Fisher & Paykel ActiveSmart E372B Installation Instructions And User Manual Download Page 49

Page: 49 / 60

Troubleshooting

Ice & Water models only

Problem

Possible causes

What to do

Automatic ice
maker does
not work.

Ice maker has not been turned
on.

Switch on ice maker (refer to page 31).

Bin is in the wrong way or there
is no bin in place.

Place bin so scoop is on the right side.
Ice bin sits directly under ice maker on
top left side of freezer.

Water supply turned off or not
connected.

Connect water supply.

Freezer compartment not
working.

Contact Customer Care.

Water pressure too low.

Check water pressure.

Water line kinked/squashed.

Check water line for kinks/squashing.

Filter clogged.

Water filter may need replacing.

Ice cubes have
odour/taste.

Unsealed packages may be
transmitting odour/taste.

Old cubes need to be discarded.
Ensure food packaging is sealed.

Interior of freezer needs cleaning. Ice storage bin needs to be emptied and

washed.
Clean refrigerator (refer to page 36).

Poor taste from incoming water.

Filter may need changing.
A new filter may need to be installed.
Force 2 – 3 ice tray flips (refer to page 31).

Slow ice cube
freezing.

Door may have been left ajar.

Close door.

Freezer compartment too warm.

Turn temperature to a colder setting
(refer to page 23).

Warm spot on
central door seal.
(French door

models only)

You may feel a warm spot at times
on the central seal between the
two refrigerator doors.

This is perfectly normal and is part of
the normal refrigerator operation.

Wet ice/
ice clumping.

Low water pressure.

Check water pressure.

Filter blocked.

Replace filter (refer to pages 29 – 30).

Long freezer door openings.
High ambient temperature.
Ice bin left out of freezer
compartment for a length
of time.
Ice will stick together over time.

Gently tap ice with scoop to unstick or,
if large clumps occur, empty ice bin and
make new ice.

Summary of Contents for ActiveSmart E372B

Page 1: ...NZ AU GB IE EU AE HK SG ActiveSmart refrigerator Ice Water and Non Ice Water E372B E402B E406B E442B E522B RF522W RF522A RF610A RF540A models Installation instructions and User guide ...

Page 2: ...igerator for future reference Should the appliance be sold or transferred to another owner please ensure that the User Guide is left with the appliance This will ensure that the new owner can familiarise themselves with the information and warnings contained within the Guide ...

Page 3: ...Moving or storing your appliance 21 Door conversion 22 Soft closing refrigerator door feature 22 ActiveSmart operating instructions 23 All about the external display Ice Water models only 27 Using your water dispenser Ice Water models only 28 Water filter Ice Water models only 29 Using your ice maker Ice Water models only 31 ActiveSmart special features all models 33 Cleaning and caring for your r...

Page 4: ...f hours of food care research and 75 years of refrigeration experience has been programmed into your refrigerator to give you the best possible performance We hope you enjoy your new refrigerator Note non Ice Water models do not have an external water dispenser Fig 1 ActiveSmart refrigerators Refrigerator French door and freezer drawer Refrigerator door and freezer door Refrigerator door and freez...

Page 5: ...d to avoid hazard due to instability of the appliance This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Young children should be supervised to ensure they do not pl...

Page 6: ...mable refrigerant isobutane It is hazardous for anyone other than an authorised service person to service this appliance In Queensland the authorised service person must hold a gas work licence or authorisation for hydrocarbon refrigerants to carry our service or repairs which involve removal of covers Disposal Extreme care must be taken when disposing your old appliance to avoid hazards The refri...

Page 7: ...ctric service cords that have become frayed or otherwise damaged Do not use a cord that shows cracks or abrasion along its length or at either the plug or appliance end If the power supply cord is damaged it must only be replaced by your Fisher Paykel Authorised Repairer because special purpose tools are required When moving your appliance away from the wall be careful not to roll over or damage t...

Page 8: ...contact with bare skin eg frozen ice cubes Power failure food safety Do not refreeze frozen foods that have thawed completely Follow the recommendations below if you discover food in your freezer has thawed 1 Ice crystals still visible food may be refrozen but should be stored for a shorter period than recommended 2 Thawed but refrigerator cold refreezing generally not recommended Fruits and some ...

