23
Below are the most common causes of problems with installs, starting with the most common
first.
Problem/error
Symptoms caused
Solution
Wrong power cable (too
thin) installed from 24v
adaptor to the
intercom, or power
adaptor too far from
intercom.
Delayed push notifications,
video lag, voice problems,
freezing, relays not opening
the gate.
Change the power cable to
specifications shown within this
manual.
Additional user added
incorrectly.
Can randomly display status
“id already in use”
When an additional user was
being added, the process was
done incorrectly. Additional users
MUST be added by the admin
device first, with separate
usernames created for each. The
new usernames and passwords
must be used by the new devices
as shown in this manual to logon
to the intercom.
Change History
Top version
Panel
version
PCB
version
Firmware version
IOS app
version
Android
app
version
1
2
1.0
4.11.12.21.20171121
1
1
Warranty Terms
To the original purchaser only:
FAAC International, Inc., warrants, for twenty-four (24) months from the date of invoice, the gate
operator systems and other related systems and equipment manufactured by FAAC S.p.A. and
distributed by FAAC International, Inc., to be free from defects in material and workmanship
under normal use and service for which it was intended provided it has been properly installed
and operated.
FAAC International, Inc.’s obligations under this warranty shall be limited to the repair or
exchange of any part of parts manufactured by FAAC S.p.A. and distributed by FAAC
International, Inc. Defective products must be returned to FAAC International, Inc., freight
prepaid by purchaser, within the warranty period. Items returned will be repaired or replaced, at
FAAC International, Inc.’s option, upon an examination of the prod
uct by FAAC International,
Inc., which discloses, to the satisfaction of FAAC International, Inc., that the item is defective.
FAAC International, Inc. will return the warranted item freight prepaid. The products
manufactured by FAAC S.p.A. and distributed by FAAC International, Inc., are not warranted to
meet the specific requirements, if any, of safety codes of any particular state, municipality, or
other jurisdiction, and neither FAAC S.p.A. or FAAC International, Inc., assume any risk or liability
whatsoever resulting from the use thereof, whether used singly or in combination with other
machines or apparatus.
