Service
Troubleshooting Guide
During use, the air massage
stops when the footrest is
moved up or down.
The air massage will stop when the
footrest is moved up or down to
ensure safety. The air massage will
start operating again when the
footrest stops moving.
The chair will not operate.
Is it broken?
●
Only qualified service
technicians should repair
the massage chair.
Automatic massage points
detected unsuccessfully.
The external panel on the
remote control came off.
If you try to open the external panel
too far, the panel may come off in
order to prevent it from being
damaged. Please re-attach it to the
remote control.
The recliner moved in the
opposite direction from
what was chosen.
You may be pushing both of the
reclining buttons together at the
same time. Please release the
button(s) and try again.
How do I move the chair
when cleaning the room or
changing rooms?
The chair stops during use.
Press the main power switch on the
side of the backrest and turn it on
again after about 5 seconds.
1
）
If the chair recovers, continue use.
2
）
If the chair does not restart, stop
use, disconnect the power plug,
and contact the vendor.
The rollers have moved to
the upper position.
The rollers stop halfway.
The rollers may have been strained
due to excessive force. Slow down
the speed or try to lightly lift your
body.
This is the result
of alternate tap-
ping and is nor-
mal.
How can I increase the
level of stimulation?
Recline the backrest further, sit
back deeply in the seat, and try to
lean back into the chair.
How can I decrease the
level of stimulation?
Raise the backrest position. If it is
still too strong, apply a towel to the
area being massaged.
This is because the height of the
person using the chair may be
different from the standard height
used for calculating the operation
time. This time discrepancy is not a
malfunction.
The message "Reset main
power switch" is shown on
the liquid crystal display.
The main power switch is located
on the side of the backrest and turn
it on again after about 5 seconds.
1
）
If the chair recovers, continue use.
2
）
If the same message is displayed
again, stop using the chair,
disconnect the power plug, and
contact the vendor.
There is noise during operation,
should use be continued?
The following sounds do not indicate
any trouble or malfunction. They may
occur during normal operation.
●
Rattling during kneading or tapping.
●
A sound (creak) due to rubbing
between the rollers and fabric in the
kneading operation.
●
Whirring sound from the air pump.
●
Whirring sound from the vibration
function.
●
When the backrest has been fully
reclined, the pump for operating the
footrest is working (a whirring
sound is heard).
●
Whirring sound when reclining.
Troubleshooting Guide
Service
Warning
Do not move the chair
while someone is in it.
→
Accident or injury
could result if the
chair tips over.
Prohibited
Please try the following operations:
1)Is the power plug securely
connected to a wall outlet?
2)Is the main power switch (on the
side of the backrest) turned on
completely?
When the massage finishes
operating as programmed by the
auto timer, the rollers move to the
upper position automatically to
prevent interfering with the body. To
continue the massage, press the
power button on the remote control
again.
Keep your body at the deepest position
in the chair and keep your head on the
headrest.
The Automatic Massage Points
Detection System will not function if the
Manual Selection Mode is in operation.
You can adjust the width and vertical
positions of the rollers using the
buttons while the rollers are operating.
There are casters on the chair. Turn off
the main power switch with the backrest
in the raised position, disconnect the
power plug from the socket, lift the front
part of the chair as shown in the figure
and move it using the casters.
In the preset program, the
actual operation time differs
from that shown on the
display of the remote control.
Please refer to the following Q&As
for checking your chair before
calling for service. If this does not
solve the problem, stop using the
chair immediately and disconnect
the power plug. Then consult the
vendor.
The right and left rollers are
not positioned
horizontally.
Maximum approx.
0.6 inches
Maximum approx.0.6 inches
The chair is under warranty for three
years from the date of purchase. A
warranty card is provided with each
chair. Keep this card in a safe place
since it is required for repair during the
warranty period.
Regular inspections are essential for maintaining the Inada Chair performance.
●
The chair does not start with the main power switch on.
●
The power cable has been cracked or scratched.
●
The power cable or plug becomes abnormally hot.
●
The chair produces a burnt smell, abnormal sound or vibration.
●
The auto timer function does not work in some cases.
●
The fabric is torn where it comes into contact with the rollers or air
cells.
●
Other failures.
◆
After about five years of use, a professional inspection should be performed even if there are no symptoms or problems.
For inspection fees, contact the
vendor
.
Possible symptoms
Service
Safety inspections for Inada Chair
1.Warranty
Before requesting service, be sure to read the Troubleshooting section on Page
21 in this manual. If this does not resolve your problem, call the vendor for
assistance. The following information should be given to the vendor when
requesting service.
1. Your name, address, and phone number
2. Product name and model number (see the back page of this manual)
3. Serial No. (see the Serial No. label on the back cover of the chair)
4. Date of purchase
5. Trouble status
6. Proof of purchase
●
If the warranty is valid:
Show the vendor the warranty card.
A service charge may apply, subject to the nature of the trouble and/or repair
according to the terms of the warranty. See the warranty for full details.
●
If the warranty has expired:
Consult the vendor.
If the product can be repaired, the vendor will give you an estimate of the cost
to repair the product.
●
Replacement parts stock:
We will stock service-intended functional parts (except fabric) of this product
for at least six years after terminating the production of this model. Functional
parts refer to those necessary for maintaining the intended performance of the
product.
●
For more information on service:
Contact the vendor.
2.When requesting service
■
If you see any of the symptoms or problems
shown on the left, stop using the chair,
disconnect the power plug, and consult the
vendor to repair the product.
Summary of Contents for HCP-i2A
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