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adjusted
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Filters are blocked
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SH heat exchanger is blocked
Replace SH heat exchanger
Cables of the control valves are mixed up
Connect cables properly. Orange/red connector
must be connected to the SH control valve
Possible defect in control valve
Replace control valve