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Fargo Electronics, Inc.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

Using the Image Placement controls

Step Procedure

Click on the

Vertical

and

Horizontal

adjustment arrows to adjust the Image

Position values.

•

When adjusting these values, keep in mind that cards always remain in the
same position while moving through the Printer, regardless of image
orientation.

•

To illustrate this, the card illustration shown in the Image Position box will flip
and rotate according to the

Portrait

Landscape

, or

Rotate 180 Degrees

selection.

•

The outline around the illustration will always remain in the same

Landscape

orientation.

Summary of Contents for PERSONA C10 Service

Page 1: ...Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Part Number L000527 ...

Page 2: ... international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time Any questions regarding changes corrections updates or enhancements to t...

Page 3: ...he Printer_________________________________________________ 26 Loading Cards into the Printer_________________________________________________ 31 Powering up the Printer________________________________________________________ 34 Applying Power____________________________________________________________ 34 Printing a Self Test _________________________________________________________ 36 Section 3 T...

Page 4: ...haracter ASCII Offset option ________________________________ 77 Selecting the Shift Data Left option ____________________________________________ 78 Selecting the Verify Magnetic Encoding option ___________________________________ 79 Reviewing ISO Track Locations _______________________________________________ 80 Sending Track Information ___________________________________________________ 81 Ent...

Page 5: ...___________________________ 128 Replacing the Ribbon Drive Assembly 830147 _________________________________ 129 Replacing the Slotted Sensor Mount Assembly 830149 ___________________________ 130 Replacing the Lid Sensor Assembly 830150 ___________________________________ 131 Replacing the Stepper Motor Assembly 810113 _________________________________ 132 Replacing the Ribbon ID Sensor Board Asse...

Page 6: ..._____________________ 151 Section 10 FARGO Technical Support __________________________________________ 152 Contacting FARGO Technical Support___________________________________________ 152 Section 11 Reviewing C10 and M10 Spare Parts List ______________________________ 153 Glossary of Terms ____________________________________________________________ 154 Index ____________________________________...

Page 7: ...inked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing and Board Level Diagnostics to find troubleshooting ...

Page 8: ...e It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD...

Page 9: ...atically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrosta...

Page 10: ...375L 86mm x 2 125W 54mm Accepted Card Width 2 1 to 2 13 W 53mm to 54mmW Accepted Card Length 3 25 to 3 37 L 82mm to 86mmL Accepted Card Thickness 010 to 040 254mm to 1 0mm Card Types PVC or Polyester cards with polished PVC finish Card Capacity Accepts up to 50 standard CR 80 PVC Cards auto or manual feed Software Driver Windows Driver included for IBM PC s and compatibles Interface Standard 8 bit...

Page 11: ...er Service Manual Rev 4 0 11 Technical Specifications continued Term Description Agency Listings Electrical UL 1950 CUL C2 2 and TÜV GS IEC 950 EMI FCC Class A CRC c1374 Class A CISPR 22 B TÜV EMCCE Self certified based on IEC 801 2 3 4 CISPR 22 B and IEC 950 certification ...

Page 12: ...on and off line The Printer must have the on line light illuminated in order to print When flashing the on line light also serves to indicate a print error condition Card Input Hopper The Card Input Hopper is where blank cards are loaded Card Output Hopper The Card Output Hopper is where printed cards eject An Attachable Card Output Hopper is included with the Printer and serves to catch cards onc...

Page 13: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 13 Printer Components Buttons Hoppers and Cover continued ...

Page 14: ...ith no clear overlay panel produces 1 000 prints Colored Resin Ribbons A variety of Colored Resin Ribbons with no clear overlay panel produce 1 000 prints Premium Resin Black K Ribbon Premium Resin Black K Ribbon with no clear overlay panel produces 1 000 prints Metallic Resin Ribbons Metallic Resin Ribbons with no clear overlay panel produces 1 000 prints Scratch off Resin Ribbon Scratch off Resi...

Page 15: ...s onto cards which can be read by both infra red and visible light bar code scanners Bar codes printed with a dye sublimation black can only be read by a visible light bar code scanner Cards printed solely with monochrome resin text bar codes or images do not require any type of protective overlay The black monochrome resin Ribbons are available in both a premium and standard quality The premium r...

Page 16: ...trostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Elect...

Page 17: ...t build up Do not place unit near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock Allow for adequate clearance above the unit to accommodate the height of the unit with its Top Cover and Printhead Assembly open About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in...

Page 18: ...equipped with an ECP compatible high speed Centronics parallel port Note This port is the means through which the Printer receives data from the computer Connect the Printer to the computer with a shielded bi directional parallel cable and refer to the following steps Step Procedure 1 Connect the Centronics type parallel side to the Printer Snap the fastening clips into place 2 Connect the other s...

Page 19: ...e Printer Driver software is located on the Software Installation CD included with the Printer If you are reading this on the computer screen from the Online User s Guide you have already installed the Printer Driver and this guide using this CD If you would like to provide others with these instructions however the following describes how to install the Printer Driver for the first time The latte...

Page 20: ...odel to begin installation 2 If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the icon for the specific Printer model will appear in the Printers folder 3 The Online User s Guide will also automatically install al...

