10.0 Technical Support
In the event your SSG Series UPS requires service or should any other technical
support be required, write, call, fax or email Falcon Service.
Falcon Electric Inc.
5106 Azusa Canyon Road
Irwindale, CA. 91706
Service 800.842.6940
Voice 626.962.7770
Fax 626.962.7720
Email: [email protected]
WWW.FALCONUPS.COM
Please have your UPS model, serial number and date of purchase on hand prior
to your call. This information is located on the identification label on the rear panel
of the UPS. This information is essential in retrieving your unit’s historical records.
Should our service department determine service is required, you will be given a
Return Material Authorization number (RMA) along with return shipping
instructions.
The RMA number issued must appear on the outside of the shipping carton. The
original shipping container must be used when returning any SSG Series product.
Failure to use the original shipping container and packing materials will likely
result in the unit being received by Falcon with shipping damage.
Falcon
®
Electric will not assume any responsibility for shipping damage
. In
the event shipping damage is found, you will be notified of the damage and be
instructed to file a claim with the freight carrier. You will be billed for all required
repairs due to the shipping damage. You must submit a copy of our repair invoice
to the carrier for reimbursement.
All units must be returned prepaid. The address and shipping instructions will be
given to you at the time the RMA is issued.
Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
800.842.6940
FALCON Web Support
Product data sheets, specifications and owner’s manuals are available in Adobe
®
Acrobat .PDF format on our corporate website at:
WWW.FALCONUPS.COM
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