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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Affairs, toll-
free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your local
Power Wheels
®
authorized service center. For the location nearest you, please refer to the Authorized
Service Center list beginning on page 32.
M
Problem
Possible Cause
Solution
Vehicle does not run
Undercharged batteries
Charge the batteries. New batteries should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the batteries for
at least 14 hours after each use. Never charge the batteries
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse
Make sure that the batteries have properly installed
Power Wheels
®
30 amp fuses before charging. For best
performance, do not use substitute parts.
Blown fuse
Make sure that the fuses in the batteries are in good
condition. Remove the fuses from the batteries and make
sure they are not blown. Replace a blown fuse with a
Power Wheels
®
30 amp fuse. For best performance, do not
use substitute parts.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector, and that there are no loose wires around the
motors.
Dead batteries
If your batteries are old or if you have not followed Battery
Care instructions, your batteries may be dead. If you are
unsure whether or not the batteries are dead, you can have
them tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
