The unauthorized use or duplica-
tion of the software described
herein, or this material, is strictly
prohibited.
229-51339 Rev A
© 2007 FAST
24/7 Tech Support:
1-800-243-9271
20
Food Automation - Service Techniques, Inc.
905 Honeyspot Road
Stratford, Connecticut 06615-7147 USA
Phone: +1-203-377-4414
Sales: 1-800-FASTRON
Fax: +1-203-377-8187
International Callers: +1-203-378-6860
www.fastinc.com
Toll-free technical support 24/7 from the U.S., Canada,
and Caribbean:
1-800-243-9271
International offices are located in:
United Kingdom
31 Saffron Court
Southfields Business Park
Basildon Essex SS15 6SS
England
Phone: +44-0 1268-544000
Fax:
+44-0 1268-544500
Asia/Pacific
1803, 18F, No 922 Hengshan Rd
Shanghai 200030,
China
Phone: +86 13916854613
#11-359, BLK 217, Bukit Batok ST 21
Singapore 650217
Phone: +65 98315927
Fax: +65 66658462
Patents
The products manufactured by FAST are protected under one or
more of the following U.S. Patents:
4,782,445
4,812,625
4,812,963
4,864,498
4,911,068
4,920,948
5,043,860
5,171,974 5,331,575
5,539,671
5,711,606
5,723,846
5,726,424 5,875,430
6,142,666
6,339,930
6,401,467
6,505,546
6,581,391
7,015,433
Plus foreign patents and patents pending. Plus licensed patent
5,973,297
Specifications subject to change without notice.
Customer Service and Technical Assistance
Our customer service department is available for orders and questions
Monday through Friday between the hours of 8 AM and 5 PM EST.
Call us toll-free at
1-800-FASTRON
(800-327-8766) if you’re in
the US, Canada or the Caribbean, or at 203-378-6860 if you’re out-
side of these areas.
Toll-free technical assistance is available 24 hours a day, 365 days a
year by calling
1-800-243-9271
(from the U.S., Canada and the
Caribbean) when help is needed immediately.
You can also send an instant email message to a FAST technician,
Monday through Friday, 8am-5pm EST, by going to www.fastinc.com,
selecting the ‘Support’ link at the top of the page, and clicking on
‘Email Us.’
Free Program for Service Exchanges
FAST provides an Exchange Program, at no extra cost, if a unit should
fail. In the event of failure, you have the option of (1) receiving a
replacement product from our factory, freight prepaid; (2) exchang-
ing the failed product for a replacement product at one of our
authorized local service centers; or (3) selecting on-site repair or
replacement of the failed unit by one of our authorized local service
centers.
To take advantage of this program, simply call our toll-free customer
service number, 1-800-243-9271. If you elect to receive an exchange
unit from the factory, a replacement unit will be sent immediately.
Upon receipt of the replacement unit, simply return the failed unit to
the factory, freight prepaid, using the same carton and packing mate-
rial in which the replacement unit was shipped. The unit will be
replaced free of charge, if still under warranty, and if the product
shows no evidence of abuse or alteration. If the unit is not under war-
ranty, you will pay repair charges and shipping costs to and from the
factory. If you should elect on-site repair and the unit is under war-
ranty, you will not be required to pay the costs of reasonable on-site
labor, but will be required to pay the service agency’s travel charges
to and from the on-site location.
Any minor adjustment or calibration and any labor costs for the
replacement of probes will be made at your expense.
The FAST Exchange Program is available to any FAST Domestic
Customer whose account is current, and applies to all FAST Timers,
Computers and Controllers.
Warranty
FAST provides a limited one-year warranty (optional two-year and life-
time) for its products. Warranty replacement units are available. A
copy of the exact provisions of this warranty and the other terms and
conditions of sale are available upon request.
07SEP2007
