Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest to you, please visit us
on-line at www.powerwheels.com or call 1-800-348-0751.
N
Problem
Possible Cause
Solution
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse
Each Power Wheels
®
12 volt battery has a built-in thermal
fuse. A thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving
conditions too severe. The fuse will automatically reset itself
after approximately 25 seconds, allowing the vehicle to
resume normal operation. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
65 lb. maximum weight capacity or by towing anything
behind the vehicle. Do not drive up hills or run into fixed
objects, which can cause the wheels to stop spinning while
power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that
there are no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running but
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor
suddenly stopped
harness connector is plugged into the battery, and that
there are no loose wires around the motors.
Tripped thermal fuse
Each Power Wheels
®
12 volt battery has a built-in thermal
fuse. A thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving
conditions too severe. The fuse will automatically reset itself
after approximately 25 seconds, allowing the vehicle to
resume normal operation. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
65 lb. maximum weight capacity or by towing anything
behind the vehicle. Do not drive up hills or run into fixed
objects, which can cause the wheels to stop spinning while
power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized service center.
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