Faro Gage, Manual

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D-1
Appendix D: Industrial Service Policy
This Service Plan (hereafter, the “Plan”) is part of the Operating Manual
for the FARO manufactured product purchased from FARO
TECHNOLOGIES INC. (hereafter, “FARO”). The Plan and all of the
optional additions, are subject to the conditions in Appendices A, B, &
C, and are subject to change. This appendix refers to FARO’s service
plans as written in the sales advertising literature, and is meant to
provide additional details that the literature does not permit.
1.00The purchase of the Plan shall occur with the purchase of the FARO
products.
1.01The plan shall apply to systems exclusively created or authored by
FARO.
1.02The plan shall include FARO product hardware only, and can not be
extended or transferred through the sale of any part of the system to a
third party unless the entire system has been sold or transferred.
1.03The plan shall not cover Hardware or Software which has been
subjected to misuse or intentional damage. FARO reserves the right to
determine the condition of all returned Hardware and/or Software.
1.04FARO shall determine the service method and contractor to service/
repair all hardware which is not directly manufactured by FARO. All
outside contractor terms and conditions are available from FARO and
are incorporated herein by reference.
1.05FARO shall not be responsible for any non-FARO authored
software which inhibits the operation of the system. Furthermore the
plan will not cover the re-installation of any software.
1.06The Hardware and Software are subject to changes in design,
manufacture, and programming. All updates are as follows:
a) Hardware - The Gage and all of the associated optional parts, and
the Computer are not subject to updates.
b) Software - All computer programs, authored by FARO, which are
used in conjunction with the FARO provided Hardware, will be
updated (maintenance upgrades) for the life of the Purchaser’s current
version. All enhancement and functionality upgrades must be
purchased.
08M47E00_FAROGage.book Page 1 Wednesday, June 8, 2011 4:12 PM