Falcon DOMINATOR PLUS E3830, Design, Installation And Servicing Instructions, Page: 5 / 13

SECTION 3 - SERVICING and MAINTENANCE
SERVICE INFORMATION
This unit carries an extensive mainland UK warranty. The warranty is in addition to and does not change
your statutory or legal rights.
The warranty policy can be found on our website which details the conditions of the warranty and the
exclusions.
https://www.falconfoodservice.com/info-centre/policy
Service calls to equipment under warranty will be carried out in accordance with the conditions of sale.
Warranty calls can be made between 8:30 am and 5:00 pm weekdays only.
To ensure your warranty enquiry is handled as efficiently as possible, ensure you have the following
appliance information prior to calling us:
1. Model number
– found on data plate
2. Serial number
– found on data plate
3. Brief description of the issue
To contact Falcon for a warranty issue dial (UK only) 01786 455 200 and select Warranty Issues from the
menu.
BEFORE ATTEMPTING ANY MAINTENANCE TASK, ISOLATE THE APPLIANCE
AT THE MAIN SUPPLY. TAKE STEPS TO ENSURE THAT IT MAY NOT BE
INADVERTENTLY SWITCHED ON.
BEFORE ATTEMPTING ANY MAINTENANCE, ENSURE THE PAN IS EMPTY.
MAINTENANCE CHECK
Regular servicing of the appliance should be undertaken to ensure correct operation,
it is functioning as intended, and safe to use. We recommend servicing after 2,500
hours of use, or annually, whichever comes
first.
Any maintenance schedule should be carried out in accordance with SFG20 Maintenance Schedule.
Should any issues with the integrity of the components be identified these should be replaced. If the
appliance is not considered safe the unit should be removed from service and the responsible person
advised why the unit is not safe to use and what remedial action is needed. Contents of the maintenance
schedule should be agreed with the maintenance provider.