TROUBlESHOOTING
Contact us for assistance: (866) 985-7877 | www.
balkenehome.com
13
PROBlEM
CAUSE
/SYMPTOM
CORRECTIVE ACTION
Main burner will
not light
Gas valve may be off
Turn gas valve ON
Orifice blocked
Clean or replace orifice
Air in supply system
Purge air from lines
:
o
pen gas lines and depress control knob
for 2-3 minutes.
Allow gas to dissipate before attempting to
light.
Loose connection
Check all fittings
Igniter fails
Use stick lighter to manually light
Gas pressure low with valve open full
Replace
gas source supply
regulator
New cylinder or 1st ignition
Purge air from lines
Cylinder valve on, no gas flow
Replace hose/regulator assembly
Low burner flame
Gas flow is obstructed at gas line/valve
Have a gas technician examine lines/regulator
Gas hose is kinked
Check and straighten or replace
Burner unit
issues
Carbon on reflector and emitter screen
Clean components as needed
Thick black smoke
Blockage in burner assembly—thoroughly clean burner
Questions, problems, missing parts?
Before returning to your retailer, our exceptional customer service is available.
Call us toll-free at
(866) 985-7877
, seven days a week, 9 a.m. – 9 p.m., EST,
email us at
, or go online and live chat at
www.
balkenehome.com
.
AAA igniter batter is dead
Replace battery by unscrewing igniter button
Replace
gas source supply
regulator
Gas pressure low with valve open full
