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IMPORTANT INFORMATION
Warranty Policy Shortlist
Warranty does not cover :-
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Correcting faults caused by incorrect installation of a product.
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Where an engineer cannot gain access to a site or a product.
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Repeat commission visits.
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Replacement of any parts where damage has been caused by misuse.
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Engineer waiting time will be chargeable.
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Routine maintenance and cleaning.
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Gas conversions i.e. Natural to Propane gas.
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Descaling of water products and cleaning of water sensors where softeners/ conditioners are not fitted,
or are fitted and not maintained.
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Blocked drains
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Independent steam generation systems.
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Gas, water and electrical supply external to unit.
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Light bulbs
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Re-installing vacuum in kettle jackets.
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Replacement of grill burner ceramics when damage has been clearly caused by misuse.
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Where an engineer finds no fault with a product that has been reported faulty.
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Re-setting or adjustment of thermostats when unit is operating to specification.
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Cleaning and unblocking of fryer filter systems due to customer misuse.
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Lubrication and adjustment of door catches.
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Cleaning and Maintenance
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Cleaning of burner jets
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Poor combustion caused by lack of cleaning
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Lubrication of moving parts
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Lubrication of gas cocks
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Cleaning/adjustment of pilots
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Correction of gas pressure to appliance.
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Renewing of electric cable ends.
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Replacement of fuses
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Corrosion caused by use of chemical cleaners