Page 9: ...t For power requirements refer to the information on the serial plate located at the front bottom right hand side of the refrigerator when the door is open It is essential that the appliance is properly grounded earthed 2 Location Your refrigerator should not be located in direct sunlight or next to any heat generating appliance such as a cooktop oven or dishwasher 3 Ice Water Ice Water models onl...

Page 10: ...ATION FRONT VIEW PROFILE VIEW D A B C P R Q Q F P M M S E H I P M N T G P M K L O J Flush with refrigerator chassis full door rotation PLAN VIEW FLUSH WITH REFRIGERATOR CHASSIS FULL DOOR ROTATION PLAN VIEW FLUSH WITH REFRIGERATOR DOOR FULL DOOR ROTATION PLAN VIEW FLUSH WITH REFRIGERATOR DOOR 90 FRONT VIEW PROFILE VIEW D A B C P R Q Q F P M M S E H I P M N T G P M K L J Flush with refrigerator door...

Page 11: ...frigerator door full door rotation G inside width 790 790 835 835 945 H inside depth flush to curved door 680 680 680 680 680 I inside depth flush to flat door n a 695 n a 695 695 Flush with refrigerator door 90 door rotation for full drawer shelf access the doors need to be open past 90 J inside width 745 745 790 790 900 K inside depth flush to curved door 680 680 680 680 680 L inside depth flush...

Page 12: ...or door 90 door rotation Flush with refrigerator door full door rotation D B C P A R Q Q H I P M N P M K L O J T G F P M M S E D B C P A R Q Q H I P M N P M K L O J T G F P M M S E C P R Q Q H I P M N P M K L O J T G F P M M S E C P R Q Q H I P M N P M K L O J T G F P M M S E N P M K L O J T G M S E DA B C P R Q Q F P H I P DA B C P R Q Q F P M M E S H I P N N G T K L P N DA B C P R Q Q F P M M E ...

Page 13: ... width 945 1060 1170 H inside depth flush to curved door I inside depth flush to flat door 695 695 695 Flush with refrigerator door 90 door rotation for full drawer shelf access the doors need to be open past 90 J inside width 900 1015 1125 K inside depth flush to curved door L inside depth flush to flat door 695 695 695 Minimum clearances M side clearance 20 20 20 N side clearance hinge side flus...

Page 14: ...connection to your Ice Water refrigerator must be installed by an authorised plumber or Fisher Paykel Authorised Repairer The water connection instructions below are intended only for the professional installer It is imperative the pressure reducing valve PRV is fitted upstream of the filter If the PRV is not fitted to the connection line the Ice Water features may not function in some circumstanc...

Page 15: ...unt the filter in such a position that it will be struck by other items such as wastebaskets etc DO NOT install the filter or any water tubing in direct sunlight as prolonged exposure to light can weaken plastic components DO NOT install the filter in a location that is susceptible to freezing temperatures as damage to the filter housing could occur DO NOT screw the filter to the refrigerator DO N...

Page 16: ...ed should fit most installation situations 8 Connect one locking key to each side of the water filter cartridge in between the cartridge and the locking collet as shown in Diagram 4 9 To flush the water filter of any trapped air harmless carbon fines and to also check for leaks aim the end of the tubing into a bucket turn isolating tap on and run at least 10 L 10 qt of water through Once complete ...

Page 17: ...d on the right hand side of the unit compressor compartment as shown in Diagram 7 Beware of hot pipes 14 Pull gently on tubing to ensure it is locked in as shown in Diagram 8 15 The completed installation should look like Diagram 9 on page 16 Fig 8 Waterline connection to refrigerator Diagram 7 Diagram 6 Diagram 8 16 Turn isolating tap on and check that all connections are dry and free of drips 17...

Page 18: ... removed at any point re cut the end and re insert Tubing must be fully inserted to avoid leaks To remove tube from connection points turn off the isolating tap push in the collet and gently pull tubing at the same time Fig 9 Connection to water supply Diagram 9 The water filtration system is tested and certified by NSF International against NSF ANSI Standard 53 for the reduction of Asbestos Atraz...