Page 21: ...ck on the Have Disk button the Install From Disk window will appear 4 a Click on Browse navigate to the folder containing the Printer Driver files you just downloaded and unzipped and click on OK b Click on OK again to close the Install From Disk window then click on NEXT 5 a Follow the remainder of the on screen instructions to complete installation b When prompted do not have Windows print a tes...

Page 22: ... Downloading Printer Driver files The downloadable Printer Driver files have names ending in exe and are self extracting PKZip archives A PKZip archive is a package containing one or more files that has been zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself Step Procedure 1 Download the latest P...

Page 23: ...ation CD into the computer s CD drive The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed t...

Page 24: ...ort Mode Save last job for reprint option When the Save last job for reprint option is selected the 32 Bit Print Spooler will automatically save the last print job you sent to the Printer and allow you to instantly reprint the job without the delay of having to reprocess it The print job will be saved in the spooler until another print job is sent and saved over it If you do not wish to save the l...

Page 25: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 25 Installing the 32 Bit Print Spooler for Windows 95 98 continued ...

Page 26: ...ter Step Procedure 1 Remove the Ribbon from its packaging Do not touch the colored portion of the Ribbon Oil or dirt from the hands can impair print quality 2 The supply end of the Ribbon is the side with the fresh unused Ribbon on it The Ribbon take up is the other end Note that the black plug in the supply Ribbon core must be present in order for the Printer to print properly ...

Page 27: ...10 M10 ID Card Printer Service Manual Rev 4 0 27 Loading Ribbon Into The Printer continued Step Procedure 3 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward The Cover will tilt open from front to back ...

Page 28: ... C10 M10 ID Card Printer Service Manual Rev 4 0 28 Loading Ribbon Into The Printer continued Step Procedure 4 Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open ...

Page 29: ... the Ribbon in between the two black Ribbon Drive Hubs located on the right hand side of the Printer s interior b Make certain that the Ribbon is fed from underneath the Ribbon roll Hint The Ribbon Drive Hub nearest you as you are looking into the Printer from the front is spring loaded c Use the end of the ribbon supply core to push in this Ribbon Drive Hub when inserting the ribbon ...

Page 30: ...bon take up end of the Ribbon just as you loaded the Ribbon supply end 8 When loaded properly the Ribbon should feed underneath both ends of the Ribbon roll Grasp the Release Tab and gently lower the Printhead Assembly to close it 9 Lift slightly on the Release Tab to latch the assembly shut Close the Printer s Top Cover When you start to print the Ribbon Drive Hubs will automatically engage the n...

Page 31: ... This card stock provides a level polished PVC surface free of fingerprints dust and any other types of embedded contaminants In addition this card stock is packaged and shipped in dust free plastic bags To order compatible card stock contact the authorized reseller Caution Never run cards with a contaminated dull or uneven surface through the Printer Printing onto such cards will ultimately lead ...

Page 32: ...ds a maximum of 50 CR 80 size cards in its Card Input Hopper The Printer will automatically feed each card off the top of the stack To load the cards into the Printer refer to the following steps Step Procedure 1 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward The Cover will tilt open from front to back ...

Page 33: ...y depressing the spring loaded Card Input Tray and pushing the stack all the way to the front of the Card Input Hopper Always load cards with the top or primary print side facing up If inserting cards with a magnetic stripe be sure the magnetic stripe is positioned downward and that the stripe is oriented toward the rear of the Printer If inserting smart cards be sure the end of the card containin...

Page 34: ...ck that it is properly configured for the power used in the country Caution No 1 If you have any doubts about the plug configuration or the voltage do not attempt to use the Printer Contact the authorized reseller for information on the correct Transformer Use the Printer only if you are certain that the plug and power rating are correct Caution No 2 The Transformer is designed for desktop use onl...

Page 35: ...l transformer must be a Listed Class 2 device with an output rating of 16 5 volts and 3 5 amps AC alternating current The alternating current should be between 50 and 60 Hz 3 Plug the AC power plug end of the transformer cord into an available wall outlet Note The wall outlet should be located near the Printer and should be easily accessible Power is automatically applied to the Printer when it is...

Page 36: ... is shown below Step Procedure 1 If power is ON turn it OFF now by pressing the On Cancel button Note The LED indicator lights should no longer be illuminated Verify that a full color Ribbon is installed and that cards are properly loaded 2 Press and hold the on line button 3 While holding the on line button down turn the Printer power back ON by quickly pressing and releasing the On Cancel button...

Page 37: ...efer to the following possible symptoms and solutions to troubleshoot the Card Printer Resolving problems with General Printer Operation Symptoms Nothing happens or an error message comes up in the Windows application program Step Procedure 1 Make sure that the power cord is plugged in securely on both ends and that the Printer is turned ON Also be sure the Printer is on line The green LED below b...

Page 38: ...ype is installed according to the Ribbon type option selected in the Printer Driver setup window 4 Are you using a Ribbon other than those sold specifically for use with the Card Printer Remember the Printer requires specialized Ribbon rolls in order to function properly 5 Check for a Ribbon or card jam 6 The Ribbon Sensor may need to be recalibrated 7 Symptom A If the Printer has a magnetic encod...

