Famag IM-10S, User Manual

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11.0 Warranty
FA.M.A.G. Ltd. guarantees the machines of their own construction for three years for personal (non-commercial) users,
and one year for commercial and institutional users (including any commercial or institutional use conducted within a
home).
The WARRANTY consists of the undertaking by the company to repair or replace for free mechanical parts, during the
limited warranty period, that have manufacturing defects.
Wear-parts are not covered by the warranty; excluded wear parts include, but are not limited to, belts, chains, pulleys
and sprockets. Also excluded is damage caused to any parts by failure to perform proper maintenance of the mixer as
described in the User Manual, consisting of both this document and all resources in the Famag Use Video Library online
at www.pleasanthillgrain.com .
Warranty repairs may be made exclusively by Pleasant Hill Grain, or by another party only by written authorization from Pleasant Hill
Grain. The warranty excludes shipping charges to and from the authorized service center.
Warranty is voided in the event of damage done by any improper service of a machine. The warranty is void in the
event of failures due to the operator's carelessness, negligence or misuse.
At the sole discretion of FA.M.A.G. Ltd. or their authorized service provider, full refund of the purchase price of the
product shall be deemed to be full remedy for any and all warranty claims.
F.A.M.A.G. is not responsible for tampered machines or for accidents caused by improvised use of the mixer. For any
dispute the jurisdiction is in Barcelona P.G. (ME).
12.0 Service
Factory authorized service for Famag mixers is provided in the U.S. by Pleasant Hill Grain.
Before sending any machine for service, please call or email first.
Shipping address:
Pleasant Hill Grain
210 South 1 st Street
Hampton, NE 68843-0007
Phone: 402-725-3829
All shipping costs are the responsibility of the machine owner. Please note that provision of sufficient shipping insurance
is also the responsibility of the machine owner, and that carriers will not pay for damages they deem to have occurred
due to lack of proper packaging, including lack of proper void fill that is sufficient in quantity and quality for the size,
weight, and durability of the item.
Packaging for Shipment
Proper packaging requires at least 2” of void fill material on every side of the mixer. Void fill material must be of a type
that will absorb impacts without developing compaction, which renders the fill useless against additional impacts.
Crumpled paper of any type compacts rapidly and is not a sufficient void fill material for a machine as heavy as a
Famag mixer.
When packing a mixer for shipping, special care must be given to protect the speed control knob and the on/off switch
from damage. Use firm void fill sheets that will reliably prevent that side of the mixer from ever contacting the box wall.
Owners are strongly encouraged to retain the Famag mixer carton and all internal void fill materials, in case you need to
ship your mixer for any reason in the future. Fatigued void fill materials must be replaced, not reused.
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