Page 19: ...aker on by pressing the button refer to pg 31 The light above the button will be illuminated when the ice maker is on Press and hold the and buttons together for 4 seconds and then close the refrigerator compartment door to force an ice maker cycle The ice tray will flip twice Repeat to force another ice maker cycle The ice tray will flip twice and spill water into the ice bin Empty the water dry ...

Page 20: ...he back This will ensure a good door closing action Refer to Fig 11 Non French door models only D Aligning your refrigerator with cabinetry Align the sides of the refrigerator with the cabinetry by adjusting the hinge side front foot Adjust the handle side foot until it touches the floor and takes a small amount of weight Once the refrigerator is in place and aligned with cupboards alcove gently p...

Page 21: ...product is pushed back into position Ideally the packing material is large enough to rest against the back wall so as to prevent it from moving when the cabinet is pushed into position Wall behind refrigerator For example if this foot lifts off the floor when pushing gently on the top front of the refrigerator Packing material goes under rear roller diagonally opposite front foot that lifts Fig 15...

Page 22: ...priate temperature The appliance may have an odour on its initial operation but this will go when the refrigerator and freezer have cooled sufficiently Energy efficiency For the most energy efficient use of your appliance Ensure your refrigerator has adequate ventilation as recommended in the installation instructions Do not cover your appliance with any material that will prevent air from flowing...

Page 23: ...et needs to be placed at an angle or laid down carefully lay it on its side the right hand side when viewed from the front Relocate and install If the appliance has been left on its side for any length of time leave it standing upright as long as possible as least a few hours before turning it on Storing your refrigerator When storing your cleaned appliance leave the doors open This allows air to ...

Page 24: ...opening angle All soft close models You may notice a little more resistance when opening the door s to what you are used to The closing speed of the door s decelerates at the end of closing This is to prevent the door s from slamming and to ensure your food items are cared for The speed of soft closing can depend on The load stored in the door shelves The temperature of the fresh food compartment ...

Page 25: ...atures This will take between 2 3 hours The two compartment temperatures are accurately and independently controlled and do not change with the temperature or humidity of the surroundings whether summer or winter If you wish to alter the temperature of either the fresh food compartment or freezer compartment this can be easily done by using the internal control panel located at the front right of ...

Page 26: ...oor to be open longer than normal eg when cleaning the interior of your refrigerator press the ALARM MUTE button to silence the door alarm for 20 minutes To activate press the button once The ALARM MUTE light will be illuminated when the function is activated ALARM MUTE will deactivate after 20 minutes and the door alarms will return to normal To deactivate ALARM MUTE manually press the button aga...

Page 27: ...ger be illuminated Sabbath mode activation all models To activate SABBATH MODE open the door s of the fresh food compartment and freezer compartment and then press and hold the and buttons on the internal control panel for 4 seconds The candle icon will illuminate when SABBATH MODE has been activated When the product is in Sabbath mode The icon on the internal control panel will be illuminated All...

Page 28: ...play Press the button on the external display to silence the alarm Remember to remove your beverage from the freezer To deactivate BOTTLE CHILL before 15 minutes has elapsed press the button again When the function is deactivated the BOTTLE CHILL light is off on the internal control panel and the icon is not visible on the external display Ice Water models only Fast Freeze Elegance Designer and Ic...

Page 29: ...ging Keys 1 Dispenser lock button and light Locks unlocks the water dispenser Light is on when the water dispenser is locked 2 Bottle Chill indicator Indicates when BOTTLE CHILL is on and flashes when beverage is ready 3 Filter change indicator Indicates when the water filter requires changing Note icons will be visible only when the functions are active 3 2 1 Fig 19 Electronic external display ...

Page 30: ...ot put hands fingers or objects up the dispenser opening Please note that once installation is complete a few drips may appear out of the dispenser over the next few days as the remaining trapped air is cleared Dispenser Lock The DISPENSER LOCK prevents water from being dispensed This is useful when you are cleaning the external display or when there are small children around Press and hold the bu...

