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or any repairs to the product/appliance are affected by any person not authorised by The
Company, or if replacement parts not approved by The Company are used in any
product/appliance, or if the serial number of the product/appliance is removed.
7.
These warranties shall not apply if the product/appliance is purchased or used beyond the
borders of the Republic of South Africa (Swaziland, Lesotho, Namibia, Botswana and
Zimbabwe).
8.
The Company shall not be responsible for damages resulting from fire, floods, civil disturbances
or any Act of God. The Company shall not, in terms of these warranties be responsible, nor held
liable for any consequential loss or damage of any kind caused by or due to the failure or
malfunctioning of the appliance/product.
9.
Where service is requested under warranty and no fault or any defect is found by the
Company service agents, all costs incurred will be for the purchaser’s account.
10.
This certificate together with the purchaser’s proof of purchase (Invoice from Dealer) will serve as
proof of purchase. For warranty purposes, it will be essential to produce this Certificate with the
Invoice. Failure to do so will render the purchaser liable for service costs.
11.
The Company will not exchange any faulty product/appliance still under warranty EXCEPT if the
appointed service agent inspects and confirms with valid proof that the appliance is irrepairable.
12.
This warranty shall become void and cease to be valid if the product is installed at the incorrect
height. Please refer to your manual.
13.
This warranty shall become void and cease to be valid if the incorrect size Extractor Fan is
installed above any electrical or gas hob. Example of such an installation is installing a 600mm
Extractor above a 900mm gas or electrical hob.
14.
This warranty does not cover rodent or insect infestation.
15.
Repairs and parts covered by the Company includes: the motor, the PCB, the power and
light switch, the capacitor, the motor fan blade and transformer.
16.
This warranty shall become void and cease to be valid if the extractor fan is used for commercial
purposes or on the incorrect application. This may be subjected but not limited to; outdoors use,
use in commercial kitchens, use on motor boats, use above any braai facilities, boarding school
kitchens, restaurant kitchens, coffee shops, tuck shops, commercial cookers and chips fryers.
Installing and operating your domestic extractor fan above the wrong application poses a serious
fire hazard.
Appointed call centre:
Lategan & Van Biljoens New Appliances & Spares (LVB)
636 Frederika Street, Gezina, Pretoria, PO Box 23151, Gezina, 0031, Pretoria
Service call centre: Tel:
(012) 330-0287 ext 6; Whatsapp
:
074-206-5132
E-mail:
or
Alternatively
book a service call online
using the following link:
www.falco.co.za/service
.
Any service-related queries should be directed directly to the dealer (store) where the unit was
purchased. Alternatively, the purchaser can contact the appointed call centre on the details provided
above. The appointed call centre, Lategan & Van Biljoens New Appliances & spares (LVB), will allocate
the service call under the warranty procedure to one of their closest service agents in the purchaser’s
area. No service call will be considered under the warranties if no proof of purchase can be presented.
Compliments or Complaints regarding service can be directed to
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