8
TROUBLESHOOTING
Problem
Cause
Solution
The appliance is
not working
Appliance not plugged in
Wall outlet not energized
Boil-dry function activated
Damaged electrical
contacts on the kettle /
base unit
Insert the plug into the wall outlet
Check fuses and circuit breaker
Disconnect the appliance from
the wall outlet and allow it to cool
down
Disconnect the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The appliance is
working but the
power indicator
does not light up
Damaged power indicator
Disconnect the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The power
indicator lights up
but the appliance
does not heat up
Malfunctioning appliance
Disconnect the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The appliance
heats up but the
on/off switch is in
the off position
Malfunctioning
on/off switch
Disconnect the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The lid cannot be
opened
Damaged lid / hinging
system
Expanded lid
Empty remaining water and contact
qualified personnel to check and
repair the appliance
Let the appliance cool down before
attempting to open it again
The appliance
produces an odor
Residues from the
production process are
eliminated during first use
Malfunctioning appliance
Boil and discard fresh water at
least twice before boiling water for
consumption. Allow the appliance
to cool down between each boiling
cycle
Disconnect the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
If additional assistance is needed, please contact our Customer Assistance at
1-855-451-2897 (US).
TECHNICAL DATA
Rated voltage:
120V ~ 60Hz
Rated power input: 1500W
Rated current:
12.5A
Capacity:
Min. 0.5L (17oz)
Max. 1.7L (57oz)
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Summary of Contents for 550243
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