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June 2014

PLT-01277, Version: 1.2

Page v

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

6.1

Communications Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.1.1

Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Chapter 7: Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

7.1

Using the Required Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

7.2

Cleaning Inside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7.2.1

Cleaning Outside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7.2.2

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Chapter 8: Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

8.1

Upgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

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Summary of Contents for C50

Page 1: ......

Page 2: ...com corporate offices Date Description Version June 2014 Updated liability and trademark acknowledgments and copyright statements Updated Japan cert Updated to current format Updated global customer s...

Page 3: ...ional Specifications 1 9 1 6 Printer Components Print Ribbons 1 9 1 6 1 Ribbon Type Count Table 1 9 1 7 Printer Components Blank Cards 1 10 Chapter 2 Setup and Installation Procedures 2 1 2 1 Inspecti...

Page 4: ...6 2 3 For Overlay Only 4 14 4 6 2 4 For Print Only No Overlay 4 14 4 6 3 Security Options 4 14 4 6 3 1 Visual Security Solutions 4 14 4 6 3 2 Verimark 4 15 4 6 3 3 HoloMark 4 15 4 7 K Panel Resin Tab...

Page 5: ...cations Errors 6 1 6 1 1 Error and Status Messages 6 2 Chapter 7 Cleaning 7 1 7 1 Using the Required Supplies 7 1 7 2 Cleaning Inside the Printer 7 2 7 2 1 Cleaning Outside the Printer 7 2 7 2 2 Clean...

Page 6: ...Page vi PLT 01277 Version 1 2 June 2014 This page intentionally left blank...

Page 7: ...Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device CE The Card Printer has been tested and complies with EN300 330 1 EN300 330 2 EN301 489 1 EN301 489 3 EN...

Page 8: ...n a residential area is likely to cause harmful interference in which case you are required to correct the interference at your expense IMPORTANT Changes or modifications to an intentional or unintent...

Page 9: ...th Reference the following safety messages before performing an operation Always remove the power cord prior to performing repair procedures unless otherwise specified Ensure only qualified personnel...

Page 10: ...itif est sensible l lectricit statique Il peut souffrir des dommages s il est expos des d charges lectrostatiques Pour viter des dommages Rapportez vous aux messages suivants avant de proc der une op...

Page 11: ...June 2014 PLT 01277 Version 1 2 Page 1 5 Specifications 1 3 3 Safety Messages Taiwan...

Page 12: ...PLT 01277 Version 1 2 June 2014 1 3 4 Safety Messages China 6 P Use only at altitudes not more than 2000m above sea level 5R 6 Environmental Protection Use Period is based on the product being used i...

Page 13: ...cts from the printer Print speeds do not include encoding time or the time needed for the PC to process the image Process time is dependent on the size of the file the CPU amount of RAM and the amount...

Page 14: ...limited pass with UltraCard Options Printer Clearing Kit Software FARGO Workbench Diagnosis Utility Display Status indicated by button color red or blue flashing always on or always off Printer Memory...

Page 15: ...ation resin versions To make it easier to remember which print ribbons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as foll...

Page 16: ...inhibits consistent color transfer Some types of smart card chips are raised slightly above the card s surface which also results in poor color transfer UltraCard Brand Cards The UltraCard product li...

Page 17: ...e that no damage has occurred during transportation Make sure that all supplied accessories are included with your unit See the Installation Guide for information on how to load the ribbon cartridge a...

Page 18: ...Setup and Installation Procedures Page 2 2 PLT 01277 Version 1 2 June 2014 This page intentionally left blank...

Page 19: ...tart up the printer press the Power button once The buttons illuminate with a steady blue light To deactivate the printer press the Power button twice The lighted buttons extinguish and become dark Th...

Page 20: ...uccessful completion of a setting or activity A single beep generally indicates a successful change Two beeps signals the successful completion of the clean printer routine Three beeps signals the res...

Page 21: ...een tabs will displayed their default condition On all screens OK button Closes the dialog box and saves the driver configuration changes since the dialog box has been open Cancel button Closes the di...

Page 22: ...diagnostics and calibration Important Never run cards with a contaminated dull or uneven surface through the printer Printing onto such cards will ultimately lead to poor print quality Always store th...

Page 23: ...n enables the printer to overprint images so they appear edge to edge when transferred to the card For this reason when designing a card format always set the card size or page size within the card de...

Page 24: ...oolBox window and options 4 1 5 3 Test Print After installation of a compatible ribbon cartridge in the printer 1 Open the printer driver settings 2 From your computer s start menu select Devices And...

Page 25: ...2 1 Supplies If the Automatically detect the installed Ribbon for every print job checkbox is selected The printer driver automatically detects the installed ribbon To manually select the ribbon type...

Page 26: ...loaded in the printer 4 2 3 Options The only available options for the C50 are those displayed as active in the graphic Rotate Front 180 Degrees Select this option to rotate the image on the front of...

Page 27: ...June 2014 PLT 01277 Version 1 2 Page 4 7 Printer Preferences 4 3 Image Color Tab Use this tab to adjust color properties...

Page 28: ...3 Heat Dye Sub Intensity YMC Control the overall darkness and lightness of the dye sub printed image by adjusting the Dye Sub Intensity YMC slide Move the slide to the left to use less heat in the pri...