Page 39: ... more effectively through the Windows 95 98 print spooler If you choose not to print with either the 32 Bit Print Spooler or the Write Direct to Port option selected but instead wish to print through the Windows print spooler the following steps will help you optimize the system for printing Step Procedure 1 Click the Start button point to Settings and select Printers When the Printers window appe...

Page 40: ...e Printhead Assembly securely but leave the Top Cover open 3 With the Top Cover open locate the rectangular opening on the left hand side of the Printer Just inside this opening are four small white switches aligned vertically The switches are labeled 1 through 4 with the top switch being number 1 4 With the tip of a small flathead screw Driver flip Switch 1 towards the rear of the Printer to turn...

Page 41: ... to back 2 a Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon 4 a Press the On Cancel button to advance the card b Press the on line button to reverse the card 5 a Once the card is cleared re install the Ribbon and close the Printhead Assembly and Top Cover b If the on line light is f...

Page 42: ...ss and hold down the Printer s on line button Note This will rotate the drive Roller backwards and eject the Ribbon while you are pulling gently upwards If the Ribbon breaks simply tape it back together making sure that it is fed from beneath both Ribbon cores 4 Once the jam is cleared re install the Ribbon and close the Printhead Assembly and Top Cover If the on line light is flashing press and r...

Page 43: ...th a dull or sticky finish can cause the Ribbon to stick to its surface causing the Ribbon to jam or even break See Card 2 Symptom If you are using an acceptable video imaging card stock and the Ribbon is still consistently being jammed down into the drive Roller you may need to reposition the Headlift Assembly a To do this open the Printer s Top Cover do not open the Printhead Assembly b With the...

Page 44: ...htly rotate RP2 in either direction until both the on line and On Cancel LED s turn OFF Caution RP2 cannot be rotated all the way around It has a stopping point in each direction Do not rotate RP2 beyond these points 2 Once both LED s are OFF Ribbon Sensor calibration is complete 3 Remove the power cable open the Top Cover and flip Switch 1 toward the front of the Printer to turn the switch back O...

Page 45: ... and the on line buttons at the same time b You should then hear the Headlift Assembly rotate and realign itself 3 Symptom You may have tried to feed in a card that was too thick or perhaps two cards fed at once This can sometimes cause the Ribbon to tear or break Remember the Printer is designed to feed and print primarily onto a standard CR 80 card size 3 375L x 2 125W x 030 86mmL x 54mmW x 75mm...

Page 46: ...technical assistance Resolving problems with Print blotches or small voids Symptoms There are small spots on the print with no ink or different colors of ink Step Procedure 1 Most likely due to dust inside the Printer 2 Symptom May also be caused by dust or embedded contaminants on the card Be sure the cards you are using are clean and stored in a dust free environment Some card stocks can have em...

Page 47: ... best output you should always use the Printer s dither patterns 2 Refer to the application program s instruction manual or contact the software manufacturer for details on how such selections are enabled 3 For best photo realistic output you should always use high resolution 24 bit color images Be sure the image capture equipment is capturing at a high enough resolution and at about the same size...

Page 48: ... Section VIII 2 a Be sure the top card is not sticking to the one below it Manually separate the cards if you suspect they are sticking to one another b If separating cards remember not to touch the surface of the card where you intend to print since dirt or oil from the hands will impair print quality The printing gets cut off or is not centered on the card 3 Check that the correct card size is s...

Page 49: ...ostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electro...

Page 50: ...Step Procedure 1 Windows 95 98 Click the Start button point to Settings and select Printers 2 Windows NT Click on the Card Printer icon with the right mouse button and select Properties 3 Click the Start button point to Settings and select Printers 4 Click on the Card Printer icon with the right mouse button and select Document Defaults 5 Click on the Advanced tab of the Document Settings window N...

Page 51: ... 0 51 Using the Color ID Card II Printer Advanced Document Settings Access the Color ID Card II Printing Preferences window via Start Settings Printers C10 M10 Card Printer icon Color ID Card Printer Printer Preferences window Advanced button which brings up the Advanced Document Settings window ...

Page 52: ...ripe IC chip or punched slot Select the card size option that s appropriate for the type of card you are using Step Description 1 The Std CR 80 selection allows you to print and overlay the entire printable area of a standard CR 80 size card The Smart Card Magstripe and Punch Offset selections allow you to print and overlay only within the given card areas The Smart Chip selection allows you to pr...

Page 53: ... Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 53 Determining the number of Copies Use this function to indicate copies required Step Procedure 1 Specify the number of copies to be printed by clicking on the up or down arrows ...

Page 54: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 54 Selecting the Default Graphic Resolution This is a default selection ...

Page 55: ...ce Manual Rev 4 0 55 Document Options Step Procedure 1 Use the Device options tab to select options that control the Printer s functions Selecting Ribbon Type Step Procedure 1 Use this option to select the Ribbon type option that is appropriate for the type of Ribbon you are using ...

Page 56: ...tting 2 Select the correct Print Ribbon Type as shown below Adjust to match the Ribbon Type selection with the Ribbon Type already loaded in the Printer K Standard Resin Black Colored Resin Colored Resin is available in Red Blue Green or White K Premium Resin Black Metallic Resin Metallic Resin is available in Gold or Silver Scratch Off Resin BO Dye Sub Black Overlay YMCBO Full Color Dye Sub Black...

