5
Guarantee terms and conditions
1.
FIBAR GROUP S.A. with its registered office in Poznan,
ul. Lotnicza 1, 60-421 Poznań, entered into the
Register of Entrepreneurs of the National Court
Register maintained by the District Court for
Poznań-Nowe Miasto and Wilda in Poznań, VIII
Commercial Division of the National Court Register
(KRS) under number: 553265, NIP 7811858097,
REGON: 301595664, share capital PLN 1,182,100
paid in full, other contact information is available at:
www.fibaro.com (hereinafter „the Manufacturer”)
guarantees that the device sold (hereinaftr: „the Device”
is free from material and manufacturing defects.
2.
The Manufacturer shall be responsible for malfunctioning
of the Device resulting from physical defects inherent in
the Device that cause its operation to be incompatible
with the specifications within the period of:
• 24 months from the date of purchase by the
consumer,
• 12 months from the date of purchase by a business
customer (the consumer and business customer are
further collectively referred to as „Customer”).
3.
The Manufacturer shall remove any defects revealed
during the guarantee period, free of charge, by repairing
or replacing (at the sole discretion of the Manufacturer)
the defective components of the Device with new or
regenerated components. The manufacturer reserves
the right to replace the entire Device with a new or
regenerated device. The Manufacturer shall not refund
money paid for the device.
4.
Under special circumstances, the Manufacturer may
replace the Device with a different device most similar
in technical characteristics.
5.
Only the holder of a valid guaranty document shall be
entitled to make claims under guarantee.
6.
Before making a complaint, the
Manufacturer recommends using the
telephone or online support available at
https://www.fibaro.com/support/.
7.
In order to make a complaint, the Customer should
contact the Manufacturer via the email address given
at https://www.fibaro.com/support/.
8.
After the complaint has been properly filed, the
Customer will receive contact details for the Authorized
Guarantee Service („AGS”). The customer should
contact and deliver the Device to AGS. Upon receipt of
the Device, the manufacturer shall inform the Customer
of the return merchandise authorization number (RMA).
9.
Defects shall be removed within 30 days from the date
of delivering the Device to AGS. The guarantee period
shall be extended by the time in which the Device was
kept by AGS.
10.
The faulty device shall be provided by the Customer
with complete standard equipment and documents
proving its purchase.
11.
The cost of transporting the Device in the territory
of the Republic of Poland shall be covered by the
Manufacturer. The costs of the Device transport from
other countries shall be covered by the Customer. For
unjustified complaints, AGS may charge the Customer
with costs related to the case.
12.
AGS shall not accept a complaint claim when:
• the Device was misused or the manual was
not observed,
• the Device was provided by the Customer
incomplete, without accessories or nameplate,
• it was determined that the fault was caused by
other reasons than a material or manufacturing defect
of the Device
• the guarantee document is not valid or there is no
proof of purchase,
13.
The guarantee shall not cover:
• mechanical damages (cracks, fractures, cuts,
abrasions, physical deformations caused by impact,
falling or dropping the device or other object, improper
use or not observing the operating manual);
• damages resulting from external causes,
e.g.: flood, storm, fire, lightning, natural disasters,
earthquakes, war, civil disturbance, force majeure,
unforeseen accidents, theft, water damage, liquid
leakage, battery spill, weather conditions, sunlight,
sand, moisture, high or low temperature, air pollution;
• damages caused by malfunctioning software,
attack of a computer virus, or by failure to update the
software as recommended by the Manufacturer;
• damages resulting from: surges in the power
and/or telecommunication network, improper
connection to the grid in a manner inconsistent with
the operating manual, or from connecting other devices
not recommended by the Manufacturer.
• damages caused by operating or storing the device
in extremely adverse conditions, i.e. high humidity, dust,
too low (freezing) or too high ambient temperature.
Detailed permissible conditions for operating the Device
are defined in the operating manual;
• damages caused by using accessories not
recommended by the Manufacturer
• damages caused by faulty electrical installation of
the Customer, including the use of incorrect fuses;
• damages caused by Customer’s failure to provide
maintenance and servicing activities defined in the
operating manual;
• damages resulting from the use of spurious spare
parts or accessories improper for given model, repairing
and introducing alterations by unauthorized persons;
• defects caused by operating faulty Device
or accessories.
14.
The guarantee shall not cover natural wear and tear of
the Device and its components listed in the operating
manual and in technical documentation as such
elements have a defined operational life.
15.
The Device Guarantee shall not exclude, limit or
suspend the Customer’s warranty rights.
16.
The Manufacturer shall not be liable for damages
to property caused by defective device. The Guarantor
shall not be liable for indirect, incidental, special,
consequential or punitive damages, or for any damages,
including, inter alia, loss of profits, savings, data, loss
of benefits, claims by third parties and any other
damages arising from or related to the use of the
Device.