Page 31: ...he left when installed in the recommended orientation as shown in Diagram 1 2 Pull the cartridge away from the filter head down when installed in the recommended orientation as shown in Diagram 1 of Fig 22 below It is not unusual for a few drops of water to be present when the filter is removed 3 Discard the old filter 4 Filter installation Remove protective cap on spigot on head Push the cartridg...

Page 32: ...hes on the interface panel We recommend the water filter cartridge is replaced when the internal and external icons illuminate This will happen every 6 months If the water filtration system has been allowed to freeze replace filter cartridge The rate of water flow through the water dispenser can slow down as the filter cartridge accumulates any sediment which may be present in the water supplied t...

Page 33: ... ice tray will flip only once doors are closed If the bin is full of ice inserted incorrectly or if all bins are removed the ice maker will not operate When the bin is inserted correctly the scoop will be on the right hand side of the bin for models E402B E442B E522B RF522W and RF522A and at the front of the bin for models RF610A and RF540A refer to Fig 24 Once your ice maker is in operation disca...

Page 34: ...igned to be used for times when you require more ice eg when you are having a party The ICE BOOST function will increase ice production up to 30 from standard ice making and deactivate automatically after 24 hours When you first turn your ice maker on the ICE BOOST function will be off To turn this function on press the button The light above the button will be illuminated when the ICE BOOST funct...

Page 35: ...at can be adjusted to a fruit or vegetable setting depending on what is stored in the bins If possible try to store fruit and vegetables separately This will help extend their storage life If there is a mixture of fruit and vegetables in the bin adjust the position of the control to the centre If there is too much water in the bins due to the high humidity in the bins the control can be adjusted t...

Page 36: ...d up on top of one another so they do not take up unnecessary shelf space Bottles are best stored with the neck of the beverage facing the front of the refrigerator Additional bottle holders are available through Customer Care or online at www fisherpaykel com this service is available to selected markets only Glass shelves Glass shelves can be repositioned in the cabinet as desired Remove shelves...

Page 37: ...m the top of the ice storage bin and place onto a flat surface Take the scoop from the front of the bin scoop cubes into vessel and then replace the scoop tray and lid back to the top of the bin For maximum ice storage level the stored cubes around the bin with the ice scoop If ice is not used often old cubes will become cloudy taste stale will shrink and may stick together Empty the ice storage b...

Page 38: ...equire infrequent cleaning Carefully move the refrigerator out from the wall Switch off the appliance We do not recommend that you remove the evaporator tray If cleaning is required excess water can be soaked up from the evaporator tray using a sponge Wipe out with warm water and liquid dishwashing detergent or disinfectant Switch on and replace the appliance Water dispenser pad and interface Ice ...

Page 39: ... any part of the refrigerator or freezer Glass shelves all models Clean with warm water and detergent or a glass cleaner Bottle holder where fitted Clean with warm water and detergent The use of abrasive cleaners and solvents may cause damage Automatic ice dispenser Ice Water models only We do not recommend you clean the ice maker componentry but it is important to clean the bins occasionally The ...

Page 40: ...nt corners fit bottom clips into shelf front trim Next slide sideways towards shelf until arm clips onto glass 3 To attach humidity control lid with text facing you align lid with front of shelf Hold lid vertically and fit front end into retainer on shelf Ensure lid fits into retainer as well as underneath humidity slides 4 At the sides of the shelf adjust humidity slide tabs so that the plastic l...

Page 41: ... that trays are securely clipped onto the runners before use Tray runners are pre lubricated and will not need to be re lubricated during their life Do not attempt to clean grease from the runners as this will affect their ability to function Do not immerse runners in water Permanently fixed bins and trays Freezer drawer models only The freezer bins and trays in this model are permanently fixed Th...

Page 42: ...e accelerated Avoid placing food directly in front of air outlets as it may freeze and cold air needs to circulate to maintain safe food storage Do not open the refrigerator door unnecessarily Cool hot foods down before placing them in the refrigerator This should be done quickly It can be aided by placing the container of food in a bowl of ice and water renew the ice as necessary Note also that h...

Page 43: ...t very fresh fish Whole fish should be rinsed in cold water to remove loose scales and dirt and then patted dry with paper towels Place whole fish or fillets in a sealed plastic bag Keep shellfish chilled at all times Use within 1 2 days Precooked foods and leftovers These should be stored in suitable covered containers so that the food will not dry out Keep for only 1 2 days Reheat leftovers only...