Page 57: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 57 Selecting from the Ribbon Type options continued ...

Page 58: ...ue to its sharp saturated black coloring and resin black bar codes are often required to ensure readability when scanned Step Procedure 1 Select None for print speed versus print color or for use of third party color matching software OR Select Algebraic to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan Note In most cases the ...

Page 59: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 59 Selecting from the Color Matching options continued ...

Page 60: ...0 60 Using the Image Controls Use the Custom Settings option under Image Controls to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Balance Magenta Balance and Cyan Balance Note In most cases the default settings of these options will suffice ...

Page 61: ...r Service Manual Rev 4 0 61 Controlling the Dye Sub Intensity YMCB Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box or by clicking on the left and right arrows ...

Page 62: ...ntrol can be helpful for fine tuning the saturation of resin text and bar codes Adjust the Resin Heat K setting as needed as shown below Note 2 This option only effects objects printed with a resin only print ribbon or those objects printed on the back side of a card with the resin black panel of a YMCKO YMCKOK or YMCKK print ribbon Note 3 Use this option to control the amount of heat the Printer ...

Page 63: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 63 Using the default Dither Mode This is a default selection ...

Page 64: ...rinted Step Procedure 1 Select the K Panel Graphics Mode option to control where the resin black K panel of a full color ribbon is printed Note If printing with a resin only ribbon type or a ribbon type that does not have a K panel all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required to ens...

Page 65: ... when read by a bar code scanner The difference between these two option is that when K Panel Only 95 is selected all 95 black or higher bitmapped image pixels will be printed using only the Ribbon s resin black K panel Note When the K Panel Only 99 is selected all 99 black or higher bitmapped image pixels will be printed using only the resin black K panel These options are useful if for example y...

Page 66: ...ard Printer Service Manual Rev 4 0 66 Selecting the Print Edge to Edge option Use this option for Edge to Edge type printing Step Procedure 1 Select this option to adjust the maximum printable area on a card which results in printed cards with virtually no border ...

Page 67: ...ev 4 0 67 Selecting the Rotate 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip ...

Page 68: ...s setting to designate the side or sides of the card for the image to print on Note 1 Print a full color ID format on the front of the card and monochrome text or bar codes on the back by creating the full color front side of the card on page 1 of the document and the monochrome backside on page 2 Note The Printer Driver always places the odd numbered pages on the front side of the card and the ev...

Page 69: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 69 Selecting the Overlay option continued ...

Page 70: ...ncoding Module installed Note This section describes these options and the Printer s Magnetic Encoding process Step Procedure 1 Select the Magnetic Encoding Options to change the encoding mode coercivity setting or to modify the ISO Standards for Tracks 1 2 and 3 Note By default the Printer Driver is set to encode according to ISO Standards onto high coercivity Magnetic Stripes Continued on the ne...

Page 71: ...e 1 Select the ISO option provides encoding capability for either high or low coercivity cards on Tracks 1 2 and 3 Note The ISO option is the industry s most standard mode of Magnetic Encoding OR Select the JIS II mode provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan When the JIS II mode is selected only Track 2 will be encoded Note No encoding customization...

Page 72: ...ach Track independently of the other two Specify which of the three Tracks to customize by selecting one of the three Track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected Track Note 2 For most applications the default settings for these options do not need to be changed Step Procedure 1 Properly a...

Page 73: ...ng Density Bits per Inch used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 210 BPI Track 2 75 BPI and Track 3 210 BPI Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI ...

Page 74: ...eneration Mode used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 EVEN Track 2 EVEN and Track 3 EVEN Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity ...

Page 75: ...ed to encode the magnetic data on the currently selected Track Note This character size includes the parity bit if enabled Note The default ISO Standard selections for this option are Track 1 7 BPC Track 2 5 BPC and Track 3 5 BPC Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 BPI to change the bits per character to 7 BPC OR Select 8 BPI to change the bits per ...

Page 76: ...r Data Parity used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 ODD Track 2 ODD and Track 3 ODD Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity ...

Page 77: ...ta on the currently selected Track This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the Track Note The default ISO Standard selections for this option are Track 1 SPACE Track 2 ZERO and Track 3 ZERO Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select Z...

Page 78: ...ion Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers that may not be able to read the right hand side of the card Step Procedure 1 Select the Shift Data Left option to apply to all Tracks ...

Page 79: ...ding settings Step Procedure 1 Select this option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note This option is selecTable for both ISO and JIS II encoding modes If this option is selected any verify errors will cause the Printer to signal an error condition If this option is not selected the verify pass will not be executed ...

Page 80: ...hich encodes onto Tracks in accordance with an ISO 7811 2 Magnetic Stripe Refer to the diagram below for Track locations Note All standard Card Printers are capable of printing onto oversized cards however a special version of the Printer is required to encode the Magnetic Stripe of oversized cards TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 81: ...y added to the string of Track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic Track data Entering Track Information Note If these characters are not added to the Track data the text intended for the magnetic Track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom Track ...