Page 29: ...lt button 4 3 5 Advanced Image Color Adjust the sliders as needed to improve image quality Move the slide to the left for less sharpness contrast gamma color Move the slide to the right for more sharp...

Page 30: ...Printer Preferences Page 4 10 PLT 01277 Version 1 2 June 2014 4 4 Image Calibrate Tab Use this tab to adjust the image position on the card...

Page 31: ...outline around the illustration remains constant in the landscape orientation 4 4 1 1 Vertical Use the vertical adjustment to move the image toward the top or bottom of the card A positive number mov...

Page 32: ...is disabled 4 6 Overlay Print Area Tab Use the overlay print area tab to control and customize where the overlay O panel and or the print area appear on the card By default this option is set to print...

Page 33: ...ea Select this option to overlay and or print only in the space outside the standard location of a smart chip Omit Mag Strip Area Select this option to overlay and or print only in the space outside t...

Page 34: ...2 For Print and Overlay This option applies the defined area to both the print and overlay processes 4 6 2 3 For Overlay Only The defined are applies only to the overlay process The entire card print...

Page 35: ...become selectable This field presents options based on the orientation of the card in the template 4 6 3 2 Verimark This option is reserved for future use 4 6 3 3 HoloMark Use this option for hologra...

Page 36: ...r ribbon is printed If a ribbon without a resin black panel is installed in your printer these options are grayed out and unavailable The orientation of the card display area is determined by the orie...

Page 37: ...ted and define area s 4 7 4 Undefined Area s Select this option to overlay and or print in the space outside the selected and defined area 4 7 5 Print YMC under K Select Print YMC under K to print all...

Page 38: ...references Page 4 18 PLT 01277 Version 1 2 June 2014 4 8 Printer Info Tab The Printer Info tab reports ribbon use and the number of cards printed Note Graphic for information ONLY DO NOT use to order...

Page 39: ...abs will displayed their default condition On all screens OK button Closes the dialog box and saves the driver configuration changes since the dialog box has been open Cancel button Closes the dialog...

Page 40: ...on selects events that result in notification or displays prompt for the user The default setting is to monitor four conditions 5 1 1 1 Low Ribbon Notifies the user that the amount of ribbon remaining...

Page 41: ...mpt Requires the user to enter a security password before the printer driver accepts a print job 5 1 2 Set Language This section enables the selection of the language used for printer driver messages...

Page 42: ...ToolBox Page 5 4 PLT 01277 Version 1 2 June 2014 5 2 Calibrate Ribbon Tab This tab enables the user to start the ribbon calibration Follow the directions on the screen to perform this procedure...

Page 43: ...e 2014 PLT 01277 Version 1 2 Page 5 5 ToolBox 5 3 Clean Printer Tab To clean the printer follow the instructions outlined on this tab You can perform additional cleaning as needed See Chapter 7 Cleani...

Page 44: ...d knowledge prior to making these adjustments Setting This column displays the type of setting Default This column displays the default setting value Current This column displays the current setting v...

Page 45: ...eserved Image Darkness Adjusts the overall darkness of the printed image by increasing or decreasing the amount of heat used by the printhead when printing Lighten the printed image by clicking or ent...

Page 46: ...ease the setting to delay the sleep mode Disable sleep mode with a 0 value The counter for this setting starts after standby time has elapsed OLED Contrast Reserved Reserved Ribbon Calibrate Blue Rese...

Page 47: ...4 bit Vista 32 bit and 64 bit Pentium class 500 MHz computer with 256 MB of RAM or higher 500 MB free hard disk space or more USB Port 2 Confirm the correct installation of the printer driver Note Thi...

Page 48: ...s open Close the cover General Error The printer does not print for an unspecified reason 1 Power the printer off by pressing the Power button twice 2 Open the cover and remove the ribbon cartridge Ch...

Page 49: ...the ribbon can move freely and is not upside down in the cartridge Verify the Ribbon Type on the Device Options tab is set correctly Test with a new ribbon to verify the RFID tag Printer Needs Cleani...

Page 50: ...atible with the ribbon you have installed Install a ribbon cartridge that is compatible with your printer Press the Pause Resume button Ribbon Sensor Error The ribbon temperature sensor is out of rang...

Page 51: ...re available and loaded correctly 2 Press the Pause Resume button To cancel the print click Cancel Print Unable to Read Settings from the Printer The printer driver does not detect the printer 1 Click...

Page 52: ...Troubleshooting Page 6 6 PLT 01277 Version 1 2 June 2014 This page intentionally left blank...

Page 53: ...ds pre moistened with 99 99 isopropyl alcohol for cleaning the printer s interior and exterior Alcohol cards pre moistened with 99 99 isopropyl alcohol for cleaning the printer s platen rollers card f...

Page 54: ...n is changed Perform this procedure approximately every 3000 prints 1 Remove watches rings bracelets and other jewelry 2 Unplug the power cord from the electrical outlet 3 Open the cover and remove th...

Page 55: ...on 3 or greater a Select the Update Manager Workbench Utility b Select the printer s to update c Click the Select Firmware file option to locate or enter this latest firmware file FRW 00373_DTC100_v2...

Page 56: ...Firmware Updates Page 8 2 PLT 01277 Version 1 2 June 2014 This page intentionally left blank...

Page 57: ...PLT 01277 Version 1 2 April 2014 This page intentionally left blank...

Page 58: ......

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