lightly lubricate the pins and lock cylinders. Retract the locking
pins and lightly grease or oil the wall of the hole. Cycle the pins,
then wipe away the excess grease or oil. You may also put a
small drop of lubricating oil into the lock cylinder. Wipe away
any excess. Be careful not to get oil on the rubber lock covers
as the oil can cause them to swell, making it harder to seat into
place, which prevents them from keeping out dirt and moisture.
4. TROUBLESHOOTING GUIDE
• The key won’t turn the lock:
Ȳ Check the lock cylinder for debris. Blow clean with
compressed air.
Ȳ Check the receiver’s hitch pin holes for a burr, dirt, or other
obstruction.
Ȳ Check the height adjustment holes in the drop bar for mud,
damage, or other obstruction.
Ȳ Make sure you are using the correct key, and that it has not
been modified or damaged.
Ȳ If you are sure you are using the correct key, call our customer
service department for troubleshooting assistance. Someone
may have tried to steal your ball mount and damaged the
internal mechanisms.
• Key turns slightly, but lock pins won’t retract – stuck in receiver
because of receiver corrosion, deformation or burr.
DO NOT RETURN THIS PRODUCT TO THE RETAILER
For Warranty Claims or Customer Support Contact Fastway Trailer Products Directly
8:00 – 5:00 Mon. – Fri. MST at
877.523.9103
Limited 1 Year Warranty:
Fastway Trailer Products warrants the Flash ALBM ball mount, excluding chrome and corrosion, against latent defects in materials and
workmanship under normal use and service, ordinary wear and tear is excepted, to the original owner for a period of 1 year from the first date of purchase at retail
up to the value of its original purchase price. If this product is latently defective it will be replaced or repaired when a proper return authorization is obtained and
the product is returned with transportation charges prepaid to Fastway Trailer Products. Fastway Trailer Products shall not be required to replace or repair any
products damaged as a result of improper installation, alteration, unreasonable use, or improper maintenance including, without limitation, loading the product
beyond the factory rated load capacity. This warranty does not include labor charges nor does it include transportation charges for returning the product to the
consumer. To the extent allowed by law, Fastway Trailer Products shall not be liable for any incidental, consequential, or any other damages including, without
limitation, breach of any implied warranty, merchantability, or fitness for a particular purpose of any Fastway product. In no event shall Fastway Trailer Products
be liable for any damages other than the replacement or repair of the affected part. Authorization and warranty procedure may be obtained by calling
Fastway
Trailer Products customer support at 877-523-9103
.
Fastway Trailer Products, 353 South 1100 West, Provo, UT 84601
• FastwayTrailer.com •
877-523-9103
ALBM1216
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Ȳ If the pins are rusted into place (stainless lock pins don’t rust,
but vehicle receivers do, and the rust can shrink the size of
the hitch pin hole around the stainless steel lock pins), spray
penetrating oil around the pins to loosen the rust.
Ȳ Have a helper insert the key and maintain constant but not
excessive pressure on the key in a clockwise direction. Use a
punch and hammer to gently tap the lock pins, alternating
between one pin and then the other until the pins are
completely retracted. Start with a little force and increase as
necessary. Always alternate taps from one side to the other ‑
never tap just one side.
• Can’t insert key.
Ȳ Make sure there is not dirt or debris lodged in the lock
mechanism or key. Pocket lint is the most common
obstruction.
Ȳ Make sure one of the keys is not damaged and missing the
safety tab at the front of the barrel. If the Key Safety Locator
Tab is missing, the key may have been removed from the
lock cylinder with the lock turned to an incorrect position.
Call Fastway customer service for assistance.
• In most cases, our customer support team can walk you
through the process or make suggestions for troubleshooting
that can help resolve the problem and help prevent damage
to your ball mount. Please do not hesitate to call us if you
encounter a problem.
