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Troubleshooting
If FB417 isn't working properly, see our troubleshooting steps below. Visit
help.fitbit.com
for
more information.
Heart-rate signal missing
FB417 continuously tracks your heart rate while you're exercising and throughout the day. If
the heart-rate sensor on your tracker has difficulty detecting a signal, dashed lines appear.
If your device doesn't detect a heart-rate signal, first make sure heart-rate tracking is turned
on in the Settings app on your device. Next, make sure you're wearing your tracker correctly,
either by moving it higher or lower on your wrist or by tightening or loosening the wristband.
FB417 should be in contact with your skin. After holding your arm still and straight for a short
time, you should see your heart rate again.
GPS signal missing
Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud
cover, can interfere with your phone's ability to connect to GPS satellites. If your tracker is
searching for a GPS signal during an exercise, "connecting" appears at the top of the screen.
For best results, wait for your tracker to find the signal before you start your workout. The
first time you use GPS, connecting to GPS satellites may take a little longer, but you will see
much faster acquisition with subsequent uses.
Other issues
If you experience any of the following issues, restart your device:
•
Won't sync
•
Won't respond to taps, swipes, or button press
•
Won't track steps or other data
See
"Restart FB417"
on page
27
for instructions on how to restart your tracker.
For more information or to contact Customer Support, see
help.fitbit.com
.
Summary of Contents for FB417
Page 1: ...Model FB417 User Manual...
