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Warranty
Information
CERTIFICATE OF LIMITED WARRANTY:
EXTENT OF COVERAGE: This warranty covers any Fire Chief Furnace FC500E, FC700E, and FC1100E sold in the United States and
Canada. This warranty applies only if the Fire Chief Furnace is installed, maintained, and operated in accordance with the instructions
in the owner’s manual and local codes. This warranty applies to the original purchaser/owner of the Fire Chief Furnace and is not
transferable. Replacement or repair parts are warrantied for the remaining period of the original warranty.
All warranty claims must include:
• Date of purchase
• Model and serial number
• Proof of purchase (dated invoice, bill of sale, cancelled check, or payment record)
• The name / address of the store from which you purchased the furnace
Fire Chief Industries warranties the firebox and cast iron grates to be free of defects in material and workmanship for the liftetime of
the original purchaser. Intentional misuse or abuse causing burn through of the cast iron components voids all warranties. Over firing
the furnace will cause the front face to crack and is not covered by the warranty. Furthermore, some cosmetic deterioration can be
expected as the result of normal operation, therefore the physical appearance is not guaranteed to remain unchanged. The manufacturer
warranties all electrical components for 1 year and the blower motor for 2 years. Please be advised that the firebrick and door gaskets
are excluded from this warranty.
In order to exercise the aforementioned warranty, a certified professional must determine the appliance/part to be defective. He or
she must submit a written statement to Fire Chief Industries detailing an assessment of the problem. This assessment MUST be
accompanied by substantiating proof of purchase (dated invoice, bill of sale, cancelled check, or payment record), model and serial
number. Fire Chief Industries will then authorize repair or replacement as appropriate to the submitted claim. Fire Chief Industries will
not honor expenses incurred from any action that was not expressly consented to in writing. The owner is hereby notified that he or she
will be obligated to assume liability for removal, reinstallation, shipping, and labor costs involved in servicing/repairing or replacing the
part or unit. The merchandise in question must be shipped via PREPAID FREIGHT to Fire Chief Industries. Fire Chief Industries will
return the repaired or replacement part to the purchaser on a FREIGHT COLLECT basis.
This warranty will be rendered null and void if this part/unit exhibits symptoms of obvious over-firing, deliberate abuse or negligence,
improper installation, or is used for commercial purposes.
Finally, Fire Chief Industries will not be responsible for any claim not stated in our warranty nor does any implied warranty extend beyond
the limits stated above.
Please contact Fire Chief Industries with all pertinent information including daytime phone number and detailed description of the type of
problem you are having. Fire Chief Industries technical service personnel will contact you as soon as possible. Call 1-800-875-4788 or
mail information to: Fire Chief Industries, 10950 Linpage Place, Saint Louis, MO 63132.