Page 82: ...d Separator Valid Characters Maximum Number of Characters Track 1 0 9 A Z Punct ASCII 32 95 See the Table below 78 Track 2 0 9 ASCII 48 63 See the Table below 39 Track 3 0 9 ASCII 48 63 See the Table below 106 Reviewing the Track Data Note Review this Table which displays how Track Data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sen...

Page 83: ...Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 84: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 84 Selecting Smart Clipping Rectangle ...

Page 85: ... capabilities of the Printer and still allow the Printer to encode cards Step Procedure 1 Select this option To encode or re encode preprinted cards without wasting additional time effort or printing supplies To ensure that all encoding instructions will be sent according to how they are configured within the software even though all print data will not be sent to the Printer ...

Page 86: ... Persona C10 M10 ID Card Printer Service Manual Rev 4 0 86 Selecting the Calibration window Use this option to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings ...

Page 87: ...mage Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The outline around the illustration will always remain in the sam...

Page 88: ... the rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the card output side of the Printer if a positive number is entered Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustm...

Page 89: ...d Step Procedure 1 When the print job is finished the system resources will again be released and devoted to the normal function of the on screen applications 2 Depending upon the processing speed and brand of the computer you may or may not need to select this option when printing 3 For most computers with a non ECP compatible parallel port selecting this option will enhance the speed of the rast...

Page 90: ...ngs are correct for the card design b Remember to select the proper card size and Ribbon type and if applicable to verify that the proper magnetic encoding settings are selected c After you have properly configured the Driver select the Print button from the application s Print screen 3 The Printer s RIP raster image processing begins Note The image processing time will vary depending upon the com...

Page 91: ...s device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all e...

Page 92: ...hecks for proper operation of the printer The procedure described below is an alternative to method found in the User s Manual A sample of the self test print is shown below Step Procedure 1 Unplug the power cord from the rear panel 2 Install a full color ribbon and cards in the Card Printer 3 Press and hold the on line button plug the power cord back into the rear panel connection while holding d...

Page 93: ...a new printhead is installed it may need to be adjusted Follow the steps below to perform this minor adjustment When the Printhead Harness is replaced along with the power and data cables for the printhead the Board Assembly Ribbon Sensor and Headlift Sensor Switch are also terminated in the Upper Imaging Assembly To calibrate the Ribbon Sensor see Calibrate the Ribbon Sensor Note Do not over tigh...

Page 94: ...ntric cam will make one complete rotation 360 counterclockwise it should come to rest with the fattest portion of the cam face down pushing the Cam Lift Plate to its lowest position The lifter arm of the Headlift Switch should be depressed opening the contacts of the Headlift Switch It should be an open contact when depressed with the arm released the contacts will close The Headlift Switch could ...

Page 95: ...e very minute be sure to turn the adjustment screws only the amount suggested Caution No 2 This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board an...

Page 96: ...osen the two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn clockwise if the entire card is faded Turn each screw the same amount If one side of the card is faded turn the adjustment screw on that side of the card 1 8 turn clockwise 5 Tighten the screws loosened in s...

Page 97: ...on deflector on the Printhead may be too low Step Procedure 1 Open the Top Cover 2 Loosen the two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn clockwise Turn each screw the same amount 5 Tighten the screws loosened in step 2 Do not overtighten them 6 Close the Top ...

Page 98: ...e two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn counterclockwise if the entire card has arcs Turn each screw the same amount If one side of the card has arcs turn the adjustment screw on that side of the card 1 8 turn counterclockwise 5 Tighten the screws loosen...

Page 99: ...ntact FARGO Technical Support for a firmware update at 952 941 0050 or FAX 952 941 1852 Note Be sure to record the total number of passes the printer has made to date This is necessary for warranty purposes in order to accurately count the total number of passes made by each new printhead To have the printer report the total number of passes made to date press and hold the on line button for 12 se...

Page 100: ... or c when too many color panels are passed without being used Tools Needed 1 Small standard screwdriver 1 Full color ribbon 1 Dark colored note pad or similar object Note The Ribbon Sensor array can be affected by exposure to direct light To ensure proper operation the Top Cover should be kept closed during normal operation As it is necessary to have the Top Cover open during the calibration proc...

Page 101: ... top switch is number one 5 Use the tip of the standard screwdriver to click switch number 1 towards the rear of the printer this turns the switch on 6 Locate the Lid Switch at the top and middle of the printer just to the rear of the Printhead Assembly 7 Use a piece of clear tape to secure the Lid Switch down 8 Disconnect all cables from the back of the printer 9 Place the note pad over the Print...

Page 102: ... screw beyond these stops Once both LEDs are OFF the ribbon sensor calibration is completed Then follow these steps Step Procedure 1 Remove the POWER cable the tape from over the Lid Switch and the note pad 2 Return Switch number one to the OFF position move it towards the front of the printer 3 Replace the ribbon if necessary 4 Close the Top Lid 5 Apply power when ready ...

Page 103: ...m the top 2 Install a full color ribbon in the printer 3 Run a self test print 4 Measure the width of the colored bars at each end of the self test print The width of each bar should be close to equal 5 Adjust RP3 counterclockwise in 1 8 turn increments if the green bar on the leading edge appears thinner If the red bar on the trailing edge appears thinner adjust RP3 clockwise in 1 8 turn incremen...

