STEPS TO CUSTOMER SATISFACTION
We expect every FASS System to exceed your expectation. Customer satisfaction, your satisfac-
tion, is the all-important ingredient for success to our business, as it is in any other.
Normally, technical issues can be resolved by your dealer‟s service department, as they can usu-
ally inspect the situation physically. If you‟re not satisfied with the dealership‟s response you can either
email or call FASS.
with the following information:
Your Name, address and daytime phone number
Model and Serial Number (Not Motor Number)
Example: Model – HD Series Serial: 00125966
Vin Number of Vehicle
Date of purchase
Nature of Problem
Call customer service; to better assist you please gather the following information before calling:
Model and Serial Number (Not Motor Number)
Example: Model – HD Series Serial: 00125966
Vin Number of Vehicle
Date of purchase
Nature of Problem
