24
Symptom
Reason
Solution
The flame effect does
not start.
The power plug is not inserted into the wall
socket.
Low water level
Low voltage plug is not connected well
(see Figure 6).
The transductor (mist maker) is not correctly
installed in the receptacle.
Check whether the plug is properly inserted
into the wall socket.
Check whether the water reservoir is full and
whether water is in the receptacle.
Check whether the low voltage plug is
properly connected. (Figure 6)
Check whether the transductor is properly
and entirely in the hole.
The flame effect is too
low.
The control knob of the flame effect is set
too low (see Figure 2).
The metal disk in the transductor may be
dirty (see Figure 12).
The cable of the transductor (mist maker)
runs over the metal disk.
Slowly turn the control knob 'D' clockwise to
increase the flame intensity (see Figure 2).
Clean the metal disk with the supplied soft
brush (see Figure 12 and 'Maintenance' for a
step-by-step procedure).
Place the cable correctly and let it run
outwards via the hole at the back of the
receptacle.
Unpleasant smell
when the fire is used
Dirty or stale water
Using unfiltered tap water
Clean the fire as described in 'Maintenance'.
Only use water with a hardness of maximum
10dH or use demineralised or reverse
osmosis water.
The flame effect
produces too much
smoke.
The flame effect is set too high.
Turn the control knob 'C' of the flame effect
clockwise (approx. a quarter turn each time).
Give the flame mechanism some time to
respond to the new setting (see Figure 2).
The main lamps do
not work and there
are no flames or
smoke.
No water in the water reservoir
Follow the instructions described in
Maintenance
'Filling the water reservoir'.
Check whether the plug is properly inserted
into the wall socket.
Switch 'A' (Figure 2) is in the ON (
I
) posi-
tion.
Troubleshooting