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To mute or unmute the camera and microphone on Portal and Portal Mini: 

To turn off the camera or microphone, slide the switch on top of Portal’s frame all the way to the 
left. A red light lets you know the camera and microphone are both off. 

To turn off just the camera, slide the switch on top of Portal’s frame into the middle position. 
You will see a shutter covering the camera’s lens when you’ve turned the camera off.  

To mute or unmute the camera and microphone on  and Portal (Gen 1): 

To turn the camera and microphone off on your Portal, press the circle button on top of your 
device. A red light on the front of your Portal will indicate when the microphone and camera are 
turned off. 

You can also use the included camera cover to block your Portal camera when you're not using 
the camera.  

This article applies to Portal

 

See Portal TV article

  

 

You can put your Portal in “sleep” mode, which turns the screen off, but allows your Portal to be 
woken up by touch, voice commands, motion detection or incoming calls. Your Portal will go to 
sleep automatically after 15 minutes without use, or you can make your Portal sleep manually.  

To make your Portal sleep: 

1.

 

Swipe up from the bottom of your Portal screen to view the Quick Controls.  

2.

 

Tap 

This article applies to Portal

 

See Portal TV article

  

 

Calling Basics 

With Portal, you can make and receive calls to and from your Facebook friends and WhatsApp 
contacts. You can't call Messenger connections that don't have Facebook accounts. 

Currently, Portal calls can only be received on Portal devices, on the Messenger app on mobile 
phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. 
Calling on messenger.com or facebook.com is only available using the browsers Chrome or 

Summary of Contents for 899-00080-13

Page 1: ...tlet Make sure the included power cord is fully plugged into your Portal before plugging it into an appropriate outlet o Your Portal works when connected to a rated AC power source with 100V to 240V A...

Page 2: ...d display settings aren t available when you set up your Portal with WhatsApp only or when a WhatsApp only login exists on a shared device See portal facebook com usage for more information This artic...

Page 3: ......

Page 4: ...u re not using the camera This article applies to Portal See Portal TV article You can put your Portal in sleep mode which turns the screen off but allows your Portal to be woken up by touch voice com...

Page 5: ...WhatsApp open or in standby mode on their mobile phone Using the Touchscreen To make a call 1 From Home tap to open the Contacts app You can filter your contacts by Suggested Recent Messenger and Wha...

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Page 7: ...To answer a call When receiving a call tap Answer to join the call To end a call 1 During a call tap your Portal screen to expose the call menu 2 Tap to end the call...

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Page 9: ...calls can only be received from other Portal devices from WhatsApp on mobile devices from the Messenger app on mobile devices or tablets from messenger com or from facebook com Portal can t be called...

Page 10: ...Sound adjust to keep you audible and in the frame You can also manually adjust the zoom and focus of your camera using gestures on your Portal s touchscreen To enter Manual Mode you can In self view u...

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Page 12: ...f You or other connections on your call can add any Facebook friends or Messenger connections to your call You can t have both Messenger and WhatsApp users on the same call Group calls with WhatsApp c...

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Page 14: ...4 Tap the person or people you d like to add to your call...

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Page 16: ...5 When the person you re adding to the call answers they will join the group call...

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Page 18: ...Portal TV article On Portal Story Time allows you to share interactive stories with animations music and effects during a call or using the Story Time app To use Story Time during a call 1 Tap the sc...

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Page 20: ...3 Tap...

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Page 22: ...4 Tap the story you d like to share 5 Tap Play to start the story or Description to see a brief description of the story...

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Page 24: ...ctivity Log Make changes to voice interaction settings on your Portal which will apply to your voice interactions Use and change other settings on your Portal which may apply across your Portal Add ac...

Page 25: ...rtal Removing an account from your Portal will remove the contacts photos and other data associated with that account and will remove the account holder from certain connected third party apps Removin...

Page 26: ...to set up your Portal using a WhatsApp account Some features including Hey Portal Facebook Watch Facebook Gaming and Facebook Live aren t available when you set up your Portal with WhatsApp only or w...

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