10
TROUBLESHOOTING
ISSUE
PROBLEM
TROUBLESHOOT
The device does not function
(i.e. the LED light is not on)
The AC adapter is not connected
to the mains
Connect device to the mains power
Mains power failure
Check household fuse box
The AC adapter is not connected to the Control
Unit
Follow Step 14
on Smartflow Installation Guide
The digital mixer is not working
Follow
Step 13 on Smartflow Installation Guide
The water temperature does not match
the indicated display
Hot and cold water connections reversed
Check connections are correct
Hot or cold water stop valve closed or only half
opened
Fully open both stop valves
Kink in supply hose
Check connection hoses
Connecting pipe blocked
Flush pipes and clean filter
No hot water
Check hot water tank and instantaneous
connections
Temperature sensor defect
Carry out function «Diagnostic Test»
in User Guide
Difference in supply pressure between hot
and cold water is greater than 100kPa
Balance pressure to eliminate difference
Constant flow of water
Unit will not turn off
Carry out function «Diagnostic Test»
in User Guide
The water shuts off before maximum run
time has been reached
Flow sensor is defective
Carry out function «Diagnostic Test»
in User Guide
The device is working but has
no water flow
Motors are not calibrated
Carry out function «Diagnostic Test»
in User Guide
Stop valves closed
Open stop valves fully
No water supply
Restore water supply
Kink in supply hose
Check connection hoses
Interface flashes green
Cleaning mode active
Wait 45 seconds or press the digital mixer
to cancel
The Digital Control Unit is damp or wet
Inlet and outlets of the digital mixer are
not properly sealed
Inspect all connections, reseal if necessary
The Control Unit does not respond to
temperature and flow adjustment*
The interface elements
are connected incorrectly
Follow
Step 13 on Installation Guide
The interface is defective
Carry out function «Diagnostic Test»
in User Guide
The knob is not running smoothly
Remove and clean knob
*Important:
Controlling the flow rate is only possible with the Smartflow Digital Shower Mixer, or if you have installed a Digital Flow Control Unit for your Digital Wall
Mounted Basin/Bath Mixer or Digital Deck Mounted Sink Mixer.
