-23-
V. Troubleshooting
•
The SeriTek/1VE4, or SeriTek/1eVE4 host adapter does not seem to be
recognized
Check the SeriTek/1VE4, or SeriTek/1eVE4 adapter by ensuring it is properly seated in the
PCI slot on the Macintosh motherboard.
•
My hard drive or peripheral won’t work
Check cables and connections. Ensure the 7-pin Serial ATA cable is properly oriented to
the connectors on the SeriTek/1VE4, or SeriTek/1eVE4 host adapter and the external
enclosure. Ensure the hard drives in the enclosure are properly powered.
•
Apple’s
Drive Setup
utility (OS 9.XX) or
Disk Utility
(OS X) does not display the
Serial ATA hard drive or peripheral
After checking the cables, connections, and the external enclosure power advanced users
may use the
Apple System Profiler
to determine whether your Macintosh computer
recognizes if the SeriTek/1VE4, or SeriTek/1eVE4 is properly seated in a PCI slot and
operating properly.
Apple System Profiler under Mac OS 9
1. Open the
Apple System Profiler
by clicking on the Apple icon to pull down the Apple
menu and selecting
Apple System Profiler
.
2. Select the
Devices and Volumes
tab.
3. In the in the
PCI
section, (See Figure 23).
4. In the
PCI
section, SeriTek/1VE4, or SeriTek/1eVE4 should show up as a “SCSI card”
(see Figure 23).
Figure 23: Example SeriTek/1VE4 depicted in
Apple System Profiler
5. If SeriTek/1VE4, or SeriTek/1eVE4 is not listed, shut down your Macintosh computer
and try re-seating it in the PCI slot by removing and reinserting it. Repeat steps 1
through 3. If the SeriTek/1VE4, or SeriTek/1eVE4 still doesn’t show up in the
Apple
System Profiler
, try moving it to another PCI slot.
