37
MAN-147-0018-A
7. M
AINTENANCE
,
S
ERVICE AND
R
EPAIR
Unauthorised servicing will void the warranty and any potential liability for
HWM-Water Ltd.
7.1.
C
LEANING
Note the safety warnings that are applicable to cleaning. The unit may be cleaned using
a mild cleaning solution and a damp soft cloth. Always keep connectors free of dirt and
moisture.
7.2.
R
EPLACEABLE
P
ARTS
Antenna
•
Only use antenna recommended and provided by HWM.
For details of antenna options and part-numbers to order, refer to the following link:
https://www.hwmglobal.com/antennas-support/ (or consult your HWM representative).
Batteries
•
Only use batteries and parts recommended and provided by HWM.
•
Batteries are only replaceable by a HWM approved service centre or relevantly
trained technician. Contact your HWM representative for more details if required.
•
Batteries can be returned to HWM for disposal. To arrange the return, complete the
on-line RMA (Returned Materials Authorisation) form:
https://www.hwmglobal.com/hwm-rma/
Refer to the Safety Warnings and Approvals Information for guidelines of the
packing requirements.
SIM-card
•
SIM-cards are replaceable by a HWM approved service centre or relevantly trained
technician.
•
Only use consumable parts recommended and provided by HWM.
7.3.
R
ETURN OF
P
RODUCT FOR
S
ERVICE OR
R
EPAIR
When returning product for investigation or repair, be sure to follow the instructions of
your distributor to document why the product is being returned and provide contact
details.
If returning to HWM, this can be done by completing the on-line RMA form:
https://www.hwmglobal.com/hwm-rma/
Prior to shipping, put the equipment into Shipping mode (refer to the IDT user-guide for
instructions). Refer to the Safety Warnings and Approvals Information for guidelines of
the packing requirements.
If soiled, ensure the unit is cleaned with a mild cleaning solution and soft brush,
disinfected, and dried prior to shipment.