Fitbit Zip Charge 2 Special Edition, Troubleshooting Steps

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
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device. Don’t
attempt to restart your device by inserting any items, such as paper clips, into this hole as you can
damage your Fitbit device.
How do I charge my Fitbit device?
Plug the charging cable into a USB port on your computer, a UL-certified USB wall charger, or
another low-energy device. Attach the other end of the cable to your Fitbit device. Charging your
device to 100% may take 1-2 hours.*
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:

Won't sync

Won't respond to button presses, taps, or swipes

Charged but doesn't turn on

Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device. Don’t
attempt to restart your device by inserting any items, such as paper clips, into this hole as you can
damage your Fitbit device.
Why won't my Fitbit device sync?
If you created a Fitbit account and followed the setup instructions, the data your Fitbit
device collects should sync with your Fitbit dashboard. To learn more about how syncing works
on phones, tablets, and computers, see
How do Fitbit devices sync their data? and Which phones
and tablets can I use with my Fitbit watch or tracker? If your device isn't syncing, try the
following troubleshooting steps.


Trackers and Watches

Scales
Fitbit trackers and watches should sync when you open the Fitbit app or when you manually sync
your device. If your device doesn't sync, choose your platform below for troubleshooting steps.

iPhone or iPad

Android Phone

Windows 10 Phone or Tablet

Windows 10 Computer

Mac or Windows 8.1 Computer