15
PROBLEM
CAUSE
SOLUTION
1. Unit fails to regenerate
A. Electrical service to unit has been
interrupted
A. Ensure permanent electrical service
to unit (switch, circuit breaker, plug,
etc.)
B. Faulty control board
B. Replace control board
C. Defective valve drive motor
C. Replace drive motor
D. Improper unit programming
D. Check programming and correct as
needed
2. Unit delivers untreated water
A. Bypass valve is open
A. Close bypass valve
B. No salt in brine tank
B. Add salt to brine tank and maintain
salt level above water level
C. Injectors or screen plugged
C. Clean or replace injectors and
screen
D. Insufficient water flowing into brine
tank
D. Check brine tank fill time and clean
brine line flow control
E Leak at distributor tube
E. Check length of distributor tube and
pilot tube o-ring
F. Internal valve leak
F. Replace piston and seals/spacer kit
G. Improper configuration
G. Increase the frequency of
regeneration
3. Unit uses too much salt
A. Improper configuration
A. Verify salt setting is 9 lb/cu ft and
decrease frequency of regeneration
if appropriate
B. Excessive water in brine tank
B. See Problem # 7
4. Loss of water pressure
A. Softener too small for application
A. Check application requirements and
resize water softener as required
B. Foreign material buildup in plumbing
system or water softener
B. Clean or replace plumbing, as
necessary, additional treatment
equipment may be required
5. Loss of resin through drain line
A. Air in water system
A1. Check for low water table
conditions in well
A2. Check for positive seal on brine line
connections
B. Drain line flow control is too large
B. Ensure proper drain line flow control
is installed
6. Iron in treated water
A. Water is improperly pre-treated
A. Test incoming water supply and
install OXY Series iron filter prior to
softener, as needed.
B. Iron fouled resin
B. Install proper pre-treatment
equipment. Use resin cleaner to
remove iron fouling.
7. Excessive water level in brine tank
A. Restricted drain flow control
A. Clean drain line flow control
B. Drain line too long or installed
overhead or restricted
B. Verify drain line is not restricted or
improperly installed
C. Vinyl drain line was used
C. Replace drain line with rigid or semi-
rigid material with no kinks and as
few elbows as possible
D. Brine valve sticking (soft water)
D. Replace brine valve assembly
E. Injector/screen plugged (hard water)
E. Clean or replace injectors and
screen
F. Improper configuration
F. Verify salt setting is 9 lb/cu ft
G. Either end of the brine line is loose
G. Tighten loose brine line connections
Troubleshooting
