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PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below.
If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751.
Or, contact your local Power Wheels
®
authorized service center. For the location nearest you, please visit us on-line at
www.powerwheels.com
, or call
1-800-348-0751
.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working
unless you have a volt meter. If you suspect there
is a problem with your charger, contact your local
Power Wheels
®
authorized service center. They can
test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. Once a fuse has "tripped,"
remove your foot from the pedal and wait approximately
25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the
vehicle by exceeding the 50 lb (23 kg) maximum weight
capacity or by towing anything behind the vehicle. Do not
drive up hills or run into fixed objects, which can cause
the wheels to stop spinning while power is still being
supplied to the motors. If a thermal fuse continually trips,
contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector and that there are no loose wires around
the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, you can have it tested
at your local Power Wheels
®
authorized service center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose
dirt, sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.