Write down the RMA number on the outside of the shipping container, and include the following
information with the shipment:
A description of the problem
A copy of the original purchase invoice
Return shipping address
Contact information including daytime telephone number and email address
FirmTek, LLC reserves the right to refuse shipments missing a valid RMA number.
VII. Product Warranty and Disclaimers
FirmTek warrants to the original buyer only that this product shall be free from defects in material
and workmanship for a period of 2 years from the original date of purchase. This warranty is valid
only when the original purchase invoice is provided. This warranty shall not apply to any defects
resulting from improper handling, misuse, misapplication, abuse, or unauthorized modification(s)
which are performed by end user.
FirmTek, LLC reserves the right to make changes to any products described in this manual at any
time without notice. FirmTek, LLC assumes no responsibility for the use or reliability of hardware
or software that is not supplied by FirmTek, LLC or its affiliated companies. FirmTek, LLC does
not assume any responsibility or liability arising out of the application or use of any product
described in this document, except as expressly agreed to in writing by FirmTek, LLC; nor does
the purchase or use of a product from FirmTek, LLC convey a license under any patent rights,
copyrights, trademark rights, or any other intellectual property rights of FirmTek, LLC or third
parties.