Page 104: ...t between the pinion gear and the idler gear is controlled by the positioning of the Stepper Motor Continue to step 2 if alignment is needed 2 Loosen the mounting screws that secure the Stepper Motor to the chassis 3 Adjust the Stepper Motor so the the pinion gear rests into the teeth of the idler gear 4 Tighten the mounting screws 5 Turn the idler gear by hand it should turn with relative ease Th...

Page 105: ... to what occurs when the wrong Ribbon Type is selected in the Printer Driver Make sure the Ribbon Type selected in the Printer Driver matches the ribbon installed in the printer Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all establishe...

Page 106: ... enough to accommodate this procedure Keep the bottom side of the power board from touching any bare metal of the printer s chassis Use a piece of masking tape against the edge of the baseplate if necessary 7 Attach the printer Desktop Transformer to a switched power strip turn the power strip off 8 Attach the Desk Top Transformer output cable to the printer See related Safety Messages 9 Locate th...

Page 107: ...sing at the Ribbon ID Sensor Board This process requires moderate to high level coordination and dexterity Patience and concentration are key 16 Place the tip of the exacto blade at the forward side towards the ribbon hub of the magnetic cylinder slide it towards the front of the printer The amount of movement needed is very small half the thickness of the exacto blade 17 Remove the knife from the...

Page 108: ...ts protocol and signal specifications for the parallel data input port Centronics type Parallel Interface The Centronics type parallel interface is the most widely used Printer interface due to its simplicity speed and standardization throughout the PC industry The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilit...

Page 109: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 109 Centronics type Parallel Interface continued Wire Diagram of DB36P and DB25P ...

Page 110: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 110 Centronics type Parallel Interface continued ...

Page 111: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 111 Centronics type Parallel Interface continued ...

Page 112: ...ostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electro...

Page 113: ...s section guides you through replacement of key components of the card printer It includes disassembly part removal replacement and installation Be sure to reverse the disassembly steps to reassemble the card printer A complete listing for each part is found below part number part description quantity needed drawing reference number page number and TTR Time to Repair ...

Page 114: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 114 Reviewing the Drawing Index ...

Page 115: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 115 Reviewing the Print Circuit Board Cable Connector Locations ...

Page 116: ...nd at the rear of the printer and remove the top two corner Screws 130971 loosen the bottom two corner Screws 130971 3 Raise the Rear Pivot Cover and open the Upper Imaging Assembly 4 Remove the top two mid section Screws 130971 see drawing 830168 5 Close the Upper Imaging Assembly 6 Loosen the Screw 130971 by the Card Hopper and the Screw 130971 by the Card Exit Ramp see drawing 830168 7 Grasp th...

Page 117: ...r cord from the printer 2 Raise the Rear Pivot Cover and open the Upper Imaging Assembly 3 Loosen the top two corner Screws 130987 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the Screw 130987 by the Card Hopper and the Screw 130987 by the Card Exit Ramp 6 Lift the front cover just enough so the top screws come away from the printer chassis 7 Lay th...

Page 118: ...ard Power drawing 830179 3 Lift up on the Backplate guide the Power Circuit Board over the lip of the printer baseplate 4 Place a small piece of tape on each cable write the cable connection location on that tape 5 Remove all of the cables from the Circuit Boards 6 Remove the two Screws 130971 that secure the Print Circuit Board to the two Standoff Screws 140047 7 Use the thumb and index fingers o...

Page 119: ...all piece of tape on each cable write the cable connection location on that tape 5 Remove all of the cables from the Circuit Boards 6 Remove the two Screws 130971 that secure the Print Circuit Board to the two Standoff Screws 140047 7 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 8 Take the two Screws 130971 screws from the heat...

Page 120: ...r 2 Raise the Rear Pivot Cover 3 Lift the Head Latch Lever and raise the Upper Imaging Assembly 4 Unscrew the two Thumb Screws 130887 5 Remove the Head Cover Plate 820253 6 Raise the tip of Head Spring 810214 about inch above the Printhead Assembly 820199 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect the two cables f...

Page 121: ...embly 4 Unscrew the two Thumb Screws 130887 5 Remove the Head Cover Plate 820253 6 Raise the tip of the Head Spring 810214 about inch above the Printhead Assembly 820199 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect the two cables from the printhead Make a note as to how the cables are oriented for installing the rep...

Page 122: ...aches the Head Harness Assembly to the Back Plate Print Assembly Sideplate 830303 16 Remove the Rear Pivot Cover 17 Refer to drawing 8301XX to remove the Screw 130971 Screw 130939 Washer 130949 and Cable Clamp 140013 from the Power Circuit Board Power drawing 830179 18 Lift up on the Backplate guide the Power Circuit Board over the lip of the printer baseplate 19 Locate the cable connections 20 Pl...

Page 123: ...e procedure Sub assembly of the Printhead Harness Assembly 830162 00 Refer To Drawing 830119 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Raise the Rear Pivot Cover 3 Take the two Screws 130990 from the Fan Guard 150312 lift the fan out of the printer 4 Remove the two Screws 130971 that secure the Shield Sensor 810303 to the Sensor Mount Bracket 810221 5 Take the Rib...

