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Ceiling Fan Warranty.
You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will
be accepted unless proof of date of purchase is available at the time of making the warranty
claim.
Ceiling Fan Warranty Period.
The ceiling fan itself, excluding accessories such as the Remote Control Transmitter and
Receiver, is covered by a 10 year warranty. During this period, Fantasia Distribution Ltd will, at
its discretion, repair or replace defective product. During this 10 years, the owner is responsible
for labour costs incurred in removing and re-installing the fan, and for transport costs to
Fantasia Distribution Ltd’s repair centre. Return freight will be paid by Fantasia Distribution Ltd.
The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is
specifically excluded, and it is the responsibility of the owner to provide such equipment and
have it safely installed and operated
.
Remote Control Warranty Period.
Fantasia Distribution Ltd’s Remote Control Receivers and Transmitters (Handsets) are covered
by a 2 year repair or replacement warranty
Balance of Warranty on Repaired or Replaced Products.
Any replaced or repaired product is covered only by the balance of the warranty remaining on
the original article
.
Transfer of Warranty.
If the dwelling where the fan or remote control is installed changes hands, the balance of the
warranty passes to the new owner, providing the original bill of sale for the product is retained
by the new owner.
Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another
during the warranty period. The warranty is voided in total if the product is sold as second hand
goods.
The following is NOT covered by warranty.
1.
Any damage incurred after delivery to the owner that is not caused by a fault in the products
materials or workmanship; damage from lightning or power surges; incorrect installation;
damage due to incorrect installation; water damage of any kind; installation or use outdoors;
damage arising from connection to or use with alternative power systems (e.g. inverters,
solar, etc.).
2.
Ceiling fans not installed by a qualified electrician.
3.
Repair of a ceiling fan used incorrectly, accidentally damaged, modified in any way or not
serviced in accordance with the maintenance instructions.
4.
The cost of transporting and insuring the ceiling fan between the nearest Fantasia
Distribution Ltd agents' service depot and its normal location.
These costs must be met by the purchaser
5.
Subject to any statutory provisions to the contrary, claims for damage to furniture, carpet,
walls, ceilings, foundations or any other consequential loss either directly or indirectly
resulting from a faulty ceiling fan.
6.
Orion Ceiling Fans not purchased and installed in Mainland UK.
7.
A service fee will be charged where; there is nothing wrong with the ceiling fan or; the
defective operation of the ceiling fan is due to failure of electricity or; the installation is not in
accordance with Fantasia Distribution Ltd instructions and/or applicable local regulations or;
the defects have been caused by incorrect application or abuse of the ceiling fan or; the
damage has been caused by unauthorised persons attempting to repair the fan.
