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Troubleshooting chart
If there is a problem, check the chart below to see if you can fix it. If the problem cannot
be fixed or persists, call your Authorised Repairer or Customer Care.
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
General
The oven does
not work
No power.
Check that the mains power supply
(wall switch) is turned on, the fuse
has not tripped and there is no
power outage in your area.
The lights do not
come on when I
open the oven door
The oven light bulb(s)
have blown.
The door is not correctly
fitted.
The oven is in Sabbath
setting and the ‘Light off’
option has been saved.
Replace the light bulb(s). See ‘Care
and cleaning’ for instructions.
See ‘Care and cleaning’ for instructions
on fitting the door correctly.
To quit Sabbath setting, press and
hold the cancel
-
+
-
+
-
+
button. See ‘User
preference settings’ for instructions
on changing the ‘Light off’ option.
The temperature
indicator shows —
and the dials
and buttons are
unresponsive
The control panel is
locked.
Press and hold the select
-
+
-
+
-
+
or cancel
-
+
-
+
-
+
button to unlock the control panel.
The oven is not
heating
The door is not properly
closed or it is opened too
frequently during cooking.
The heating elements are disabled
while the door is open. Ensure the
door is properly closed and avoid
opening it frequently during cooking.
A glass pane in
the oven door has
cracked, chipped, or
shattered
Incorrect cleaning or the
edge of the glass hitting
against something.
You must NOT use the oven.
Call your Authorised Repairer or
Customer Care.
TROUBLESHOOTING