Page 124: ... power cord from the printer 2 Lift the Head Latch Lever 830312 drawing 830119 XX and raise the Upper Imaging Assembly 3 Locate the Cleaning Roller Assembly in the Card Feed Path beneath the Lower Ribbon Sensor Assembly drawing 830126 The Cleaning Roller Assembly is held in place by two magnetic catches 130200 drawing 830131 4 Grasp the front corner of the Cleaning Roller Assembly and lift it from...

Page 125: ...bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing SK1741 TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take the Front Cover Assembly 3 Remove the Screw that secures the Front Panel Board Assembly 830164 to the Front Cover SK1741 4 Lay the Front Cover face down 5 Lift and remove the Front Panel Board Assembly from the Fr...

Page 126: ...resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis without the removing wire conne...

Page 127: ...roceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the two Screws 130938 from the Headlift Motor Assembly Note The Headlift Motor Assembly is connected to the Headlift Motor Spacer and the Headlift Gear they will be loose once the Headlift Motor Assembly is removed 3 Disconnect the cable connection from J15 on the...

Page 128: ...uch as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the three Screws 130938 from the Card Feed Assembly 3 Slide the Ret...

Page 129: ...opriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the three Screws 130938 from the...

Page 130: ... the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the power c...

Page 131: ... near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the po...

Page 132: ...ap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove two Screws 130938 from the Stepper Motor Assembly that secures the assembly to the pri...

Page 133: ... with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take the Front Cover off 3 Remove the Retaining Ring 140009 Use a replacement Retaining Ring when installing the new Ribbon ID Sensor Board Assembly 4 Extract the Right Ribbon Hub 763345 and the Clutch Spacer 760386 off of the Hub Linkage Assembly ...

Page 134: ...Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Sub assembly of 830126 Item 13 Refer To Drawing 830118 XX TTR 15 minutes Step Procedure 1...

Page 135: ...nstalling it 7 Take off the Washer Spring 130951 Be sure to note that the wave of the spring faces the Platen Card Drive Gear Remember this when reinstalling it 8 Stand at the rear of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft 9 Remove the Right Roller Gear 760400 Be sure to note that the flat part on the gear hub faces away from the Sideplate Remember this ...

Page 136: ...talling it 6 Remove the Washer Spring 130951 Be sure to note that the wave of the spring faces the Transport Roller Gear Remember this when reinstalling it 7 Stand at the rear of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft this is necessary for the removal of the Idler Gear 8 Take the Right Roller Gear from the printer Be sure to note that the flat area on th...

Page 137: ...ransport Roller Gear Be sure to note that the wide part of the gear hub faces the Sideplate Remember this when reinstalling it 6 Remove the Washer Spring 130951 Be sure to note that the wave of the spring faces out Remember this when reinstalling it 7 Stand at the rear of the Chassis Assembly remove the Ribbon Drive Assembly 8 Remove the Retaining Ring 140062 from the Card Input Roller Shaft 9 Rem...

Page 138: ... the Retaining Ring 140062 from the Card Feed Roller Shaft 5 Remove the Drive Roller Bearing 760343 from the front Sideplate 6 Stand at the rear of the Chassis Assembly remove the Retainer Clip 130950 from the Card Feed Roller Shaft Refer to Drawing 830117 XX 7 Slide the Card Feed Roller forward away from the rear Sideplate Note The Card Feed Shaft Gear and Drive Roller Bearing are attached at the...

Page 139: ...imum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing SK1707 TTR 10 minutes Step Procedure 1 Unplug the power cord form the printer 2 Turn the printer upside down 3 Remove the two Screws attached to the Bottom Access Plate Refer to Drawing 830171 4 Take out the two Screws that secure the Magnetic Head in place 5 Mo...

Page 140: ...opening to the baseplate area 3 Connect the cable connector at J18 on the Print Circuit Board 4 Attach the Print Circuit Board to the baseplate 5 Replace the Rear Pivot Cover 6 Turn the printer upside down 7 Position the two Magnetic Head Spacers if using 30 mil thick cards they can be removed for 10 mil thick cards 8 Remove the plastic cover from the Magnetic Head Assembly 9 Position the Magnetic...

Page 141: ...ctrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Elec...

Page 142: ...7 Maintenance and Cleaning continued The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Use the illustration below to locate the items discussed within this section ...

Page 143: ...g the Printer s drive Roller and general inside area Step Procedure 1 Unplug the Printer s main power cord before performing any type of maintenance procedure unless otherwise indicated Also never use a sharp tool or a metal object of any kind to clean the Printhead You will damage the Printhead 2 Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it ...

Page 144: ...ing up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open 3 If you observe dust and or other particles laying on the top surface of the Ribbon manually roll it up into the take up roll Occasionally dust may settle on the top surface of the Ribbon and cause print quality problems 4 Use a Printhead Cleaning Pen from the Printer Cleaning Kit or a soft lint fr...

Page 145: ...ng upward Note The Cover will tilt open from front to back _ 2 Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open 3 Use a soft lint free cloth slightly moistened with acetone to wipe off the surface of the Printhead Be extremely careful not to use too much acetone It must not be allowed to drip into the Prin...

