Field
Content
announcement.
•
AgentComplete: An agent completed a call by
picking the call up from the queue, listening to the
announcement and some time later terminating the
call either by going on hook, or by transferring the
call.
Member status
When enabled, the following queue events are recorder in
the queue log file (/var/log/asterisk/queue_log):
•
QueueMemberStatus: The status of the extension.
This status is used to determine whether to ring the
extension as part of the queue strategy. Status
values reported include: unknown, not in use, in use,
busy, invalid, unavailable, ringing, ringing while in
use and on hold.
Skip busy agents
When enabled, extensions with multiple lines and call
waiting enabled will be viewed as busy if the user is on a
call, and attempt to ring the next extension in the ring
strategy.
Queue weight
Allows a weight (priority) to be associated with this queue.
When agents are logged into more than one queue, calls
waiting in the higher priority queue will be placed with these
agents first.
Autofill
If enabled, and if the ring strategy allows, this will cause one
call to be sent to each available agent, in parallel. It is thus
possible that an agent may not accept the call and the call
be placed back in the queue. One the whole though this
should improve call queue through-put.
If disables, all calls are on hold in the queue and only the
top call is allocated using the ring strategy. Once allocated,
the next call is allocated, etc. I.e. agents are potentially
more idle.
Agent Regex filter
Provides an optional regex expression that will be applied
against the agent callback number. If the callback number
does not pass the regex filter then it will be treated as
invalid. This can be used to restrict agents to extensions
within a range, not allow callbacks to include keys like *, or
any other use that may be appropriate. An example input
might be:
^([2-4][0-9]{3})$
This would restrict agents to extensions 2000-4999. Or
^([0-9]+)$ would allow any number of any length, but restrict
the * key.