Page 44: ...ction is activated approximately 2 hours before required For more information refer to page 26 Freeze immediately or as quickly as possible Freeze only small quantities of food at any one time For best results we recommend that only 1 kg 2 2 lb of food be frozen per 25 L 0 9 cu ft of freezer storage volume at any one time About 3 kg 7 lb in small freezers and 4 kg 9 lb in larger freezers For faste...

Page 45: ...n how it is to be used Fruits packed in syrup are ideal for desserts whereas fruits packed without sugar are better used for cooking Most fruits can be stored for 8 12 months Vegetables Most vegetables freeze well although salad vegetables lose their crispness Other vegetables eg celery onion and tomatoes should only be used in cooked dishes as they soften on freezing Freeze only high quality matu...

Page 46: ...igerator and freezer compartments producing some air flow sound This is quite normal Cracking or popping which may occur when the defrost function is operating Running water sound This is the liquid refrigerant in the system and can be heard as a boiling or gurgling noise An audible hissing sound after closing the freezer door This is due to the pressure difference between the warm air that has en...

Page 47: ...es for long periods Hot weather Frequent door openings Large amount of food recently added Minimise door openings to allow temperature to stabilise Temperature control set too low See Temperature control section page 23 Doors not sealing properly Check that cabinet is level and gasket seals are clean Storage compartments too warm Temperature setting not correct See Temperature control section page...

Page 48: ...ge movement may occur See Installation instructions Stability instructions pages 7 11 Tray bin does not slide in and out evenly Packaging trapped Check to ensure no food or packaging is trapped behind the tray bin Runners not extending fully Holding onto sides of tray bin extend the runners fully by using a firm pull this will reset the runner Taste of odour in ice cubes Transfer of odour taste fr...

Page 49: ...of freezer needs cleaning Ice storage bin needs to be emptied and washed Clean refrigerator refer to page 36 Poor taste from incoming water Filter may need changing A new filter may need to be installed Force 2 3 ice tray flips refer to page 31 Slow ice cube freezing Door may have been left ajar Close door Freezer compartment too warm Turn temperature to a colder setting refer to page 23 Warm spot...

Page 50: ...rtment and freezer Water in first glass is warm Water dispenser not used for extended period Discard first glass of water dispensed Tank capacity used recently Allow water time to cool Filter warning light is flashing Filter needs replacing Replace filter as soon as possible refer to pages 29 30 Drips overflow drip shelf Air trapped in tank Flush 3 L 3 qt water through dispenser stopping intermitt...

Page 51: ...tion noises or user warning beeps 6 Correcting damage caused by pests eg rats cockroaches etc 7 Replacement light bulbs B Defects caused by factors other than 1 Normal domestic use or 2 Use in accordance with the Product s User Guide C Defects to the Product caused by accident neglect misuse or Act of God D The cost of repairs carried out by non authorised repairers or the cost of correcting such ...

Page 52: ...stralian Customers This Warranty is an extra benefit and does not affect your legal rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to b...

Page 53: ...u need service Fisher Paykel has a network of independent Fisher Paykel Authorised Repairers whose fully trained technicians can carry out any service necessary on your appliance Your dealer or our Customer Care Centre can recommend a Fisher Paykel Authorised Repairer in your area In Australia if you need assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care C...

Page 54: ...r Fisher Paykel retailer dealer from whom you purchased the product They are trained to provide information on your appliance If we can be of any further help please contact us on Phone 64 9 273 0660 Fax 64 9 273 0580 Website www fisherpaykel com Postal address Fisher Paykel Appliances Ltd PO Box 58732 Botany Manukau 2163 Auckland New Zealand If you call write or contact our website please provide...

Page 55: ... waste handling of this product The symbol on the product or on the documents accompanying the product indicates that this appliance may not be treated as household waste Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment Disposal must be carried out in accordance with local environmental regulations for waste disposal For mo...

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Page 60: ...roduct specifications in this booklet apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this booklet correctly describes the product currently available ...

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