Page 146: ...use voids on the printed image Periodically use the following procedure to remove dust and other foreign particles 2 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back 3 Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing compl...

Page 147: ...will hear the Feed Rollers begin to turn 5 While holding down the On Cancel button insert the Cleaning Card into the Card Input Hopper and manually push it into the Printer until you feel the Printer s middle Feed Roller grab and begin feeding the card When inserting the cleaning card be sure that the shortest non adhesive end of the Cleaning Card enters the Printer first and that the side of the ...

Page 148: ...ntly grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back 2 a Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon and locate the Drive Roller 4 a Use a Cleaning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moist...

Page 149: ...tly pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon 4 Locate the assembly labeled Cleaning Roller 5 a Reach down and grasp the end of the Cleaning Roller Assembly which is closest to the front of the Printer b Lift this end first and gently maneuver the assembly out of the Printer 6 a Once the Cleaning Roller Assembly is...

Page 150: ...ith a specific packing procedure for the C10 M10 Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Pack the Printer in the original carton and packing materials 4 Be sure to enclose any necessary paperwork test cards etc ...

Page 151: ...Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis to the correct pin on each connector See the Sensor Location and Voltages table on the next page b Block a Slot Sensor with a card c Cover a reflective Sensor with a card Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostic...

Page 152: ...p Procedure 1 Read the suggested Sections of the service manual in order to troubleshoot a C10 M10 Card Printer As needed contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech_support asp 2 Position a phone near the Printer and Compu...

Page 153: ... C10 M10 ID Card Printer Service Manual Rev 4 0 153 Section 11 Reviewing C10 and M10 Spare Parts List C10 and M10 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services ...

Page 154: ...ype of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Print...

Page 155: ...siding in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 sh...

Page 156: ...hat are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting...

Page 157: ...ly used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually throug...

Page 158: ...ss through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other o...

Page 159: ...nce any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a c...

Page 160: ...el to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command ...

Page 161: ...a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 micro inches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to ca...

Page 162: ...etter color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Langu...

Page 163: ...rred from the ribbon by the printhead The film is then transferred to the card surface by the hot Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single Track is as wide as ISO Tracks 1 and 2 comb...

Page 164: ... ribbon and film LoCo Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic Stripe An area of the card with an applied or impregnated ferrous...

Page 165: ... who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of Magnetic Encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The i...

Page 166: ... to speed transfer rate Parallel Port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the sur...

Page 167: ... thick polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A...

Page 168: ...xPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A s...

Page 169: ...The three primary colors of the luminance or additive model Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar...

Page 170: ...on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line Memory Module An array of memory chips attached to a printed circuit board that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a pers...

Page 171: ... than continuously String A sequence of characters that form a line of data Surface mount A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is...

Page 172: ...h hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain th...

Page 173: ...ritten to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension Write Direct to Port UI function for specific older operating systems where it is necessary to bypass the layers of the operating system in order to connect directly to the Printer port Do not ...

Page 174: ... are printed Yellow Y Magenta M Cyan C Black K Black K the second K is for backside black only printing YMCKO The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Overlay O YMCKOK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O...

Page 175: ...ter Parity 76 Character Size option 75 Cleaning Roller 156 Coercivity 156 Color matching 156 Color Matching 55 Color Matching options 58 Color Matching software 58 Compressed air 156 Contrast 156 Contrast Gamma printed image 60 Control panel 156 CR 100 157 CR 79 157 CR 80 157 CR 90 157 Cursor 157 customized ID software applications 81 D Darkness 157 DB 9 157 DC Direct Current 157 DC Motor 157 Defa...

Page 176: ...1 Gray Scale 161 H Halftoning 161 Hard Drive 162 Hardware 162 HDP High Definition Printing 162 Head 162 Heat Seal 162 Heat sink 162 HiCo High Coercivity 162 high coercivity 72 Horizontal adjustment 88 HTML HyperText Markup Language 162 HTTP HyperText Transfer Protocol 162 I IC Integrated Circuit 162 icon for printed card 53 ID Identification 162 IEEE 1284 Institute of Electrical and Electronics En...

Page 177: ... Picture Controls tab 61 62 Pinch Roller 167 Pixel 167 Platen 167 PolyGuard Overlaminate 167 Port 167 Portrait 167 Portrait Landscape or Rotate 180 Degrees 87 Potentiometer 167 Print Drive Stepper 151 Print Driver 167 Print Edge to Edge 66 Print Job 167 Print Server 167 printed image diagram 88 Printer s memory 86 Printhead 168 PRO LX Ribbon Cards 8 Prox Card Encoder 168 PVC 168 Q Queue 168 R RAM ...

Page 178: ...Stepper Motor 171 String 171 Surface mount 171 Switch box 171 T TAC 171 Temp file 171 Test Print button 89 Test print 172 Thermistor 172 Thermocouple 172 Through hole 172 Timeout 172 TOF Top of Form 172 Track 172 Track Data Note 82 Track number 1 2 or 3 81 Tracks 1 2 and 3 72 82 troubleshoot the Printer 152 Troubleshooting 172 TrueType TT 172 U UltraCard 172 UltraCard III 172 Update 173 UPS Un int...

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